Q: I cannot activate Dolby Atmos feature. What should I do for this?
A: Dolby Atmos effect works in earphone and Bluetooth headset modes only. Please connect an earphone or headset before you try to activate this feature.
Q: Noise is heard loudly when playing audio or video files recorded by myself whenI activate Dolby Atmos feature. Why is this?
A: Dolby Atmos(Surround sound) feature provides high quality 3D spacious sound experience and a richer surround audio experience for your movie, music, and other entertainment by making to amplify small sound that is hard to hear of content. Due to this, white noise can be heard loudly in a quiet environment when you playback captured audio or video files in case you activated Dolby Atmos feature.
You can ensure there is no problem if you playback movie or music files in same space. We recommend to deactivate Dolby Atmos feature if you’re not comfortable due to a noise while playing video or audio file you made.