Use Samsung-approved batteries, chargers, accessories, and supplies

Last Update Date : Oct 30. 2019

It is recommended that you use only Samsung genuine or approved batteries that have been specifically designed for use in Samsung products.The use of incompatible batteries, cables and chargers may not be safe to use and could cause damage to the device or could provide external damage. 
Use of unapproved battery may result in the battery expanding or igniting (i.e. catching fire)


To check whether your device is original type approved by Samsung or not, please refer to the examples below.


1 Overview of Certification Mark (Certi. Mark) , Warning Design , Serial Number(S/N)
2 Different Warning Design by device types of Samsung Original Batteries
Warning Design

For the next images, we’ve specially focused on comparison between Galaxy S5 Original and Fake devices.

3 Label
Label texts and warning icons are different from original.
Label Text and Warning Design
4 Battery contact
The battery contacts should appear “recessed” and not protrude from the battery case.
Battery Contact

Fake: Protruded battery contacts or curved contacts

Original: Flat surface contact.

5 Battery appearance
In this example, we used a Non original battery for GT-I9100 device compared against Samsung original.
Battery Appearance

ㆍNo Samsung logo

ㆍNo (+) or (-) sign

ㆍWh (Watt-hours value and capacity are incorrect

ㆍThickness on symbols are different from the original.


1 Rear Image
Rear image

ㆍDifferent location of main label

ㆍA lot of screw holes

ㆍAntenna type

Rear Image
2 Design
3 Appearance



 **Based on study, simply plugging the charger in an outlet uses an average of 0.26 watts of electricity. With a phone attached and actually charging, the number grew to 3.68 watts. This only means that even without any phone attached, the charger consumes a considerable amount of power. It recommended to unplug the charger after every use. 



In Box


Thank you for your feedback!

Need help? Contact Us for Support.


Live Chat

Mobile Devices
Available 24/7

Television, Audio & Digital Appliances
Available everyday from 8:00 AM to 8:00 PM

Email to CEO

Contact the dedicated CEO's office.

Phone Support

Before calling us , there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note: Call conversation is recorded for quality monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices

#GALAXY [dial #425299]
[Free access for all Networks]
(02) 8-422-2177 [Standard Landline]
Monday to Friday (9:00 AM to 6:00 PM)

For Television, Audio & Digital Appliances

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]
Monday to Friday (9:00 AM to 6:00 PM)

*For Toll Free numbers , just directly dial 1-800 followed by the network number.
** Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us