RF23HCEDBSR - Réfrigérateur de 22,5 pi³ à portes françaises avec technologie Twin Cooling Plus

Argent 22.5 pi³
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RF23HCEDBSR - Réfrigérateur de 22,5 pi³ à portes françaises avec technologie Twin Cooling Plus
Argent 22.5 pi³

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Caractéristiques

Réfrigérateur à portes françaises et à profondeur de comptoir offrant une accessibilité accrue

Counter Depth French Door Refrigerator with easier accessibility
Le nouveau réfrigérateur élégant à profondeur de comptoir de Samsung offre une grande souplesse pour le rangement des aliments et la commodité d'un grand espace ouvert. Vous pouvez profiter non seulement des avantages des technologies de réfrigération de Samsung, mais aussi d'un design amélioré qui s'harmonise avec votre style.

Machine à glaçons plus petite, mais plus rapide

Faster ice production in less space
La Ice Master est au moins 1,8 pouce plus étroite que les machines à glaçons Samsung précédentes, ce qui se traduit par un espace accru sur les tablettes pour des aliments plus grands, comme des boissons en bouteille. Vous ne manquerez toutefois pas de glace puisque notre machine à glaçons compacte peut produire jusqu'à 5,2 lb de glace par jour, ce qui est beaucoup plus que ce qu'offrent les modèles ordinaires. Ainsi, que vous désiriez avoir de la glace parce qu'il fait vraiment chaud ou parce que vous recevez des invités, vous en aurez toujours assez pour satisfaire vos besoins.

La conservation des aliments dans des conditions optimales commence avec la technologie Twin Cooling Plus™

Keeping foods in peak condition starts with Twin Cooling Plus™ Technology
Aujourd'hui, Samsung vous offre la meilleure technologie de réfrigération qui soit. Notre technologie Twin Cooling Plus™ ventile chaque compartiment séparément. Ainsi, l'air du congélateur reste sec et l'air du réfrigérateur reste humide, ce qui vous permet de conserver vos aliments dans des conditions optimales. Ce type de technologie est offert sur les réfrigérateurs professionnels, mais il est aussi intégré à chaque modèle Samsung... là où le contenu a de l'importance.

Éclairage à DEL: plus lumineux, plus écoénergétique

LED lighting — more brilliant, more energy-efficient
Avoir une seule source de lumière dans le haut du réfrigérateur peut convenir... si l'article que vous cherchez se trouve directement devant vous. L'éclairage à DEL écoénergétique situé sur trois côtés à l'intérieur du réfrigérateur émet moins de chaleur, mais il illumine également plus efficacement et plus doucement chaque recoin de l'appareil, ce qui facilite la recherche d'articles. Ainsi, vous passerez moins de temps à chercher et à garder la porte ouverte.

Conçu pour vous offrir l'espace dont vous avez besoin

Designed to give you the space you need
Le design intérieur a une belle allure sophistiquée grâce aux tablettes en verre trempé à l'épreuve des dégâts liquides, alors que la hauteur accrue entre les tablettes permet d'y placer des articles plus grands. De plus, deux grands tiroirs — dont le devant transparent facilite la visibilité — offrent plus d'espace utilisable que ceux des réfrigérateurs ordinaires. Les compartiments de porte plus profonds et plus larges peuvent contenir des articles plus volumineux. Augmentez la capacité de rangement dont vous disposez grâce à un design qui satisfera vos besoins.
Wide open CoolSelect Pantry

Grand tiroir Wide Open CoolSelect Pantry

Le grand tiroir Wide Open CoolSelect Pantry vous permet de conserver les aliments à un niveau d'humidité optimal. Préservez le goût des viandes froides, gardez les légumes frais et décongelez à la perfection la viande rouge, le poisson et la volaille. Un design intelligent et accessible avec couvercle rabattable vous permet de sortir facilement les articles ou de les placer plus loin.
Smart freezer design

Design intelligent du congélateur

Rapportez plus de contenants de crème glacée à la maison. Le congélateur polyvalent — avec son compartiment de porte pleine largeur, sa mini-barre de retenue dans la porte et son tiroir coulissant — vous offre une plus grande flexibilité et encore plus d'espace utilisable. Ainsi, vous pourrez profiter d'une plus grande commodité et ranger plus d'articles dans votre congélateur.

