Find downloaded files on a Samsung Galaxy smartphone

Last Update date : Jul 25. 2022

The location of your downloaded files will depend on what you downloaded and the app that you used to download it. Most of your files are organised within the My Files app, however some files will not appear here. Some apps, such as Netflix, store their downloads securely on your phone and are only available through the app itself.

Where to find My Files

You can find almost all of the files on your smartphone in the My Files app. By default this will appear in the folder named Samsung.

My Files App

If you are having trouble finding the My Files apps, try using the search bar at the top of the screen.

My Files

Locating your files

The My Files app automatically organizes your files into categories, making your documents easy to find. You can also look through your recent used files, search for a file by name or browse all the files you have saved.

Note: Not all downloaded content will be available in My Files. Content that has been downloaded within a streaming app that allows listening or viewing offline will normally be available only within that app itself. This is most commonly due to copyright restrictions. 

My Files
1 Search: Tap this icon to search for a file by name. You can also tap a File type to see all files of that type.
2 Recent files: All of your most recently used files are displayed here. Tap the last file in this section to see all of your recently used files in order of use.
3 Categories: All of the files saved on your phone have been organised into categories based on the type of file they are. For example, if you have downloaded a file from the internet it will appear under Downloads.
4 Storage locations: Depending on how you use your device, your files could be stored in different locations. For example, if you have an SD card you can set your device to download files straight to the SD card. Tap one of the storage options to see all of the files that are saved to it.
Where does the Google app save downloaded images?

If you can't locate your images that you download from the Google app, check to make sure that your app storage permissions are enabled on your device.

1 Go to Settings, then tap Apps.
2 Tap Google to check the Google app. You may also check other apps including Gallery and Chrome.
3 Tap Permissions .
4 Tap Storage.
5 Tap Allow. You can also tap See all apps with this permission. Here you can check the list of apps that have storage permissions allowed and denied. Check to see if there is an app in the denied list that is blocked.

If you're experiencing unusual behavior on Samsung mobiles, tablets, or wearables, you can send us an error report or ask us a question in the Samsung Members app. This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about how to send an error report here: How to use the Samsung Members app 


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