Some features using the proximity sensor are not working properly. What should I do?

Last Update Date : Jul 09. 2019

Please check to see if you've attached a screen accessory, such as a screen protector, sticker, protective film, or glass protector,

that's covering the proximity sensor of your device.


- Unapproved screen protectors may also cause the sensor to malfunction.

- Ensure that the sensor area is clean. If features that use the proximity sensor continue to have the same problem.


Please visit an Authorized Samsung Experience Store or Samsung Service Centre with your device.

Please Note: Covering the proximity sensor area with protective films, stickers, or other screen accessories may cause the sensor to malfunction so features related to proximity sensor may not work properly. 

Proximity sensor location may varies from different model.

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