How do I request a repair?

Requesting for a repair is easy and simple.
1. There are three (3) ways you can opt to file a repair request:
    a. Visit our website (https://ph.careplus.co/ ⭧)
    b. Email us at cs.ph@careplus.co
    c. Walk-in at any Authorized Service Centers (appointment must be made before hand)
2. All repair requests must be made within 30 days from when the incident happened.
3. Once a repair request is filed, we will get your Samsung device repaired and deliver it back to you.

If the device is picked up and returned through the service, the estimated duration is as follows:
— Metro Manila: five (5) working days
— Other areas: eight (8) working days

Customers will be informed of any applicable service fee for their repair request.