Drain water manually if pump is blocked
Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If the door to your Samsung front loader washine machine has locked, or the machine is showing an Unbalanced Load (Ub) error, you'll need to Emergency Drain the machine to get it going again. This process also covers cleaning the debris filter in the machine - which is a good thing to do every 2 months or so to make sure the machine doesn't have to work too hard to drain the water out. for more detailde steps see Debris filter cleaning.
Follow the steps below on how to remove the water from a Samsung front loading washer.
Please Note: Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water. This may result in burns or injury.
Please Note: There will be a lot of water - keep a second container handy to rotate out when filled
If you are unable to locate the filter panel or this isn't the right description for your machine, please download the user manual that is specific to your machine.
For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.