What is the Dual Messenger feature?

Last Update Date : Nov 14. 2018
Settings

The Dual Messenger function will allow you to use two separate accounts for the same app. Once enabled, a second app icon will appear on your Home screen.

Please Note: Not all apps are supported with Dual Messenger. Only specific models support the Dual Messenger feature.

How do I set up Dual Messenger?

1 Go into the Settings menu > Advanced features.
Advanced features
2 Scroll down and then tap on Dual Messenger.
dual messenger
3 A list of apps which are compatible with Dual Messenger will be displayed. Toggle the switch of the app you wish to use a separate account with.
dual messenger app compatibility
4 Read the Disclaimer. Once you have read the Disclaimer, tap on Confirm to continue.
disclaimer
5 Tap on Install. A second icon for the selected app will appear on your Home screen. You will then be able to use an alternative account in the second copy of the app.
Install second app
6 Turn on Contact selection if you want to select specific contacts for your second app. To keep using the same contacts between the main and second app, turn off Content selection.
Contact selection
7 You have now successfully installed the second app.

Please Note: The second icon will have the Dual Messenger symbol on the lower right side of the icon.

dual messenger icon

Please Note: The Dual Messenger function is part of the settings so there is no way to uninstall, however you can go back into setting to disable the applications.

Thank you for your feedback!

Need more help? Contact Us.

Online

Monday to Sunday
24 hours / 7 days a week

Email

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

0800 726 786For all products

0800 SAMSUNG
24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

0800 M SAMSUNG
24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us