What to do when your Samsung Galaxy Watch will not connect
If your Galaxy Watch disconnects or fails to connect to your mobile device, you can try adjusting permissions for your Galaxy Watch. Follow the troubleshooting steps below to restore your connection.
Troubleshooting Galaxy Watch connection issues
If Bluetooth connection permissions are not allowed, your Galaxy Watch may fail to connect. If you encounter connection issues, try changing the app permissions for Google Play services to allow for all the categories that require permission.
How to configure Google Play services permissions
Step 1. Open Settings > Tap Apps.
Step 2. Tap Google Play services.
Step 3. Tap Permissions.
Step 4. Tap the categories under the Not allowed section, if any are listed.
Step 5. Allow the app to get permission.
Additional troubleshooting steps for Galaxy Watch
- Check that the Bluetooth feature is enabled on both your Galaxy Watch and your smartphone.
- Check for any physical obstacles (such as walls, electronic equipment, etc.) between the smartwatch and your mobile device.
- Ensure that the Wearable app is installed on your phone. If it is not the latest version, update it to the newest version.
- Ensure that the smartwatch and the connecting smartphone are within the maximum Bluetooth connection range (10m / 32ft). The actual operating distance may vary depending on the usage environment.
- Restart both your smartwatch and smartphone, then relaunch the Wearable app on your phone.
Galaxy Watch device compatibility specifications
|
Galaxy Watch Model |
Samsung Device Requirements |
Non-Samsung Device Requirements |
iOS Requirements |
|---|---|---|---|
|
Galaxy Watch8 series & Watch Ultra |
Android 12.0 or higher, 1.5GB RAM or higher (Tablets not supported) |
Android 12.0 or higher, 1.5GB RAM or higher (Certain models and tablets not supported) |
Not supported |
|
Galaxy Watch7 series & Watch Ultra |
Android 11.0 or higher, 1.5GB RAM or higher (Tablets not supported) |
Android 11.0 or higher, 1.5GB RAM or higher (Certain models and tablets not supported) |
Not supported |
|
Galaxy Watch6 series |
Android 10.0 or higher, 1.5GB RAM or higher (Tablets not supported) |
Android 10.0 or higher, 1.5GB RAM or higher (Certain models and tablets not supported) |
Not supported |
|
Galaxy Watch5 series |
Android 8.0 or higher, 1.5GB RAM or higher (Tablets not supported) |
Android 8.0 or higher, 1.5GB RAM or higher (Certain models and tablets not supported) |
Not supported |
|
Galaxy Watch4 series |
Android 6.0 or higher, 1.5GB RAM or higher (Tablets not supported) |
Android 6.0 or higher, 1.5GB RAM or higher (Certain models and tablets not supported) |
Not supported |
Note: Available features, menu options, interface, and settings may vary depending on your specific device model and software version.
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