Spécifications

  • Produit

    Total 22,5

    Congélateur 6,8

    Réfrigérateur 15,7

  • Dimensions

    Net (LxHxP) 35 6/8" x 70" x 31"

    Hauteur nette du corps avec charnière 70"

    Hauteur nette du corps sans charnière 68 7/8"

    Profondeur nette avec poignée de porte 31"

    Profondeur nette sans poignée de porte 28 1/2"

    Profondeur nette sans porte 24"

    Dimensions avec l’emballage (L x H x P) 38 1/4" x 76" x 31 2/8"

  • Quantité de charge

    20/40/40 piH 30

  • Weight

    Produit 135 kg

    Avec l'emballage 146 kg

  • Système de refroidissement

    2

  • Anti-givre

    Sans givre

  • Multi Flow

    Oui

  • Bac pour fruits et légumes

    Nombre de tiroirs 2

  • Contrôle de l'humidité

    2

  • Étagères

    Nombre d'étagères 5

    Nombre d'étagères en verre trempé 5

    Étagère pour bouteilles de vin Non

    anti-gouttes 3

  • Tablettes rabattables

    1

  • Logement de porte

    Nombre de logements de porte 6

  • Compartiment pour produits laitiers

    Non

  • Stockage de bouteilles dans la porte

    Oui

  • Casier à œufs

    Non

  • Désodorisant

    Non

  • Eclairage interieur (W*EA)

    (1 ~ 1,56) W x 6 ea

  • Logement de porte

    Nombre de logements de porte 1

    Logements inclinables Non

  • Étagères

    Nombre d'étagères Non

    Matériau des étagères - verre trempé Non

  • Eclairage interieur (W*EA)

    (1 ~ 1,56) W x 1 ea

  • Bac pour fruits et légumes

    Nombre de tiroirs 2

  • Distributeur

    Eau et glaçons

  • Filtre à eau intégré

    Oui

  • Bar intégré

    Non

  • Affichage et commande

    DEL numérique bleu glacier

  • Poignée

    Aluminum

  • Couleur

    Acier inoxydable véritable

  • Alarme de porte

    Oui

  • Réfrigérant

    R-134a

  • Isolation cyclopentane

    Oui

  • Système de santé Silver Nano

    Non

  • Type de réfrigérateur

    Réfrigérateur à portes françaises

  • Classe Energy Star

    2014 Energy Star

Évaluations

RF23HCEDBSR - Réfrigérateur de 22,5 pi³ à portes françaises avec technologie Twin Cooling Plus

3.3

Recommandé par 57 % des clients.

Rédiger une évaluation
5.0 41%
4.0 14%
3.0 8%
2.0 6%
1.0 31%
Caractéristiques 1.0
Performances 2.5
Conception 2.5
Valeur 1.0
Résumé de l’évaluation avec IA
  • Le produit a reçu un accueil mitigé, certains clients louant son design, son espace et son efficacité énergétique, tandis que d'autres signalent des problèmes importants avec le glaçon qui tombe fréquemment en panne ou cesse de fonctionner
  • De nombreux clients ont exprimé leur frustration face à la fiabilité médiocre et la nécessité de tentatives de réparation répétées et coûteuses
  • Certains ont également noté d'autres problèmes comme l'accumulation de condensation et les problèmes de refroidissement
  • Dans l'ensemble, les problèmes persistants du glaçon et le mauvais service à la clientèle semblent être les principales préoccupations
Généré par l'IA à partir des avis de consommateurs, qui peuvent inclure des avis récompensés.

