FAQs

topi enables businesses to rent hardware with fixed terms through an integrated and seamless process. Hereʼs how it works:

For Businesses Renting Equipment
1️⃣ Select Your Equipment – Choose the hardware you need from a merchant that offers topi rentals.
2️⃣ Choose a Rental Term – Rent the device for a fixed period (e.g., 12, 24, or 36 months).
3️⃣ Instant Approval – Payment – Complete the checkout with topiʼs integrated payment solution.
4️⃣ Receive – Use the Device – Get your equipment and use it while making monthly payments.
5️⃣ End of Term Options – At the end of the rental period, return the device or explore further options.

For Merchants Offering topi Rentals
1️⃣ Integrate topi into Your Sales Process – Offer hardware rentals directly in your online shop or sales flow.
2️⃣ Customer Completes Rental Process – The renter selects their term and undergoes an automated approval process.
3️⃣ Get Paid Upfront – topi pays you the full value of the hardware upfront while managing the rental agreement.
4️⃣ No Risk or Hassle – topi handles monthly payments, *insurance, and device returns.

topi enables businesses to rent hardware with fixed terms through an integrated and seamless process. Hereʼs how it works:

For Businesses Renting Equipment
To rent hardware through topi, your business must meet the following criteria:

✔ Registered Business – You must be a legally registered company (not an individual consumer).
✔ Business Location – Your company must be based in a country where topi operates.
✔ Financial Eligibility – A basic credit check is required to approve your rental request.
✔ Accepted Payment Method – You must have a valid business bank account for direct debit payments.

For Merchants Offering topi Rentals
To offer topiʼs rental solution, you need:

✔ A Business Selling Hardware – You must sell eligible equipment that can be rented.
✔ Integration with topi – Your sales platform must integrate topiʼs rental and payment solution.
✔ Compliance with topi's Terms – Your business must meet topiʼs approval criteria for merchants.

When calculating the monthly rental payments, we include the value that your device will still have at the end of the rental period. This means that if you regularly upgrade your device after 36 months, you will oftentimes pay less overall with the rental than you would with a direct purchase.

The beauty of renting is that rental installments reduce your taxable profit in full (OpEx). This is because they are considered operating expenses under current costs. When you buy, it's quite different. When you buy, your equipment becomes part of your fixed assets as an investment (CapEx) and can only depreciate over time.

topi ensures full pricing transparency so businesses know exactly what they are paying for, with no hidden fees or unexpected costs.

Key Ways topi Ensures Pricing Transparency:
✅ Clear Monthly Pricing – The rental price is fixed and displayed upfront before checkout.
✅ No Hidden Fees – There are no unexpected charges; all costs are outlined in the agreement.
✅ Full Cost Breakdown – Customers receive a detailed overview of what is included in the rental (e.g., device, topi Care, service fees).
✅ Upfront End-of-Term Options – Businesses know in advance what happens at the end of the rental period (returning the device or extending the term).
✅ Automatic Billing & Invoices – Monthly invoices are clear and accessible, making expense tracking easy.

During the rental period, your equipment is protected by a warranty. This means you have the flexibility to decide whether you want to take out additional insurance for any damage not covered by the warranty.

Customers have the option to purchase the rented device after the rental period ends. The buyout price depends on the device's age, condition, and the terms agreed upon at the start of the rental. If you're interested in purchasing your device at the end of your rental term, please reach out to topiʼs support team in advance to check the available options.

All devices are brand new. We do not rent out used equipment. You will receive your equipment from a retailer you trust, while we take care of the financing.

With topi, you can easily determine when to renew your equipment (e.g. every 3 years for laptops). This way, you and your employees will never again have to struggle with outdated equipment.

Why Regularly Updating IT Equipment Matters:
➡️ Improved Performance – Newer devices run faster and more efficiently, increasing productivity.
➡️ Better Security – Modern hardware supports the latest security features, reducing cybersecurity risks.
➡️ Lower Maintenance Costs – Older equipment requires more repairs and upkeep, leading to hidden costs.

