TV speakers are rattling, buzzing, humming or popping

Last Update Date : Jun 22. 2020

List of possible causes: 

• Loose or incorrect cable connections

• Defective or broken cables
• A defective device connect to the TV (DVD Player, Game Console, etc...)

• A problem with the TV itself

How to troubleshoot your TV

1 Check the audio cable and ports

The cables connected to your Samsung TV might be the problem. A loose cable may diminish picture and sound quality and create the humming. Connecting a cable to the wrong port on the back of your TV also may result in audio and video problems. Check if the cables are connected securely into the appropriate jacks to avoid audio noise and distortion.

2 Muting The TVs Speakers

Although less conclusive than the other possible troubleshooting muting your speakers can determine the source of the problem sometimes.

Press the MUTE button on your Samsung remote control and mute the TV's speakers. If the noise continues it is not caused by the TV's speakers but by an external device or a component in the TV itself.

Determine the source of the noise. If the noise is from the TV then it will require service. If the noise stops it is confirmed that the sound is coming from your TVs speakers. Although this noise could be caused by the external device or the connection wires

Try other troubleshooting to determine if the source of the noise.

3 Self Diagnosis Function

If your TV was manufactured in or after 2009 you will have a Self Diagnosis function built into your TV. This can be accessed in the Support section of the Main Menu.

(Menu> Support> Self Diagnostic> Sound Test).

Self Diagnostic Function

Self Diagnosis will allow you to perform a sound test to test the internal speakers of the TV.If this test passes then your TV's speakers are working properly and the problem is with the connection wires or the external device itself.

Try replacing the wires connecting the external device to the TV or contact the external devices manufacturer for further support.

If this test fails your TV will require service.

4 Testing with different Source

Press the SOURCE button on the remote control. Change the channel to determine if the sound is a result of a specific broadcast issue.

If the noise disappears after changing the source, then the problem is caused by the connected device or the cables. Verify input source operation. For example,  Disconnect the connecting cables from both the TV and the device, and then reconnect them. Ensure they are connected securely to the properly ports.

If the problem persists after reconnecting the cable, replace the cable or contact the device's manufacturer for further troubleshooting.

If the noise continues after changing the source, then the problem is caused by the TV, and the TV must be repaired.

Thank you for your feedback!

Need help? Contact Us for Support.


Live Chat

Mobile Devices
Available 24/7

Television, Audio & Digital Appliances
Available everyday from 8:00 AM to 8:00 PM.


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's office.

Phone Support

Before calling us , there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note: Call conversation is recorded for quality monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices

#GALAXY [dial #425299]
[Free access for all Networks]
(02) 8-422-2177 [Standard Landline]
Available 24/7

For Television, Audio & Digital Appliances

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]
Monday to Sunday (8:00 AM to 8:00 PM)

*For Toll Free numbers , just directly dial 1-800 followed by the network number.
** Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us