Évaluations avec images et vidéos

Filtres

Le tri de pertinence place les meilleures évaluations en haut. Nous examinons des critères comme les votes sur l’utilité, les plus récentes évaluations, les photos et d’autres caractéristiques que les lecteurs recherchent dans les évaluations.

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Filtres

196 Évaluations

KSeay
5 (9,999)

2016-05-07

Plano, TX, USA

5 (9,999)
We purchased this refrigerator about a month ago and so far we are thrilled! We really liked the design and lay out of this refrigerator but were nervous after reading so many negative reviews. After much thought we decided to buy it, and we're happy to say it is working great! Extremely quiet, keeps true temperatures in both freezer and fridge, makes plenty of ice, and we have lots of room for everything. At first there was a bit of frost build up in the freezer but we don't notice it happening now. Just wish it held magnets. We would definitely recommend it to others. Here's hoping in 6 years we'll be posting a follow up positive review!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
DIYAlways
5 (9,999)

2015-03-11

Southwest Florida

5 (9,999)
We previously owned a side by side refrigerator. Wife always complained about the lack of space especially in the freezer portion. The Samsung is an absolute joy. No more complaining. The French door style with freezer on the bottom is a very efficient use of space. Because of the layout of our kitchen we had to go for the "counter depth" unit. I was concerned that the space would be too small but that concern turned out to be a non-issue. Wife's only concern now is that she can not plaster the front of the refrigerator with magnets. Manual specifically warns that magnets will scratch the black finish. Small price to pay for this efficient unit.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
George
1 (9,999)

2022-11-15

1 (9,999)
It’s an every week struggle… the ice maker!!!! I’ve tried everything trying to fix it. The fridge was bought new in 2018 and from then on wasn’t working properly.
[D] Alternative Text [D] Alternative Text
Utile?

Caractéristiques

1 (9,999)

Performances

4 (9,999)

Conception

1 (9,999)

Valeur

1 (9,999)
Réponse de Samsung :
2022-11-16

Operations

Thank you for reaching out and sharing your experience, George. We recommend contacting our Technical Support team directly at 1-800-SAMSUNG or via live chat on our website (http://spr.ly/6188yfdk6). They will be happy to look into this issue and further assist you. ML

BeckyBebe
5 (9,999)

2016-12-21

Seattle, WA, USA

5 (9,999)
I have had this fridge for a short period of time but am really happy with the purchase, the features and the ICE! I'm an ice junkie - I really love the little balls of ice that come out of commercial machines. The ice from this fridge is perfect for me because when you bite into the ice, it breaks apart. Some might feel the ice is too white, but that's what makes it a "softer" ice. I'm thinking there is a way to make it more clear and hard, but that is NOT what I want. I like the layout inside and find it pretty nice for my needs. Not a lot of door rack space but sufficient for me. I think Samsung makes a good product.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Giggy
1 (9,999)

2020-12-23

Grand Rapids MI

1 (9,999)
our refrigerator model# rf23hcedtsr/aa 5 year extended warranty ran out last month. our refrigerator broke down again! today 2 days before christmas. this piece of junk was worked on 5 times for 5 years. never fixed properly and they were just putting band aids on until our warranty ran out. we purchased all new samsung pieces of crap appliances 5 years ago, all had to be worked on at some time. the exception of the dishwasher that doesn't dry your dishes! what a joke stay away from samsung appliances. i will not even consider giving these to anyone i know unless they want to use them for a boat anchor! stay away!!!
Publié à l’origine le Samsung US
Réponse de Samsung :
2020-12-24

Samsung Care

We sincerely apologize for the inconvenience this has caused. We try to meet all of our customers' expectations in quality and services and we strive off our customers' feedback in order to reach those expectations. Unfortunately, we fell short this time and hope to get a chance to redeem ourselves with you in the future. ^Pat

LizNV
1 (9,999)