Effortlessly view and organize all your rented devices in the topi Portal.

We will gladly take back your old equipment at the end of its service life. Instead of gathering dust at your premises or being raffled off in tombolas, they become part of the circular economy. In this way, you help by saving raw materials and electronic waste to reduce the burden on the planet a little bit.

Businesses go through a one-time registration process when they first rent with topi.

What Does the Registration Process Include?
✔️ Business Verification – Confirming company details (e.g., VAT ID, legal entity).
✔️ Credit Check – A quick assessment to determine eligibility.
✔️ Payment Setup – Setting up SEPA direct debit for monthly rental payments.

Once registered and approved, businesses can easily rent additional devices without repeating the full verification process.

How Renting with topi supports Sustainability:
✅ Extends Product Lifecycles – Devices are returned, refurbished, and reused, reducing electronic waste.
✅ Reduces Overproduction – Encourages businesses to only use devices as long as needed, preventing unnecessary purchases.
✅ Promotes Circular Economy – Returned devices can be refurbished, resold, or responsibly recycled instead of being discarded.
✅ Access to Energy-Efficient Tech – Regular upgrades mean businesses always use newer, more energy-efficient hardware.

By choosing rental over ownership, businesses can minimize e-waste and contribute to a more sustainable IT ecosystem.

After return, each device undergoes professional data erasure in accordance with NIST (National Institute of Standards and Technology) guidelines.

topi is partnering with several leading IT retailers and system houses such as Cyberport, OFFICE Partner, COMSPOT, Implement-IT in Germany, McSHARK in Austria, and Coolblue in the Netherlands and Belgium. However, if you work with another retailer or system house you trust, just reach out to us directly and we will set up the rental option with your existing partner in no time.

Your total monthly payment depends on the following factors:

✅ Device Rental Fee – A fixed monthly amount based on the selected hardware and rental term.
✅ topi Care (if selected) – An optional protection plan covering accidental damage and defects.
✅ Taxes (if applicable) – Depending on your country, VAT may be added to the monthly cost.

All costs are fully transparent - there are no hidden fees or surprises.

topi offers fixed rental terms of:

✅ 6 months
✅ 12 months
✅ 24 months
✅ 36 months

The shorter the rental term, the higher the monthly payment, as the cost is distributed over a shorter period. The selected term is agreed upon at checkout and cannot be changed later.

If your shopping basket contains items that are not eligible for rental, the system will automatically select the direct purchase option for these products. For all other devices, the rental option is offered as standard. Even then, you are free to switch to direct purchase for any rentable items if you prefer. The best part? It all happens in the same checkout process, so you don't have to leave the purchase screen—allowing you to complete your order smoothly in one go.

Yes! Simply log-in to the topi Portal and you can access and manage all your rented devices.

You have these options at the end of the term:

1. Upgrade: You send the device back to one of our partners, choose a new device and get it delivered as usual.

2. Return: You end your rental and send the device back to one of our partners.

3. Buy: You buy the device at a price that we agree with you at the end of the contract.

4. Renew the Rental: You can extend your rental period for an additional 6 months if you need more time with the device.

But don't worry, we'll get back to you in good time before the end of the term. Then you can take your time to decide which of the four options to choose.

Returning your rented device is simple and hassle-free. Here’s how it works:
1️⃣ Receive Return Instructions – Before your rental term ends, topi will send you details on how to return the device.
2️⃣ Prepare the Device – Reset the device to factory settings and remove any personal/business data.
3️⃣ Use the Provided Return Label – topi will provide a prepaid shipping label for easy return.
4️⃣ Pack & Ship – Securely package the device and drop it off at the designated shipping provider.

Once the device is received and checked, your rental contract is officially closed.

