How to force reboot your Samsung Galaxy smartphone

Last Update date : Nov 23. 2022

You can force reboot your device when your screen freezes or becomes unresponsive during use, follow these steps to force reboot & prevent your device from being unresponsive.

Force reboot your Samsung Galaxy smartphone Force reboot your Samsung Galaxy smartphone

If your device is unresponsive, force reboots your device by pressing and holding the power and volume down buttons simultaneously for more than 7 seconds and your device will reboot.

Note: Ensure your device is sufficiently charged before performing a force reboot.

How to prevent your device from being unresponsive

Free up Memory and Storage space

Your device may freeze or become unresponsive due to insufficient Memory and Storage space. If this is the case, try the following steps.

First, check your device's Memory and Storage space.

Step 1. Go to Settings, then select Battery and device care.

Step 2. Check the remaining storage space by selecting Storage.

Note: Maintain at least 20% free storage space in your device.

The Device care feature will improve your phone's overall performance by scanning for wasted storage space and other potential issues.

Step 1. Open Settings.

Step 2. Tap Battery and device care.

Step 3. Select and tap Optimize now.

Step 1. Press and hold the icon of the app you wish to uninstall or disable.

Step 2. Click Uninstall.

Step 3. Click OK.

Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Tap Download.

Step 4. Click  Install now.

If your screen keeps freezing or you continue to experience issues with your device, you can try performing a Factory data reset. A Factory data reset will restore your device to its original settings and will completely erase all of your data.

Step 1. Go to Settings and select General Management.

Step 2. Select Reset.

Step 3. Select Factory data reset.

Step 4. Tap Reset.

Note: Take a backup of your phone's data and remove google account. 


  • If you followed the steps listed above but the issue persists, your device may be physically damaged. Please check the Support Center for relevant information.
  • Device screenshots and menus may vary depending on the device model and software version.
  • Volume and Side key locations may vary depending on the device model.

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

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