Use Samsung-approved batteries, chargers, accessories, and supplies
It is recommended that you use only Samsung genuine or approved batteries that have been specifically designed for use in Samsung products.The use of incompatible batteries, cables and chargers may not be safe to use and could cause damage to the device or could provide external damage.
Use of unapproved battery may result in the battery expanding or igniting (i.e. catching fire)
To check whether your device is original type approved by Samsung or not, please refer to the examples below.
For the next images, we’ve specially focused on comparison between Galaxy S5 Original and Fake devices.
Label texts and warning icons are different from original.
The battery contacts should appear “recessed” and not protrude from the battery case.
Fake: Protruded battery contacts or curved contacts
Original: Flat surface contact.
In this example, we used a Non original battery for GT-I9100 device compared against Samsung original.
ㆍNo Samsung logo
ㆍNo (+) or (-) sign
ㆍWh (Watt-hours value and capacity are incorrect
ㆍThickness on symbols are different from the original.
ㆍDifferent location of main label
ㆍA lot of screw holes
**Based on study, simply plugging the charger in an outlet uses an average of 0.26 watts of electricity. With a phone attached and actually charging, the number grew to 3.68 watts. This only means that even without any phone attached, the charger consumes a considerable amount of power. It recommended to unplug the charger after every use.
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Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.
#GALAXY (just dial #425299)
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(02) 8-422-2177 [Standard Landline]
1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]
* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019