How to troubleshoot issues while using The Freestyle

Projectors may generate heat when used for a long time. This is not a product defect and should not cause any functional problems.

Case 1. When using the projector, ensure the vents are not covered or clogged so that the internal fan can release heat through the vents.

Case 2. If the room temperature is high, warm air will be drawn into the vents, which will reduce the cooling effect of the fan. We recommend that you ventilate the room to lower the temperature if this is the case to help the device cool down. 

Case 3. The projector may generate heat when used at high altitudes. To use the Projector at a height greater than 4000 ft (1219 m), turn on High-Altitude Mode. If this mode is turned on, the fan speed increases, and loud noise may be experienced. The Projector can only be used at a height of 10000 ft (3048 m) or less.

Case 4. The Freestyle generates power for some systems like voice recognition (Wi-Fi, Mic), even when the power is turned off so you may feel the heat from the device even when it’s powered down. Change the voice call method or unplug the power cord when not in use. If you want to change Bixby wake-up options, check the following: 

Step 1. Press the Home button on the remote and navigate to Menu > Settings.

Step 2. Select All Settings.

Step 3. Select General & Privacy > Voice. 

Step 4. Select Bixby wake-up options.

Step 5. Select by Only use the Bixby button or Additionally saying Bixby.

In our experience, most of the noise users notice is normal sound emitted by the inner workings of the projector.

Case 1. A fan that lowers the temperature inside the device may generate noise while operating. As with products equipped with motors, such as refrigerators and washing machines, it is a noise you may only notice periodically due to it only functioning when it is necessary to cool down the device.

Case 2. Sound is made when the Auto Focus function is operating. This is not a defect of the product.

The Freestyle is dust-sensitive and not waterproof, so be careful when cleaning it.

Check 1. Do not spray water or cleaner solution directly on the exterior of the product Use a separate cloth slightly dampened with water to wipe dirt off of the exterior of the projector. Afterward, wipe off any remaining moisture with a soft, dry cloth.

Check 2. The plastic part where the lens is located should be lightly wiped with a soft, dry cloth, such as a cleaning cloth for glasses. Wet wipes are not recommended as there is a risk of a short circuit if water gets inside.

Check 1. When the product is shipped, a film to prevent the remote control from working is placed on the bottom of the remote control. This film must be removed for the remote control to work properly.

When selecting a battery for the projector when you will use the device in a location without electricity, we recommend using a genuine external battery designed exclusively for Samsung’s The Freestyle.