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What is the Dual Messenger feature?

Last Update date : May 20. 2022

The Dual Messenger function will allow you to use two separate accounts for the same app. Once enabled, a second app icon will appear on your Home screen. From there you'll be able to send and receive messages to a second account. Make sure you're using separate credentials on the second version of the app you're duplicating. Whether its for home or work; you can run the same app for two different accounts quickly and easily.

Only specific models and apps are supported by Dual Messenger. If you are based overseas, please click here to get in touch with your relevant Samsung subsidiary.

Please Note: While Dual Messenger sets up a second iteration of the messaging app, it does not allow any further security - if you need to set up a separate account for work or private messaging, please see the page on Using Secure Folder.

How do I set up Dual Messenger?

Android OS Version 9.0 (Pie)

1 Go into the Settings menu > Advanced features.

2 Tap on Dual Messenger

3 Toggle on an available app you would like to start using with Dual Messenger

Toggle on an available app you would like to use with Dual Messenger

4 Tap on Install to install a secondary copy of your selected app

5 Read through the Disclaimer then tap on Confirm

6 Toggle on or off Use separate contacts list

Toggle on or off Use seperate contacts list

7 Once the secondary app has been created, you will be able to set up the account within the app

8 If you would like to uninstall the secondary app, head back to the Dual Messenger settings and toggle off the app.

9 Tap on Disable

Android OS Version 10.0 (Q)

1 Go into the Settings menu > Advanced features

2 Tap on Dual Messenger

3 Toggle on an app you would like to start using with Dual Messenger

4 Tap on Install to install a secondary copy of your selected app

5 Read through the Disclaimer then tap on Confirm

6 Toggle on or off Use separate contacts list

7 Once the secondary app has been created, you will be able to set up the account within the app

8 If you would like to uninstall the secondary app, long press the app icon then tap on Uninstall

9 Select Uninstall

Android OS Version 11.0 (R)

1 Go into the Settings menu > Advanced features.

2 Tap on Dual Messenger.

3 Toggle on an app you would like to start using with Dual Messenger.

4 Tap on Install to install a secondary copy of your selected app.

5 Toggle on or off Use separate contacts list.

6 Select the word Use separate contacts list if you would like to add a contact to show in your second apps.

7 Tap the word Select contacts.

8 Select Add.

9 Touch on a contact then press Done to apply changes.

10 Once the contacts have been added, press to head back to Dual Messenger settings.

11 Once the secondary app has been created, you will be able to set up the account within the app.

12 If you would like to uninstall the secondary app, long press the app icon then tap on Uninstall.

13 Select Uninstall.

If you are experiencing unusual behavior on Samsung mobiles, tablets or wearables, you can send us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about sending an error report through the 'How to use the Samsung Members app'.

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