2017-07-08

Reno, NV

1 (9,999)
My husband and I have had this since 10/2015. We have been having problems with the unit not defrosting. We did not purchase the extended warranty, because to do so would basically be like buying this very expensive appliance TWICE! This is basically a disposable appliance. After we started having problems, we did some searching on the internet. We are not the only ones having this problem (right after the initial warranty expires). I have a Samsung phone, TV and BluRay player which are all great! Samsung just needs to get real and get out of the appliance business. I will NEVER, EVER buy a Samsung refrigerator again, and will tell everyone I know not to, either.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-08-02

Customer Care

Hello LLizNV, Thank you for sharing your experience with us about our Samsung 23 cu. ft. French Door Refrigerator in Stainless Steel. We apologize for not meeting your expectations about our product, especially the issue with the Refrigerator not defrosting properly. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer. To help you with this, I am providing these links to guide you on your issue. How to clean your refrigerator, including defrosting. https://www.youtube.com/watch?v=vWp2bnE3uhQ Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/ How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ Warranty Coverage https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: 1144757687 Thank you for choosing Samsung. Have a great day. ^^Ross

Haleigh
1 (9,999)

2020-09-27

1 (9,999)
bought the fridge brand new and after 2 years of use everything is breaking. the ice maker is freezing over and i cant pull it out because its frozen into place. because the ice maker is frozen over water is leaking into the freezer and causing condesation and ice crystals to form in the freezer. before this problem the power cool function stopped working and was actually heating the inside of the fridge while trying to use it. called a repair guy for the power cool function and he “fixed” it, it now takes about an hour for it to start actually cooling the fridge. do not buy a samsung fridge unless you want to keep paying a repair guy on speed dial to fix your new refridgerator.
Publié à l’origine le Samsung US
Réponse de Samsung :
2020-09-28

Samsung Care

We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat

SamsungSmartShopper
5 (9,999)

2015-12-21

Connecticut, USA

5 (9,999)
I have had this refrigerator for over 2 weeks. I replaced a larger capacity side by side from another brand. I did a lot of research before choosing this model.This was my first Samsung appliance and also my first French Door style.The quality and features have exceeded my expectations. It is functioning perfectly and incredibly quiet unless ice is being made.Everything about it is top notch. I am surprised at how easy it is to find things and how much I can fit in slightly less cubic feet. The use of space and configuration is very flexible and efficient. This model is gorgeous and I could not be happier.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
GmamaG
1 (9,999)

2019-05-07

Manalapan, NJ

1 (9,999)
This refrigerator is a complete piece of junk. I have only had it for 2 years and already need a new one. The ice maker stopped making ice and is completely frozen, despite defrosting it it still freezes up. Now it leaks water nonstop and doesn’t make any ice. I’ve had it repaired a few times but it is something faulty with the design. I own all Samsung appliances (washer, dryer, oven, dishwasher, refrigerator) and all of my tv’s are Samsung. I would never buy a Samsung appliance again! There are more complaints online then not about this product and i believe a class action lawsuit as well! Terrible!
Publié à l’origine le Samsung US
Réponse de Samsung :
2019-05-14

Samsung Cares

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat

Tinab28
1 (9,999)

2018-08-29

Summerville, SC

1 (9,999)
I bought this 3 years ago. It worked great for about a year and a half. Then...the shelves started breaking.... ok not a huge deal...a bit frustrating nonetheless... Soom after, the ice maker went out. It cost too much to repair so we turned it off and use bagged ice.... Then...the water. Omg the water!!! It collected under the pantry drawe and in the crisper drawer on the left hand side. Then.... the fridge wasn't cooling properly. Come to find out there was ice blocking the air vents. Upon further investigation, the entire back side of the fridge AND freezer frozen solid. We have to defrost and clean up water every 3 days. This is insanity. I want a resolution.
Publié à l’origine le Samsung US
Réponse de Samsung :
2018-09-28

Samsung Care

Hello, I am very sorry to hear about all of the troubles you have been having with your refrigerator. It does seem, based on what you've described, that repair services would be needed at this point. If you would like assistance in setting up the repairs, you can contact us via one of the following: Facebook Messenger: http://m.me/samsungsupport Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Toll-free call: 1-800-SAMSUNG (726-7864), and reference ticket # 1138438682. ^Jecca

