Unable to unlock Samsung phone or tablet's screen

If you are locked out of your mobile device, rebooting or Safe Mode can help solve the problem. The Find My Mobile site can also help you unlock your device. Learn how to restart your tablet or phone, even if you are locked out of it.

Galaxy phone or tablet displays volume limit reached message

The Media volume limiter feature on your phones or tablets prevents the volume from rising above a set level to protect your ears from hearing damage. The limitation is only applied when you use headphones or Bluetooth speakers, and can be protected by a PIN. If the feature is on, a "Volume limit reached" popup will appear each time you increase th

Turn Bixby features on or off on a Galaxy phone or tablet

Two of Bixby's core features are Bixby Voice and Bixby Home. When it's turned on, Bixby Voice lets you communicate with Bixby. On the other hand, Bixby Home gives you a summary of your recent activity and suggests new features to you. If desired, you can turn these features on or off at any time.

Reset Bixby on your Samsung phone or tablet

Bixby may occasionally display error messages such as "Couldn't connect" or "Check network connection and try again." To resolve this issue, make sure you are connected to either a Wi-Fi or mobile data network. If you are connected and still experiencing issues, you will need to reset Bixby.

Galaxy phone or tablet's GPS signal is lost

There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method.

Phone or tablet will not power on or off

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again.

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