How to locate your Samsung Galaxy devices
Note: Available screens and settings may vary by wireless service provider, software version, and model.
- The phone must be turned on.
- The remote control must be enabled on the phone. This feature will be turned on by default when you add a Samsung account to your phone.
- Remote unlock must be activated in order to use the Find My Mobile unlock feature.
Note: If locking or unlocking your phone or tablet was unsuccessful, a red exclamation point will appear.
Caution: If you are using Find My Mobile to locate a stolen phone or tablet, do not go directly to the location on the map. Inform the authorities and let them retrieve it for you.
Note: If a Google account is registered, you will need to sign in to the account before you can use the phone or tablet again.
Note: If you are still unable to locate your phone or tablet, your carrier may have a service to help locate or suspend your phone. Please contact your carrier for additional information.
Note: Make sure you have all the requirements, such as Remote connection, already set in place in the event you lose your watch.
Note: The earbuds may not beep if there are foreign substances or debris inside of the IR sensor.
We would love to know your feedback to help us improve. Please click the submit button to tell us what you think.
Thank you for your feedback!
Please answer all questions.