Perform a Factory Reset on Your Phone
Need a do-over? Perform a Factory data reset to delete all of your personal information from your phone. You can make sure your data is removed before sending the phone in for a replacement or repair, properly disposing of the phone, or giving the phone to a friend or family member to use. And, so you don't lose your personal data, learn how to Backup and Restore Data before performing a factory data reset.
Available screens and settings may vary by wireless service provider and software version.
Your microSD card will not be affected when factory resetting your phone.
Perform a Factory Reset
Please save any information you need prior to the factory reset because your personal information cannot be recovered.
If you have encrypted the microSD card you must decrypt it before resetting the phone, otherwise your phone will not be able to read the data on the card. Go to Settings then search for and select Decrypt SD card and follow the onscreen prompts.
Here's how you can start fresh and wipe your phone's memory clean through a factory reset.
First, navigate to Apps > Settings. Next, search for and select Factory data reset. Review the information and then swipe to and touch RESET. If you have a security lock set on the phone, you will be asked to enter the credentials. To delete all information and downloaded apps, touch DELETE ALL.
Your phone will factory reset and start from initial setup.
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