What is the Smart Tutor?

Last Update date : Nov 29. 2021

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Smart Tutor is a tool provided by Samsung by which Smartphones can be remotely handled by the Technical Expert. Our Technical Experts can control your device remotely in order to fix technical issues and optimise your device's performance.

To connect to a tech expert, firstly you must make a phone call to the contact centre. 

Samsung Remote Support Service offers you one-on-one support with a Samsung Technician who can remotely: 

  • Diagnose your Smartphone
  • Customise the Smartphone setting for you (Picture, Sound, etc)    
  • Backup & Restore your customised setting  
  • Reset your Smartphone to the factory default 
  • Install the latest firmware 


Smart Tutor Features

  • Screen Share.
    Your mobile's screen will be shared to a tech expert with lowering the amount of data transferred.
  • Control Remotely.
    Once connected, a tech expert will control your mobile remotely. Only to check and review a problem.
  • Chat with.
    You can chat with the tech expert freely.
  • Screen lock.
    Once you press the "Lock" button, the screen will be locked. A tech expert will not be able to view or conrtol the device.
  • Application lock.
    This feature restricts a tech expert from accessing applications with custome's private information. Such as Gallery, Message, Emails ect. 

To set up Smart Tutor you will need to download the application Smart Tutor for SAMSUNG Galaxy from the Galaxy Store.


  • Smart Tutor works with Android OS (Above Android 2.2) 
  • Google Experience Device is not supported such as Galaxy Nexus
  • There should be proper Internet Connection in your device

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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