Your device.
Our expert service.

All about our Service Packs

Enjoy customized service packs for all your Samsung products, including Galaxy devices, TVs, home appliances, and air conditioners. Get protection and extend the lifespan of your devices, keeping them in optimal condition. Benefit from dedicated care from Samsung Experts, in one place at your convenience.

Our Services, your Solutions

Maximise your Samsung product's performance and extend its lifespan with our curated Service Packs.

Your expert cleaning
and filter care,
both replaced at once.

Expert care

Your extended warranty,
is just a click away.

Extended warranty

Cracked your screen?
Get it repaired.

Galaxy expert care

Get your Accessories and Essentials

Get an easy access to all the accessories and essentials for your Samsung products with a simple click.

Samsung Care+ Extended Warranty Program

Coming soon

Galaxy Self Repair Kit

Coming soon

Explore Accessories Tailored for Every Samsung Device

Coming soon

How to purchase your Expert Pack?

Step 1

Purchase your service

Buy the service you need directly from our online store.
Step 2

We’ll contact you

Wait to be contacted by us to schedule your service appointment, product delivery or pickup.
Step 3

Expert Collects

Our team shall collect or deliver the service from/to your chosen location.
Step 4

Inspection & repair

Our Samsung Experts will inspect or repair your product either onsite or at our service centre. Terms and conditions apply.
Step 5

Right back at you

Receive your fully serviced or repaired products – just as promised.

Contact Us

Call Us

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UAE: 800-7267864 | Monday to Friday (9AM to 7PM)
Qatar: 800-2255 | Sunday to Thursday (9AM to 7PM)
Kuwait: 183-2255 | Sunday to Thursday (9AM to 7PM)
Bahrain: 8000-4726 | Sunday to Thursday (9AM to 7PM)
Oman: 800-72627 | Sunday to Thursday (9AM to 7PM)
Samsung Wallet: 800-7729 (UAE only) | Daily (9AM to 7PM)

*Please Chat or Whatsapp us if you cannot reach the hotline number.

Face-to-face support

Search for the nearest Samsung Service Center in your area.

Find a service center