No sound from the TV or the sound is breaking up

Last Update date : Jul 22. 2022

Having issues with the sound on your Samsung TV? Watch this video to figure out the root of the problem, and how to fix it!

If your TV does not produce any sound, follow the steps below.

Step 1. Press the VOL+ button to increase the volume.

Step 2. If your TV is connected to an external device, check the volume of the external device. Check the volume on the screen. If a number for the TV volume is not displayed, select Settings > Sound > Sound Output. Then select TV speaker. 

Step 3. To check the sound output, select Settings > Support > Self Diagnosis > Start Sound Test.

Note: If the same problem continues, a software update or factory reset is required.

If there is sound but it is not clear, run a diagnostic test.

Step 1. On the remote control, press the MENU or HOME button.

Step 2. Go to Settings > Support > Self Diagnosis > Start Sound Test to check the sound.

Step 3. If the test reveals a problem, select Settings > Sound > Expert Settings > Reset Sound.

Step 4. If the test shows no problems, select Settings > Support > Self Diagnosis > Signal Information and perform a signal check.

Note: Device screenshots and menus may vary depending on the device model and software version.

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