Devices must be returned in good working condition, considering normal wear and tear. This means:

✅ Fully Functional – The device must turn on and operate as expected.
✅ No Significant Damage – Minor signs of use are acceptable, but severe damage (e.g., broken screens, deep scratches, or missing parts) may result in additional charges.
✅ Factory Reset – All data must be erased, and the device should be unlinked from any personal/business accounts.
✅ Complete Accessories – If the rental included accessories (e.g., chargers, keyboards), these must also be returned.

If the device is returned in worse condition than expected, additional costs may apply.

No, keeping the original packaging is not mandatory, but it is highly recommended. Using the original box helps ensure the device is well-protected during return shipping. If you no longer have the original packaging, make sure to:

✅ Pack the device securely to avoid damage in transit.
✅ Use appropriate padding (e.g., bubble wrap) to protect the device.
✅ Follow topi’s return instructions for safe shipping.

Throughout the rental period, the device remains the property of topi. You are renting the equipment and have the right to use it for the agreed term, but ownership does not transfer to you. At the end of the rental period, you can:

✅ Return the device to topi.
✅ Extend the rental for another 6 months.
✅ Purchase the device (if a buyout option is available).

You can upgrade to a new device at any time during your rental period for an additional fee.

How the Upgrade Works:
1️⃣ Request an Upgrade – Submit your request via the topi Portal.
2️⃣ Receive Pricing Details – topi will provide the upgrade cost based on your current rental status.
3️⃣ Return Your Existing Device – Follow the return process for your current device.
4️⃣ Start a New Rental – Get your upgraded device with a new rental agreement.

For more details or to check upgrade options, visit the topi Portal or contact support@topi.eu.

You will receive a reminder outlining your available options:
✅ Returning the device and completing the rental.
✅ Extending the rental for an additional 6 months.
✅ Purchasing the device (if a buyout option is available).

This gives you enough time to decide on the next steps.

Yes, topi will notify you 4 weeks before your rental term ends. This reminder will include information about the available options:

✅ Returning the device – Instructions for sending the device back.
✅ Extending the rental – Option to continue renting for an additional 6 months.
✅ Purchasing the device – If a buyout option is available, details will be provided.

📌 This ensures you have enough time to decide on the next steps before your contract expires.

If you don’t respond before your rental contract ends, the default process is:<

✅ The device must still be returned – You are required to send back the device as per the return instructions.
✅ You will receive reminders – topi will follow up to ensure the return is processed.
✅ Potential additional charges – If the device is not returned on time, topi will charge a monthly fee until the device is returned.

To avoid any issues, we recommend responding before your contract expires to confirm your preferred option (return, extension, or purchase).

Yes, topi prioritises data security and follows strict measures to protect your information.

How topi Protects Your Data:
✅ GDPR Compliance – topi adheres to EU data protection laws to ensure your information is handled securely.
✅ Encrypted Transactions – All payment and personal data are encrypted to prevent unauthorized access.
✅ Strict Access Controls – Only authorized personnel can access your data when necessary.
✅ No Unnecessary Data Sharing – Your data is only used for processing your rental and is not shared with third parties without consent.

If you have concerns about data security or want to request data deletion, you can contact topi’s support team.

Yes, your money is safe with topi. The platform ensures secure transactions and follows strict financial regulations.

How topi Ensures Financial Security:
✅ Trusted Payment Providers – Payments are processed through secure and regulated financial institutions.
✅ Secure Direct Debit Transactions – Monthly payments are handled through SEPA direct debit, ensuring a safe and reliable process.
✅ Transparent Pricing – No hidden fees; all costs are clearly communicated before checkout.
✅ Regulatory Compliance – topi operates in accordance with financial regulations to protect customer to protect customers.

1️⃣ SEPA Direct Debit Setup – During checkout, you provide your business bank account details.
2️⃣ Automatic Monthly Payments – Your rental fee is automatically debited each month, so you don’t have to worry about manual payments.
3️⃣ Invoice & Payment Confirmation – You receive a detailed invoice for each payment, ensuring full transparency.

