What is mobile tracker?

Last Update date : Feb 08. 2022

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

The Mobile tracker is a security feautre in your device that if someone inserts a new SIM card in your device the device will automatically sends the SIM contact number to specified recipients to help you locate and recover you device.  

Mobile Tracker is a security assistant to help find your device if you have lost it and prevents disclosing personal information held on your phone. Samsung phone users are notified when the SIM card is changed.


You are bale to lock & wipe out your phone remotely, and you can control the lost device via Find My Mobile and your Samsung Account online. Through Find my mobile you will be able to see the last known location of your device on a map. 


- The availability of this service depends per country.
- You must be logged into your Samsung Account for this feature to work. If this has been removed you are unable to track the device.


For more information check out Have you heard of “Find My Mobile”? For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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