What to do when Samsung Mobile device is not charging

Last Update Date : Jun 12. 2018

If your mobile device is not charging, troubleshoot with the following steps:

1 Check all physical connections to make sure that the charger is connected properly to the mobile phone and to the power point
2 Make sure to connect the charger to a known working power point
3 Check if you have another known working charger that you can use to identify if the issue is with the charger or with the mobile phone

Device is not charging due to moisture

Samsung mobile devices will not charge if moisture is present in the USB charging port. This is a security measure to prevent device from damage due to corrosion.

If moisture is present in the USB charging port, a pop-up message will appear on the device's screen as Charge Port - Moisture has been detected...

To remove moisture in the USB charging port, follow these recommendations:

• Water will naturally dry or evaporate from the USB charging port within approximately 1 to 2 hours

• Gently shake the device and/or blow into the USB charging port to help remove water or moisture from the port. Do not stick any objects into the USB charging port. This can result in damage to the charging mechanism.

If the USB charging port is dry and clean but the moisture detected message appears on the device, it could be due to data cache for USB settings. To remove cache for USB settings, follow these steps:

1 Select Settings
What to do when Samsung Mobile device is not charging

Select Settings

2 Select Apps
Select Apps

Select Apps

3 System Apps are usually hidden. Tap on the three vertical dots on the top of the screen and select Show system apps
What to do when Samsung Mobile device is not charging

Select Show system apps

4 Select USB Settings
What to do when Samsung Mobile device is not charging

Select USB Settings

5 Select Storage
What to do when Samsung Mobile device is not charging

Select Storage

6 Clear Data and Cache
What to do when Samsung Mobile device is not charging

Clear Data and Cache

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