✅ No Manual Payments Required – Everything runs automatically.
✅ Secure & Reliable – Payments are processed through trusted financial institutions.

Invoices are sent to the email address that was entered when completing your order. Additionally, you can add an email address in the topi portal under 'payment', which will send an automated email to the entered email address with the invoice attached as a PDF document. This also works for multiple email addresses.

No, topi does not require a deposit when renting a device. You simply pay a fixed monthly rental fee, making it easier to access the equipment you need without upfront costs.

Your monthly rental payment is due in advance at the start of each billing period. Payment Schedule:

✅ First Payment – The first monthly fee is charged when your rental contract begins.
✅ Recurring Payments – Subsequent payments are automatically debited on the same date each month via SEPA direct debit.
✅ Invoice Issuance – You receive an invoice for each payment to ensure full transparency.

Everything is handled automatically, so there’s no need for manual payments.

GoCardless and Stripe are topi's payment service provider that collect payments on behalf of topi. Yes, you can change your banking details any time in the topi Portal, under 'Payment'. If this option is not available to you, please send an email to support@topi.eu.

Yes, you can change your banking details any time in the topi Portal, under 'Payment'. If this option is not available to you, please send an email to support@topi.eu.

✅ Before the Rental Starts – You can cancel your order before the rental period begins. Contact the merchant or topi support as soon as possible to request a cancellation.

🚫 After the Rental Has Started – Once the rental period has begun, cancellation is no longer possible. However, you have the option to: Return the device at the end of the rental period by following the provided return instructions. Terminate the rental early for a termination fee. Contact topi’s support team for details.

If you need to cancel, please reach out before your rental starts to avoid any charges.

No, once you have completed checkout, you cannot modify your existing order.

➡️ However, you can: Place a New Order – Simply create a new rental contract for the additional products you need.

If you have questions about adding products, please reach out to topi’s support team or the merchant directly.

If your order includes multiple items, they may arrive in separate shipments due to:

✅ Different Warehouses – Items may be shipped from different locations.
✅ Varying Availability – Some products may be in stock earlier than others.
✅ Separate Processing by the Merchant – Larger orders might be split for faster fulfillment.

You will receive tracking information for each shipment to keep you updated on your deliveries.

If your order has not arrived within the expected delivery time, follow these steps:

1️⃣ Check Your Tracking Information – If available, track your shipment through the merchant’s tracking link or the courier’s website.
2️⃣ Contact the Merchant – The merchant is responsible for shipping and can provide updates on your order status.
3️⃣ Reach Out to topi Support – If the merchant cannot resolve the issue, contact topi’s support team for further assistance.

✅ If You Entered the Wrong Shipping Address by Mistake – Contact the merchant immediately after placing the order. If the order hasn’t been processed yet, they may be able to update the shipping details.
✅ If Your Address Changes Before Shipment – Reach out to the merchant as soon as possible to request an update.

If the order has already been shipped, the merchant or shipping provider may have options to reroute the package.

You can track the shipping status of your order through:

✅ The Merchant’s Tracking System – Most merchants provide a tracking link once your order is shipped. Check your order confirmation email or merchant account.
✅ Shipping Provider’s Website – If you have a tracking number, you can enter it directly on the courier’s website for real-time updates.
✅ Merchant Support – If you haven’t received tracking details, contact the merchant for an update. topi does not handle shipping directly, so all tracking information comes from the merchant.

Yes, partial deliveries are possible and may occur in the following cases:

✅ Items Ship from Different Warehouses – Some products may be sent separately depending on stock locations.
✅ Varying Availability – If certain items are out of stock, available products may be shipped first.
✅ Merchant Processing – Some merchants may split large orders for faster fulfilment.

If your order is shipped in multiple parts, you will receive separate tracking information for each delivery.

📌 In-store pickup may be possible, depending on the merchant. Some merchants might allow you to pick up your rented equipment directly from their store, while others only offer shipping.

