How to connect Samsung TV to the internet

Last Update date : Jul 01. 2021

If your Samsung Smart TV is connected to a Wi-Fi or wired network, various features such as streaming services, weather information, and search online would make you smarter and your life more convenient. Enjoy the best Smart TV experience when you connect the device to the internet without having to use additional plug-in devices. 

Television

Note: Images may differ slightly depending on the model and firmware on your TV. This method should cover the most recent models.  If you don't have the same option, you can check the user manual for steps specific to your model. 

The steps below outline how to connect your Samsung TV to a wireless Wi-Fi network, or a wired connection. 

Connect to a wi-fI network

Make sure you have your wireless network name (SSID) and password before trying to connect.

1 Press the Menu button on your Samsung remote control and go to Settings > General and select Network.
2 Select the Open Network Settings option and select the name of your Wi-Fi network.

Note:

The menu path to access the Network Settings on your TV might vary:

  • Settings > General > Network > Open Network Settings on newer TVs.
  • Settings > Network > Network Settings on older TVs.
3 Select Wireless and the TV will detect wireless network automatically. If your internet connection is not detected during initial setup, select Refresh to update the list until your internet network is detected

Note: Some TVs (especially 2018 model TVs) only support 2.4Ghz networks. They will not detect 5 GHz networks. This will cause your Wi-Fi network to not appear on the list.

3 Enter the password for your Wi-Fi network, select Done and then select OK.
Connect to a wired network
1 Connect an ethernet cable to the LAN port on the One Connect Box or back of the TV, and then connect the other end to your router or modem.
2 Once you have connected the Ethernet cable to the back of your Samsung One Connect box or TV, press the Menu screen, use the TV remote to navigate to and select Settings > General > Network.

Note:

The menu path to access the Network Settings on your TV might vary:

  • Settings > General > Network > Open Network Settings on newer TVs
  • Settings > Network > Network Settings on older TVs
3 Select Wired from the two options.
3 Your TV will now test the wired connection. Select OK and your TV will connect to the internet.

Additional tips for internet connection

When you have a problem with the Internet connection, there are a number of other ways you can try to fix it besides looking into the Network Status. We recommend the below ways.

  • If you are using a wireless connection, the distance between the modem or router and the TV must be within 15.2 m, and there should be no obstacle between them. If there is any obstacle in the middle of them or the distance is more than 15.2 m, a wireless booster is required.
  • Check the IP settings. You can see these at Settings > Network > Network Settings > IP Settings.
  • Check for a Software Update. You can see this at Settings > Support > Software update > Update Now.
  • Try the self-diagnosis feature of the TV. You can see this at Settings > Support > Self Diagnosis.
  • If there is still a connection issue, you need to do a factory reset.

Note: Network requirements vary between TVs and are listed in the user manual. As an example, 2018 models NU6***, NU71**, NU72**, and NU73** only support 2.4Ghz networks. They will not even see a 5Ghz network.

If the network is not compatible with the TV, the TV will be unable to see or connect to it.

Thank you for your feedback!

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