When downloading apps from Samsung Apps, an error popup is displayed
Q: Sometimes when trying to download applications from Samsung Apps using my Galaxy S5, an error popup repeatedly displays. Is my device faulty?
A : When trying to download applications from Samsung Apps, the error popup message (with Error code:‘103’) may
be displayed or the installation of application may fail if application “APK” file during download was affected
(or “damaged) for any reason.
If this happens please delete the existing data in Samsung Apps and run the Samsung Apps again.
Then you can try to download again the application which had problems when you tried to install it previously – To delete the “existing data” in Samsung apps, please see the steps below:
Not what you were looking for? Let us help you directly!
Samsung Careline Team are available:
7 days from 9am-7pm
Chat Live online with an agent.
Email us directly. We aim to respond within 24 hours.
Need Support outside Malaysia?
Visit your Country Site if you live and/or purchased your Samsung products outside Malaysia.
All product and contact information on this page applies to Samsung customers and products purchased within Malaysia only.
How Would You Improve This Answer?
Help us improve our contents by submitting your comment below. We’ll try to implement your suggestion.
NOTE: We cannot respond without your name and email address.
Thank you for your feedback!
Please answer all questions.