✅ Check with the Merchant – If you prefer in-store pickup, contact the merchant directly to see if it’s available.
✅ Standard Process is Shipping – In most cases, rented devices are delivered to your provided address.

If your order has not arrived within the expected delivery time, follow these steps:

1️⃣ Check Your Tracking Information – If available, track your shipment through the merchant’s tracking link or the courier’s website.
2️⃣ Contact the Merchant – The merchant is responsible for shipping and can provide updates on your order status.
3️⃣ Reach Out to topi Support – If the merchant cannot resolve the issue, contact topi’s support team for further assistance.

Yes, you can request the deletion of your personal data in accordance with GDPR and applicable data protection laws. How to Request Data Deletion:

1️⃣ Contact topi’s support team and submit a data deletion request.
2️⃣ Verification Process – To protect your privacy, topi may ask for identity verification before proceeding.
3️⃣ Data Deletion Confirmation – Once processed, you will receive confirmation that your data has been deleted, unless legal or contractual obligations require topi to retain certain information.

Please note that some data (e.g., invoicing records) may need to be retained for compliance with legal and financial regulations.

Before returning your rented device, you are responsible for deleting all personal and business data.

Data Deletion Process:
1️⃣ Factory Reset Required – You must reset the device to remove all stored data and unlink any accounts.
2️⃣ Secure Data Wiping – Once received, topi or its partners perform certified data erasure to ensure no residual data remains.
3️⃣ Compliance with Data Protection Laws – The data deletion process follows strict security and privacy regulations.

For security reasons, topi does not access or back up any data from returned devices.

Yes, topi prioritises data security and follows strict measures to protect your information.

How topi Protects Your Data:
✅ GDPR Compliance – topi adheres to EU data protection laws to ensure your information is handled securely.
✅ Encrypted Transactions – All payment and personal data are encrypted to prevent unauthorized access.
✅ Strict Access Controls – Only authorized personnel can access your data when necessary.
✅ No Unnecessary Data Sharing – Your data is only used for processing your rental and is not shared with third parties without consent.

If you have concerns about data security or want to request data deletion, you can contact topi’s support team.

Yes, you will receive a monthly invoice for your rental payments.

Invoice Details:
✅ Sent Automatically – You will receive an invoice each month via email.
✅ Download Anytime – Invoices are available in your topi Portal for easy access.
✅ Clear Cost Breakdown – Each invoice includes the rental fee, any additional services (e.g., topi Care), and applicable taxes.

If you need help accessing your invoices, please contact support@topi.eu.

Yes, you must inform topi if your rented device is being repaired or replaced. This ensures that:

✅ The device is properly tracked in the rental system.
✅ Repairs or replacements are handled correctly under the manufacturer’s warranty or topi Care (if applicable).
✅ Your rental agreement remains valid, and there are no unexpected issues at the end of the rental period.

To report a repair or replacement, please contact topi’s support team as soon as possible.

If your rented device is stolen or lost, follow these steps immediately:

1️⃣ Report the Theft or Loss – Notify topi’s support team as soon as possible.
2️⃣ File a Police Report – In case of theft, report it to the police and obtain a case number.
3️⃣ Check Your Insurance Coverage – If you have insurance, you can claim the theft. topi will provide you with the necessary invoices to hand-in your insurance claim.
4️⃣ Follow topi’s Instructions – topi will inform you about the next steps regarding your rental agreement.

Failure to report a lost or stolen device may result in continued rental charges or additional fees.

Every rental with topi automatically includes the manufacturer’s warranty for the duration specified by the manufacturer. This typically covers:

✅ Manufacturer Defects – Issues related to hardware failures or production faults.
✅ Malfunctioning Components – Repairs or replacements for defective parts.
✅ Limited Technical Support – Assistance with warranty-covered issues, as per the manufacturer’s policy.

What’s Not Covered?
🚫 Accidental Damage (e.g., drops, spills, or screen cracks)
🚫 Theft or Loss
🚫 Damage Due to Misuse