Where can I find downloaded files on my Samsung Galaxy smartphone?
The location of your downloaded files will depend on what you downloaded and the app that you used to download it. Most of your files are organised within the My Files app, however some files will not appear here. Some apps, such as Netflix, store their downloads securely on your phone and are only available through the app itself.
Where to find My Files
You can find almost all of the files on your smartphone in the My Files app. By default this will appear in the folder named Samsung.
If you are having trouble finding the My Files apps, try using the search bar at the top of the screen.
Locating your files
The My Files app automatically organizes your files into categories, making your documents easy to find. You can also look through your recent used files, search for a file by name or browse all the files you have saved.
Note: Not all downloaded content will be available in My Files. Content that has been downloaded within a streaming app that allows listening or viewing offline will normally be available only within that app itself. This is most commonly due to copyright restrictions.
Search - tap this icon to search for a file by name. You can also tap a File type to see all files of that type.
If you can't locate your images that you download from the Google app, check to make sure that your app storage permissions are enabled on your device.
You can also tap ee all apps with this permission. Here you can check the list of apps that have storage permissions allowed and denied. Check to see if there is an app in the denied list that is blocked.
If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error
report or ask us a question in the Samsung Members app. Find out more about Sending error report via Samsung Members App
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