NotsosunnyinCali
1 (9,999)

2017-03-13

California, USA

1 (9,999)
Have had this refrigerator for 2 years and have had the repairman out twice. Once after a power outage...the refrigerator display would not reset. Unable to reset after trying to follow online directions I called repairman who did it for $55. Today I had the repairman out because the refrigerator temp did not match the temp set. Apparently I have a fan and sensor out so I am out $430 if I decide to repair. I can't decide whether to keep throwing money into this hole. Wow, $3000 for an appliance that lasts 2 years? This is a first....in my appliance experience.....I'm so disappointed.
Publié à l’origine le Samsung US
DisappointedBuyer77
1 (9,999)

2018-08-19

Suffolk, VA

1 (9,999)
We enjoyed this refrigerator very much for the first year or so of owning it. It is attractive and the interior is versatile. However, after owning it for just over a year, the ice maker stopped working. It freezes over inside and then cannot make or release ice. For a while, we could fix it by resetting the ice maker... Which we began to have to do with increasing frequency - multiple times a week. A quick search online reveals that this is not an isolated problem. If you purchase this refrigerator, go ahead and start saving for the repairs you'll need in a year or so!
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-04-25

Samsung Care

Hello, Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker stopped working, froze inside, and cannot make or release the ice. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. Attached is the link to the troubleshooting guide you can try when your Samsung refrigerator's ice maker is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ The links below contain a troubleshooting guide to try with the freezing issue. https://www.samsung.com/us/support/troubleshooting/TSG01109344/ https://www.samsung.com/us/support/troubleshooting/TSG01203469/ I've also included a link to our warranty page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144439211 -Angelica

iceless11
3 (9,999)

2016-02-15

3 (9,999)
I bought this refrigerator based on the design (french door) and the support system for the shelves. (All on rollers) what I failed to notice was the ice maker :( The ice maker is located in the refrigerator and not the freezer. Therefore there is not a way to manually scoop ice unless you physically remove the tray from the refrigerator first. Although there is a dispenser on the door that has a "cube" option I have found that the ice you receive is about half crushed and half cubed. The ice cubes made are crescent shaped and the smallest I have seen produced by any ice maker/refrigerator. I have resorted to emptying the ice maker into a bowl and keeping that bowl in the freezer department. Extremely disappointing.
Publié à l’origine le Samsung US
David
1 (9,999)

2021-03-03

1 (9,999)
this refrigerator started having issues around the third year we had it. there was ice build up in the back panel of the refrigerator, which leads to malfunction of the fan and eventually the refrigerator becomes too warm and humid. our food started growing mold on it. we had the entire back panel replaced, and the ice build up issue returned in a year. now we find ourselves defrosting the refrigerator every 2-3 weeks. we have other friends that own this refrigerator as well. if it's not ice build up in the back panel, it is a malfunction of the ice maker (ice maker is frozen solid and cannot dispense ice). with all the time, effort and money spent on repairing this refrigerator, it is easier to buy a new one.
Publié à l’origine le Samsung US
Réponse de Samsung :
2021-03-04

Samsung Care

We hear our customers' concerns loud and clear. These reviews do not go unnoticed, and we are working to improve off these experiences. If you do change your mind about service, you can find a locate repair shop at the link below. Thank you for your review. ^Pat https://www.samsung.com/us/support/service/locations/

PdxVeteran
4 (9,999)

2016-12-23

Portland, OR

4 (9,999)
We researched Counter Depth French Door Fridges with water/ice through the door. We selected this model after much diligence. It performs well, just occasional drips of water due to ice melting from pieces melting in the chute. I believe the auger that ejects the cubes breaks some cubes which stick to the walls of the chute. Not a significant quantity of water, but if your fridge is installed over hardwood floors like ours, it doesn't take much water to damage the floor. That said, this model is functionally equivalent to a deeper/larger version yet about $200 more. This is typical for the appliance industry, but annoying to me. If it were clothes, why charge more for slim? Less material used. Oh well, still a good fridge!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
HLustig
2 (9,999)

