Refrigerator cooling issues?
If your freezer are not cooling, there are several things you can do. Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Refrigerator is not cooling enough
Your refrigerator needs room to breathe. Make sure it has at least 2 inches of clearance in the back and sides. If not, the condenser has a harder time getting rid of all the heat it's been removing from the refrigerator. Also, if it's in an enclosure, make sure you give the doors room to open.
ㆍClean up messes as they happen.
ㆍKeep things stacked neatly to ensure the greatest air flow.
ㆍDo not store perishable food in or near the doors, as this is the warmest area in the compartment.
ㆍClean the seals and make sure they're not warped or damaged.
Check to make sure that the door is closed properly. Not doing so will cause cold air to leak out.
Overloading the fridge or stacking items too close to the vents inside will keep the air from circulating inside when the fan is on. This might be the cause of some warm spots. On the other hand, too few items inside the fridge can negatively effect the temperature. If you've got lots of space, add some bottles of water to help the fridge keep cool.
Make sure that your storages do not take up 70% of the space or block the air vent which will affect the temperature.
ㆍGive your fridge 2 inches of breathing room around the back and sides.
ㆍAvoid putting hot food in the refrigerator. It will take time for the refrigerator to make up for the drastic temperature change.
ㆍYour refrigerator has to be located in a climate controlled area. Avoid placing it directly on the sunlight or heat.
Refrigerator not cooling at all
Make sure the power cable is securely plugged into the outlet. If the plug is properly inseted, Unplug the refrigerator or turn off power at the circuit breaker, wait 5 minutes, and then restore power.
If your fridge has a display and is showing OF OF or has scrolling temperature bars, the fridge is in Cooling Off mode. Some models have an additional setting that can turn cooling off in one compartment only.
Turning Off Cooling Off Mode
The steps to turn this mode off are specific to each model and can be found in your user manual, however the most common method is for control panels on the outside front of the refrigerator, on the left side.
1. Locate the top two buttons on the left side of the panel. On newer models, the top button on the right side of the panel is also necessary. However, we recommend trying it with only 2 buttons first as you're less likely to be in Cooling Off Mode accidentally on models which require 3 buttons.
2. Simultaneously touch and hold these buttons for 5-8 seconds, until a chime sounds. This chime will sound different than when a single button is touched.
3. Wait a few moments to confirm that the display does not return to Cooling Off Mode status again. If it does, repeat these steps until you're successful.
Vacation mode will keep the freezer on, but the fridge compartment will run at 15°c which will feel warmer than usual. Vacation mode is only available on certain models - and there will be a Vacation icon on the display (it looks like a power plug).
Turn off Vacation mode: If the display has a Vacation button, press it once to turn off vacation mode. If you don't see a Vacation button, press and hold the Child Lock button for 3 seconds.
Thank you for your feedback!
Need help? Contact Us for Support.
Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.
#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]
1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]
* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019