What to do when Samsung Mobile device is not charging
If your mobile device is not charging, troubleshoot with the following steps:
Device is not charging due to moisture
Samsung mobile devices will not charge if moisture is present in the USB charging port. This is a security measure to prevent device from damage due to corrosion.
If moisture is present in the USB charging port, a pop-up message will appear on the device's screen as Charge Port - Moisture has been detected...
To remove moisture in the USB charging port, follow these recommendations:
• Water will naturally dry or evaporate from the USB charging port within approximately 1 to 2 hours
• Gently shake the device and/or blow into the USB charging port to help remove water or moisture from the port. Do not stick any objects into the USB charging port. This can result in damage to the charging mechanism.
If the USB charging port is dry and clean but the moisture detected message appears on the device, it could be due to data cache for USB settings. To remove cache for USB settings, follow these steps:
Select Show system apps
Select USB Settings
Clear Data and Cache
Thank you for your feedback!
Need more help? Contact Us.
Monday to Sunday (Including Public Holidays)
Open 24 hours
* For any printer related enquiries, please visit HP website .
Find out more about how you can get face-to-face help.