EXPLORE FAQs

Samsung Business Order Help Center


Get answers to frequently asked questions about buying direct for your business.

Returns and Refunds:

Samsung.com/us/business/ will accept return requests for purchases within the first 15 days of delivery. Click here to log in to My Orders page and initiate a return. If your order is eligible for return within our policy timeline, a return button will be available next to your item.

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Once an RMA has been issued, you have 15 days to return the items to ensure your refund is processed in a timely manner.

All merchandise returned to Samsung must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise. If the original packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected. The return address will vary based on product but will be included in the return label.

Exceptions to Return Policy
• If you wish to return a partial quantity of an item, you will not be able to update the return quantity through the My Business Orders page. Instead, please call Samsung Customer Service at 888-312-2070 to initiate the return.
• If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items must be returned together to get a full refund. If you wish to keep the promotional item you will be refunded the cost of the product minus the full value of the promotional item.


Samsung.com/us/business/ will accept return requests for purchases within the first 15 days of delivery. Click here to log in to My Business Orders page and initiate a return. If your order is eligible for return within our policy timeline, a return button will be available next to your item below the Track your order button.

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After initiating your return, be sure to follow the instructions to ship your return back to Samsung. You will receive a notification to your e-mail address once we have confirmed receipt of your return. An additional e-mail will be sent once the return has been completed and a refund is sent to your original payment method.


From the time the return is shipped, it can take up to 7-10 business days for the refund to be sent to your original payment method. Please contact your bank or payment service provider to know when the refund will post to your account.

An e-mail will be sent to you once the return has been completed and a refund is sent to your original payment method.


We do our best to ensure that the product we send you is in new condition. If you receive a damaged item and are within the return period, please set up a return by logging in to My Orders and select the damage type under return reason. Click here to log in to your My Orders page and initiate a return.

If you are within 1 year of purchase, Click here for further support from our Warranty Support team.


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