How to use Safe Mode on Samsung Galaxy phone

Last Update date : Jan 17. 2023

If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Note: Screen images and menu items may vary depending on your model and software version.

Boot a Samsung device into Safe Mode:

Step 1. Turn the device off by holding the Power button until the option to Power Off appears on the screen. Tap Power off.

Step 2. Press and hold the Power and the Volume Down buttons at the same time, to turn the device on. When you see the Samsung logo appear on the screen, you can let go of the Power button while the device boots up. Make sure to keep holding the Volume Down button.

Step 3. If done correctly, 'Safe Mode' will display on the bottom left corner of the screen. If 'Safe Mode' does not appear, repeat the steps above.

Step 4. Once you're in Safe Mode, you can remove the third-party app that is causing issues on your phone.

Exit Safe Mode

To exit Safe Mode, simply restart your phone and it will reboot normally. You can also enter Safe Mode by pressing the Power key, touching and holding the Power off icon, and then touching the Safe Mode icon.

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

We would love to know your feedback to help us improve. Please click the submit button to tell us what you think.

Thank you for your feedback!