How do I access data if the touchscreen is not responding

Touchscreen doesn't work but the screen is still visible

Even if you can no longer use the touchscreen, you can still access data, such as pictures or messages, using a USB mouse.

For newer models, you can use the USB connector that came with your phone to connect a mouse. For other phone models, you can purchase a multi-port adapter.

Connect the adapter to your phone, and then connect the mouse's USB to the adapter. You can also connect a keyboard the same way, so you are able to enter your PIN or Password.

Now that you're connected, you can click your way through backing up your data.

Nothing is visible on the screen

If your phone's screen is damaged and you can no longer see anything on it, you can back it up by connecting it to your TV. If your phone has a micro USB-C port, you'll need a USB-C to HDMI adapter. Or, if your phone has a micro USB-B port, you'll need a USB-B to HDMI adapter. You will also need an HDMI cable.

Connect the adapter to your phone, and then connect the HDMI cable to the adapter. Next, connect the other end of the HDMI cable to the TV's HDMI port. Power on your TV, and then select the input that your phone is connected to. Once connected, you'll see your phone's screen on the TV. From here, you can mimic movements on your phone and back up your data.

If you're experiencing unusual behavior on Samsung mobiles, tablets, or wearables, you can send us an error report or ask us a question in the Samsung Members app. This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about how to send an error report here: How to use the Samsung Members app.