2021-08-03

Ringwood, NJ

2 (9,999)
this refrigerator has been a problem since day 1 (ok, maybe day 30). didn't make ice. we lived with it until i had enough. had service here 4 times in a year to fix. 6 month later, ice isn't working, back of the refrigerator is icing up and not cooling the refrigerator. samsung says "no known issue" but read the comments here . almost every single person has had the same issue. they even list the motor running loud and stopping on their website as a known issue. how much money should we continue to pay. 5 years old and this is trash. buyer beware!
Publié à l’origine le Samsung US
Réponse de Samsung :
2021-08-04

Samsung Care

I can only imagine what you are going through. I'm sure it can't be easy dealing with a unit that is failing. We try to meet all of our customers' expectations in quality and services and we strive off our customers' feedback in order to reach those expectations. Unfortunately, we fell short this time and hope to get a chance to redeem ourselves with you in the future. ^Pat

Metalhip
5 (9,999)

2015-07-23

California

5 (9,999)
This is the first Samsun appliance we ever owned and my wife loves it. We have been looking at this model for some time now and one day my wife noticed that are older Refrigerator was starting not to keep our food cold. So we decided to take the plunge and buy this model. It was the fourth of July weekend and we need to find our new Samsun Refrigerator in white to match our other appliances. We were very luck to find one on Tuesday and had it delivered on Wednesday. My wife loves it has all the features that was advertised.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Evie
2 (9,999)

2021-07-21

Sanford, NC

2 (9,999)
i so wanted a samsung french door refrigerator for a long tim and finally was able to afford one. ive had my fridge now almost 4yrs now and its just been issues with the ice maker after the first year. ive been very dissatisfied and let down by the brand. my sistee bought herself a new samsung fridge and had to alreasy replace a sensor sue to issues with the ice maker. its been a while, maybe a year since ive not been able to use the ice maker. just wanted to warn others of this common issue in samsung fridges.
Publié à l’origine le Samsung US
Réponse de Samsung :
2021-07-22

Samsung Care

We appreciate you bringing attention to this issue. I know it must have been rough for you. For customers who are experiencing problems with this ice maker, we normally suggest following the troubleshooting steps in the link here: https://www.samsung.com/us/support/troubleshooting/TSG01109344/. If the ice maker still isn't performing properly. I would suggest reaching out to your nearest service center by using the link below. Thank you. ^Pat https://www.samsung.com/us/support/service/locations/

cooktoserve
5 (9,999)

2016-01-07

5 (9,999)
What a beautiful addition to my condo. While I had the width to accommodate a larger refrigerator, I did not have the depth. After looking for a very long time I finally found this stainless steel French door counter-depth that meets my every wish from adjustable shelves and additional storage space for my various condiments. At last, I can view at a glance everything that I have in both the refrigerator and freezer without having to move things around. This one is a dream and also just happened to be on sale.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Jeff
3 (9,999)

2020-12-29

Newport Beach, CA

3 (9,999)
i have had this fridge since april 2019, less than 2 years old. i do not cook much, keep mostly essentials and snacks in it. 2 weeks ago i decided to buy more food and loaded the refrigerator, not too full, but enough. it has now started to purr. i will call for maintenance, i hate that a $1800+ refrigerator needs maintenance in less than 2 years. reason i gave a 3 star rating is up until now no trouble, and very quiet fridge. in last 2 weeks, the purring is getting louder.
Publié à l’origine le Samsung US
Réponse de Samsung :
2020-12-30

Samsung Care

I'm happy the French Door performed relatively well for 2 years. If you have any questions about the repair process, please contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142790087

cinciwife
4 (9,999)

