Perform a Factory Reset on Galaxy S7 and S7 Edge
Need a do-over? Perform a Factory data reset to delete all of your personal information from your S7 or S7 edge. You can make sure your data is removed before sending the device in for a replacement or repair, properly disposing of the device, or giving the device to a friend or family member to use. And, so you don't lose your personal data, learn how to Backup and Restore Data before performing a factory data reset.
The available screens and settings may vary by wireless service provider and software version.
Perform a Factory Reset
This is how you can get a fresh new start and wipe your phone clean. Follow along to learn how to give your S7 and S7 Edge a factory reset.
When Factory resetting your device, the microSD card will not be affected.
Your personal information cannot be recovered after using this feature. Please save any information you need prior to using this feature.
Navigate to Apps > Settings.
Touch Search, then search for and select Reset.
Touch Factory data reset.
Review the information provided. Then, swipe to and touch RESET DEVICE.
If you have a security lock set on the device, you will be prompted to enter the lock information before proceeding.
To delete all information and downloaded apps, touch DELETE ALL.
The process may take a few minutes while your device removes your personal data and restores the Android platform to its original state.
Other answers that might help
How would you like to contact us?
Chat with us
Live Chat support with a Samsung product expert.
Help with your order
Send us your inquiry and we will respond within 24 hours.