What to do when the keys on your Galaxy device stop working

Last Update date : Apr 28. 2026

If the Volume or Side keys on your Galaxy device are not responding, the issue may be caused by software or hardware. Follow the steps below to identify and resolve the problem.

 

Check for physical blockage

  • Make sure your device case is not pressing on the keys.
  • Remove any dust or debris around the buttons.

Diagnose the issue using Samsung Members

Open Samsung Members app Open Samsung Members app

1. Open Samsung Members (download it from Galaxy Store if not installed).

Get help from Samsung Members Get help from Samsung Members

2. Tap Get Help.

Samsung Members View tests in Diagnostics Samsung Members View tests in Diagnostics

3. Tap View tests.

Tap Buttons in Diagnostics Tap Buttons in Diagnostics

4. Select Buttons and follow the on-screen instructions.

Visit service center if action required Visit service center if action required

5. If an “Action required” message appears, visit a Samsung Service Center.

General Management in Settings General Management in Settings

1. Go to Settings, then tap General Management.

Select Reset Select Reset

2. Tap Reset.

Select Reset all settings Select Reset all settings

3. Select Reset all settings.

Tap Reset settings Tap Reset settings

4. Tap Reset settings.

Check information and tap Reset Check information and tap Reset

5. Review the information and tap Reset.

Notes

  • Resetting all settings will not delete your personal data.
  • If the issue is hardware-related, professional service may be required.
  • Device menus may vary depending on model and software version.

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

Learn more

Related Questions

Thank you for your feedback!

Contact us

Online

There are a number of a different ways of contacting us via Live Chat, Email and more
Learn more

Call

Speak to one of our dedicated team of experts
Learn more

Face to face Support

Search the nearest Samsung Service Centers in your area.
Find a service center
View more