Remove Lock Screen credentials on Samsung devices

Last modified : Mar 22. 2019

If you're looking to remove the PIN, Pattern or Password security of your phone and tablet, see the steps below to get started. Please make sure you don't have sensitive or private information saved on your device, and proceed with caution. To remove the Lock Screen security, we have to go through the Settings to set a new screen lock option to Swipe, instead, which is usually the only option on most Samsung phones and tablets that doesn't require a PIN, pattern or password. Setting your phone or tablet to Swipe only will mean that you have to swipe away the time information before accessing your Home Screen.

 

Removing the PIN, Pattern or Password will also remove any biometric data you may have saved to your device. You can only use Fingerprints, Face or Iris Unlock methods with a back up PIN, Pattern or Password.

Please Note: The following instructions are only applicable if you know your existing PIN/Pattern/Password. If you have forgotten your credentials, please see the page on How to use Find My Mobile. You may be able to remove the lock screen security by logging into your Samsung Account from another device, and selecting Unlock from the Find My Mobile website. If you don't have an active Samsung Account on your phone, you can perform a full Factory Data Reset on your device to remove lock screen credentials (and all other data) from your device.

Change Lock Screen Type:

1 Open the Settings app

The easiest way to access the Settings is to swipe down from the top of the screen, and tap the Cogwheel icon in the top right hand corner of the screen

select settings
2 Open the Lock Screen option

On older Operating Systems (4.4 - 5)

  • Select the My Device or Device tab from the top of the Settings, and look for Lock Screen under Personalisation

On newer Operating Systems (6+)

  • Scroll down on the page until you find Lock Screen or Lock Screen & Security - the icon has a little padlock on it
Select settings
3 Select Screen Lock or Screen Lock type on OS 7+
screen lock type
4 Enter your current Lock Screen credentials

If you've forgotten your lock screen security but you have an active Samsung Account on your device, see the page on How to use Find My Mobile. You may be able to log in and remove the lock screen security (and any biometric data saved on your device) through the website.

 

If you're not able to use the Find My Mobile service, you'll need to perform a Factory Data Reset on your device to get into it. Please make sure you have your Google Account details ready - you'll need to sign back in before the device will load up after a reset. See the bottom of the page Factory Data Reset a Mobile Device for information on resetting a mobile device with a Google Account.

5 Select your new Lock Screen type
  • Swipe: No security. Just swipe the screen to access the Home Screen and apps
  • Pattern: Medium Security. Draw a pattern on the Lock Screen to open the Home Screen
  • PIN: Medium to High Security. Enter a PIN at least 4 digits long to access your device
  • Password: High Security. Enter a mixture of letters and numbers to secure your phone or tablet
  • None: Only available on OS 4.4 - 6. No Security. Similar to swipe but pressing the Home or Power button opens directly to the Home Screen
select preferred lock screen type

Please Note: There are lots of different third-party applications that can install a new "lock screen" onto your device - in which case the instructions above will not work. It can be tricky to tell the difference, but uninstalling the application will remove the "lock screen" that is part of the application. If you're not sure which application might be causing the problem, speak to a Samsung Care expert at Live Chat Australia or phone 1300 GALAXY (1300 425 299 in Australia) for further assistance.

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