Perform a factory reset on your Galaxy phone
Are you sending your phone in for repair, or giving it to a friend or family member? If you need to wipe your phone's data for any reason, you can perform a factory reset. This feature will completely erase your personal information and data to make your phone a clean slate. You can also reset the general, network, and accessibility settings on your phone without erasing apps or data.
Note: Available screens and settings may vary by wireless service provider, software version, and phone model.
Reset all settings without erasing apps and data
You can reset your phone to its default settings without erasing apps or data. This type of reset will not erase security or language settings, accounts, personal data, or settings for your downloaded apps.
Navigate to and open Settings, and then tap General management.
Swipe to and tap Reset, and then tap Reset all settings.
Review the information, and then tap Reset settings.
Tap Reset to confirm. Your phone will restart after a few moments.
Factory reset to erase all apps and data
Important: Please save any information you need prior to the factory reset because your personal information may not be recovered. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.
Note: If you are trying to reset your device because you are locked out, see our guide for help with that.
Before you perform a factory reset, be sure to back up your personal data, so you don't lose it all.
Navigate to and open Settings, and then tap General management.
Swipe to and tap Reset, then tap Factory data reset, and then review the information.
When you're ready, swipe to and tap Reset.
If you have a security lock set on the phone, you will be asked to enter the credentials.
To continue with the reset and delete all information stored on your phone, tap Delete all.
From there, you will be required to enter your Samsung account's password if you have added a Samsung account to the phone.
Your phone will reset; when it turns back on, it will start from the initial setup screen.
If you cannot reset your phone or complete the initial setup due to the account credentials that are stored on the device, please Contact us for assistance.
Reset network settings
Resetting your phone’s network settings will erase all Wi-Fi, Bluetooth, and mobile network settings. This will not erase your apps or data.
Navigate to and open Settings, and then tap General management.
Swipe to and tap Reset, and then tap Reset network settings.
Review the information, and then tap Reset settings.
Tap Reset to confirm. You will need to reconnect to your Wi-Fi network and Bluetooth accessories after the reset.
Reset accessibility settings
If you need to change up your phone’s accessibility settings, you can reset them. This will erase your preferences for TalkBack, Spoken assistance, and more, so you can start fresh.
Navigate to and open Settings, and then tap General management.
Swipe to and tap Reset, and then tap Reset accessibility settings.
Review the information, and then tap Reset settings.
Tap Reset to confirm.
Other answers that might help
-
Mobile 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
-
IT/Computing 8 AM - 9 PM EST 7 days a week
-
Text Support 24 hours a day 7 Days a Week
Contact Samsung Support
