Where do I find the IMEI number?

Last Update Date : Dec 20. 2017

International Mobile Equipment Identity (IMEI) Numbers
Purposes of IMEI are to identify mobile devices on a mobile network and to prevent theft. If a mobile device can be universally identified a thief cannot change the SIM card in a device and expect the stolen device's identity to go undetected. IMEI numbers are hard-coded into device hardware.
To find your device’s IMEI number follow these steps.

1 From the Home screen, touch Apps.
2 Touch Settings.
3 Touch About phone.
4 Touch Status and scroll down to find your IMEI number.

or at keypad dialer, key-in *#06#
Aside, the IMEI number can also be found on the back of the device or behind the battery.
Without IMEI, the device will not be able to connect to network connectivity. Call and data is not accessible.
If your phone encountering "Invalid IMEI", we recommend to perform factory reset.
After factory reset and "Invalid IMEI" still appear, please send your phone to your nearest service center location

Note: Setting maybe varies due to Android version.

Thank you for your feedback!

Need more help? Contact Us.


Live Chat

24 hours a day/ 7days a week
(Including Public Holidays)


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

We'll respond within 24 hours of your request.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets


1 800 22 8899For Mobile Devices and Samsung Pay Enquiries

24 hours a day/ 7 days a week

1 800 88 9999For other Products & Enquiries

24 hours a day / 7 days a week

+603 2262 3005Call From Overseas

24 hours a day/ 7 days a week

+603-5191-1515For Online Store or Orders Enquiries

Mon - Fri 9am - 6pm (Excluding Sat, Sun & Public Holidays)

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area.

Smart Service

Experience Samsung Smart Service in Shop

Cyber Services

Product Registration & Service Request

Track my Repair

Get updates on your Samsung Service

Contact Us