Our loyalty program is just one benefit of Samsung 5-Star Solutions and proof of our commitment to serving the needs of custom integrators like you. There are three levels of the sales program: Silver, Gold and Platinum. These tiers are designed to help custom integrators get more benefits and margin incentives to help grow your Samsung business. You make it happen, we’ve got your back.

Silver Level

The Silver level of support gives you access to these core programs, benefits and incentives.

Distributor support

Samsung carefully selects our distributor partners, ensuring they’re properly trained and conveniently located to meet your needs. We also offer will call and ship-to options to make getting products easier.

Custom integrator tech support

Enjoy a direct line via phone or email to experienced techs who will provide the details you need, when you need them. Because your needs are more advanced, this support is separate from Samsung’s consumer support.

Quarterly WebEx training

We offer online TV and AV training through WebEx, where our top trainers showcase new products, key features and applications that are specific to custom installation.

Distributor support

Custom integrator tech support

Quarterly WebEx training

We offer online TV and AV training through WebEx, where our top trainers showcase new products, key features and applications that are specific to custom installation.

Gold Level

Gold is our mid-level support, offering all of the above Silver benefits plus these added incentives.

Samsung Account Manager

We’ll connect you with a dedicated, go-to Samsung resource who will help drive your business.

Demo display program

We offer allowances to select partners that display Samsung products in their showrooms.

Margin enhancement program

Depending on volume and other factors, you may qualify for margin enhancement programs designed to improve your bottom line. For details, please contact your Samsung Account Manager.

Samsung Account Manager

We’ll connect you with a dedicated, go-to Samsung resource who will help drive your business.

Demo display program

We offer allowances to select partners that display Samsung products in their showrooms.

Margin enhancement program

Depending on volume and other factors, you may qualify for margin enhancement programs designed to improve your bottom line. For details, please contact your Samsung Account Manager.

Priority availability on premium models

Qualifying Custom Integrator accounts can enjoy priority availability on high-demand models by working through their distribution partner and their Samsung Account Manager.

Priority availability on premium models

Qualifying Custom Integrator accounts can enjoy priority availability on high-demand models by working through their distribution partner and their Samsung Account Manager.

Returns program for premium models

Your Samsung Account Manager will provide you with world-class customer service in the event of an initial TV product failure, so you can sell Samsung with confidence.

Returns program for premium models

Your Samsung Account Manager will provide you with world-class customer service in the event of an initial TV product failure, so you can sell Samsung with confidence.

Platinum Level

Platinum gives you all the incentives and programs of Gold and Silver, plus these exclusive top-tier benefits.

Freight support program

Qualifying custom integrator accounts enjoy special freight and shipping discounts. For details, contact your Samsung Account Manager.

Quarterly on-location training

To help you stay up to speed on Samsung TV and AV products, Samsung trainers will provide in-depth product training at your location.

Platinum Custom Integrator Hotline

Created to meet the demanding needs of our best accounts, this dedicated hotline offers priority support and faster escalation to our top custom integration resources.

Freight support program

Qualifying custom integrator accounts enjoy special freight and shipping discounts. For details, contact your Samsung Account Manager.

Quarterly on-location training

To help you stay up to speed on Samsung TV and AV products, Samsung trainers will provide in-depth product training at your location.

Platinum Custom Integrator Hotline

Created to meet the demanding needs of our best accounts, this dedicated hotline offers priority support and faster escalation to our top custom integration resources.

Marketing resources on demand

Samsung is dedicated to helping you succeed as a custom integrator. Take advantage of our resources on Samsung EasyAds, which connects you with downloadable images, logos and marketing materials. Create an account and browse through resources designed for custom installation presentations.

Marketing resources on demand

Get the support you need

As a Samsung 5-Star Solutions installer and sales program participant, you’ll enjoy an extra level of support.

Integrator tech support

Questions on specific products?

Direct Exclusive number:

866-208-2911

5-STAR SERVICE CENTER SIGN UP

RS-232 Tech Support

(855) 293-7569

Available Monday – Friday

8am – 9pm PST

General questions

Have general questions about Samsung custom integration? We’ll get back to you as soon as possible.

Contact Samsung

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