What to do if your Galaxy phone is not charging?

Last Update date : Aug 09. 2021

Samsung charging problems occur due to many reasons. Some are related to software and some related to hardware. In such cases, follow the steps below to troubleshoot the issues.

Before you try out the below recommendations as to your solution, be sure to check if your device's software and related apps are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions. 

charging phone

These are likely the causes as to why your device might not charge, and most can be fixed without any extra support. The most common reasons for a device failing to charge are: 

  • Faulty cable, charger, socket, or adapter
  • Dirt or debris in the charging port
  • Third-party apps interrupting the charging
  • The software update is required 
Check your charger

The first step is to check to see if the problem is related to your charger or charging cable. 

  • Use an official charger 

It is always recommended to use the charger that came in the box or an official Samsung replacement as these have been specially made for your device and are designed to maximize battery life. Check to make sure that you are not using counterfeit accessories.

  • Check for damage

Check to ensure that there isn't any damage to the cable or plug. If you notice any damage, stop using the charger immediately.

  • Try a new cable

Even if there is no obvious physical damage to the cable or the plug, try using a different cable and plug to eliminate this as the problem. To make sure that your cable/plug works, try charging a different phone to see if it works or not.

  • Try a different power source
Clean the charging port

One of the most common causes of charging problems is if the charging port is clogged with dirt, dust, or debris. Dirt or lint can build up inside the charging port and prevent the charging cable from engaging properly with the charging contacts inside the port. This can stop your phone from charging properly or prevent it from charging at all.

Step 1. Power off your device. 

Step 2. Shine a torch into the charging port and look inside. If you can see dust or dirt, especially if it is covering the metal charging contacts, the charging port needs cleaning. 

Step 3. Try gently blowing into the charging port to remove dust and debris. 

Step 4. If the charging port remains clogged, take it to a professional to be cleaned. 

Note: Do not insert any object into the charging port. This can result in damage to the charging port. 

Check for water and moisture

Samsung phones will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion. You will still be able to charge with a wireless charger. A popup message will display in the event a charger is plugged in while moisture is present in the charging port.

Most moisture will evaporate by itself within a few hours, but you can also try blowing gently on the port or exposing it to cool dry air. If the waterdrop icon has still not disappeared but you are sure the charging port is dry, try turning your device off and on again. 

If the icon remains after this, clear the cache for USB:

Step 1. Go to Settings > tap Apps. 

Step 2. Tap the More options (three vertical dots) icon > tap Show system apps. 

Step 3. Scroll down, then tap USB Settings.

Step 4. Tap Storage > tap Clear data and Clear cache. 

Warning: To avoid electric shock and damage to your phone, do not charge the phone while it is wet or in an area where it could get wet. Do not handle the phone, charger, or cords with wet hands while charging. Do not insert any object into the charging port. This can result in damage to the charging port.

Reboot your device

To check if it is a software-related issue, if your device still has a charge remaining, try rebooting it.

Step 1. Turn the device off and wait 10 seconds.

Step 2. Plug in the charger provided with the device. 

You could perform a soft reboot using the buttons. If your device does not have a Home button or a separate Power button, such as Note10, Fold, Z Flip, or higher, press the Volume up and Side buttons simultaneously. When your device vibrates and the Samsung logo appears, release the buttons to reboot the device. 

You could also try performing a soft reboot. The key combinations differ slightly depending on the model of your device, but with most devices hold the Power and Volume Down keys.

Try a wireless charger

If you think the problem is related to wired charging and your device is compatible, try charging your device using a wireless charger. Make sure to remove any cases or covers first and lay the back of your device onto the wireless charger making sure to line up the charging coils to establish the strongest possible connection.

If you're experiencing unusual behavior on Samsung mobiles, tablets, or wearables, you can send us an error report or ask us a question in the Samsung Members app. This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about how to send an error report here: How to use the Samsung Members app 

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