Software Upgrade

Keep your mobile up-to-date, safely and quickly

Upgrade to the latest software available for your phone, and enjoy enhancements like new features, extra speed, improved functionality, OS upgrade and fixed for any bug.

The main image depicts a software upgrade through "Firmware over the Air" or FOTA which is available on 3G and 4G Data Networks and Wi-Fi networks.

What is benefits of software upgrade?

Release the up-to-date software version continuously for:

1. Improvements of performance and stability.

2. Resolve the potential problems by fixing bugs and errors.

3. OS upgrade and new features experience.

How to check for the latest software version?

Option 1. OTA(over the air) without cable

Go to Settings > (More) > About device > Software update > update

Before upgrade by OTA,

- Recommend using a proper Wi-Fi network to avoid abnormal carrier data fee.

- Make sure to charge the battery (more than 50% capacity) and to have the enough device memory. (at least 1GB )

- Do not remove the battery during upgrade.

- Do not use the rooted device.

Option 2. Computer with a cable

Install the 'Kies' and run it after connecting your phone. Simply follow the instructions shown in the 'Kies' software upgrade menu.

Option 3. Visiting the shops

Samsung Experience Shops(SES) are supporting the Smart Service* with software upgrade. Ask software upgrade service to Samsung experience Consultant at Samsung Experience Shop; you can enjoy the Samsung device, its accessories and contents freely during the upgrade time.

 

* Smart Service may not be available in some shops under space condition.

Q&A

Q. I'm concerned about my personal data loss like contacts and photos after software upgrade.
A. All user data is preserved after upgrade. However, we recommend you backup the data before upgrade.
Q. When I use OTA software upgrade wirelessly, I found the packet data is necessary. Does it charge the fee?
A. It's depend on the policy of your network provider. It's recommended to use the available Wi-Fi network.

Need help? Contact Us for Support.

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Phone Support

Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices (24/7)

#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]

For Television, Audio & Digital Appliances (8:00 AM to 8:00 PM)

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

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