What do I do if my fingerprint sensor is not working?

Last Update date : Jun 19. 2020

When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance:
 
• The fingerprint recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or  damaged by metal objects, such as coins, keys, and  necklaces.
 
• The screen protector supplied with the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity.
 
• Ensure that the fingerprint recognition area and your fingers are clean and dry.
 
• The device may not recognize fingerprints that are affected by wrinkles or scars.
 
• The device may not recognize fingerprints from small or thin fingers.
 
• If you bend your finger or use a fingertip, the device may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.
 
• To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.
 
• In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static  electricity by touching a metal object.

Note: You should make sure to use the highest central parts of fingerprint or the most curved part of fingerprint when you register or scan fingerprint

Thank you for your feedback!