I forgot my Samsung ID (email address) or password. What should I do?

Last Update Date : Jan 12. 2018

Follow the instructions below to retrieve your Samsung ID (email address) or reset your password.

To retrieve your Samsung ID

1.    From your mobile device (or computer), navigate to account.samsung.com.

2.    Touch Sign In in the upper-right corner.


3.    Touch Forgot your ID or password.

        forgot ID  

4.    Touch the Find ID tab. Enter the requested information and touch Confirm.


5.    The email address on file will be partially displayed.

        email address  


To reset your password

1.    From your mobile device (or computer), navigate to account.samsung.com.

2.    Touch Sign In in the upper-right corner.


3.     Touch Forgot your ID or password.

        forgot ID 

4.    Enter the email address used when creating the account, enter the security code, and touch Confirm.


5.     An email will be sent to the address you provided. Follow the instructions in the email to reset your password.

        reset password  






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