What to do if the screen turns off while using the Galaxy phone

If your Galaxy phone's screen turns off while you’re using it, it may be because the screen timeout feature has been enabled on your phone. Screen timeout is a feature that automatically turns off the display after a certain amount of time to save your phone's battery. The maximum screen timeout is 10 minutes, but you can also enable the ‘Keep screen on while viewing’ feature to keep the screen on while you’re looking at it. Check the guide below to set how long your phone screen stays on.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Screen timeout is a feature that automatically turns off the screen after a certain amount of time to save battery life. The default setting is 15 seconds, which may feel like the screen turns off too quickly, but this is normal. Follow the steps below to change the Screen timeout setting to keep your phone on longer.

Step 1. Launch the Settings app, then select Display.

Step 2. Swipe to and tap Screen timeout.

Step 3. Choose the desired time limit for your screen to stay on.