2016-05-17

Cincinnati, OH, USA

4 (9,999)
Purchased a new Samsung over other leading and less expensive refrigerators based on quality of past Samsung products and reputation. Looks great, energy efficient and smart design both inside and out. Love my decision. Only thing to prove is the test of time. Bottom deli tray was cracked upon delivery, but that an attribute attributed to distribution/handling and not Samsung manufacturing quality whatsoever. Otherwise, very pleased with the delivery and installation of the unit.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Ronman74
5 (9,999)

2016-01-14

Staten Island, NY, USA

5 (9,999)
I purchased this Frig back in November and So Far So Good. I read so many different reviews on different fridges but had to pick one. The fridge has given me no problems and is working as it should. I like the French door design and its nicer than most fridges I looked at. So far thumbs up! hope it stays this way. P.S. It makes fine ice and supplies just fine. I guess there's a lot of ice junkies out there because its the biggest complaint that it doesn't make enough ice.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
PepperPots
5 (9,999)

2017-03-18

5 (9,999)
The French door model is much easier to use than our old side by side. I really like the digital read out which tells me the internal temperature and because of this, our food is lasting longer. I also like that the water dispenser is higher and that I can actually fit a mid-sized pot into the opening for water. Overall, we are very pleased with the design and particularly with the counter depth option. We are not missing the space of the conventional size at all.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Balsam
2 (9,999)

2016-07-10

Lakewood, WA, USA

2 (9,999)
Purchased this refrigerator, model no. RF23HCEDBSR, in September, 2014. Starting in March, 2016, we have had any number of repairs on this fridge. Luckily we purchased a 5-year warranty from the appliance store where it was purchased. In June, the appliance store made the decision to replace our refrigerator as it was costing them too much money to repair. We now have a new Samsung French Door fridge, and I certainly hope we don't have any problems with this one.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-08-08

Samsung Care

Hello Balsam, Thank you for sharing your feedback on one of our products. We apologize for the inconvenience the issue has caused you, and we're glad to know that you got a replacement unit for your Samsung refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG). Your Reference Ticket Number: 1144777018 Thank you, and stay safe! -Angelica

madridjones
3 (9,999)

2018-09-27

Phoenix, AZ

3 (9,999)
We bought our new refrigerator four years ago. Recently, water began pooling, and then freezing, under the CoolSelect Pantry drawer because the drainage tubes were made too small to actually drain. We had to unplug it for two days before the repair-person could repair this for a $200.00. In addition, the ice maker is ill designed and allows condensation to form on the ice itself. Despite this, I do like that the refrigerator has plenty of shelving options.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-04-06

Samsung Care

Hello madridjones, Thank you for reaching out. We appreciate you letting us know that you like this Samsung refrigerator because of plenty of shelf options despite the water pooling issues four years after purchase and an ice maker that allows condensation to form on the ice. We apologize for the inconvenience this has caused you, especially since you had to unplug it for two days before it gets repaired. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. Attached are the links to the troubleshooting guide you can try for your water pooling issue. https://www.samsung.com/us/support/troubleshooting/TSG01001852/ https://www.youtube.com/watch?v=uU6XADBosVo The video link below contains troubleshooting steps for ice maker issues. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ I've also included a link to our warranty page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/RF23HCEDBSG/AA For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144375014 -Angelica

BGott
5 (9,999)

2016-06-09

Wilmington, DE, USA

5 (9,999)
Just received this so my review is just for style at this point. This french door, counter depth refrigerator is so much larger than my side-by-side one! The stainless looks lovely but can already see where the finger prints show up. The bottom fridge will take some getting used to but, despite my doubts about how small it looked empty, it's surprisingly large! Am happy so far but will write another review after I've had it for a while to rate performance.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Nastynancie
5 (9,999)

2016-11-10

5 (9,999)
When I had to replace my 9yr old refrigerator I was challenged by getting a white one that would fit in my customized kitchen. White refrigerators are no longer common as the stainless steal beasts seam to be more popular. No other companies had anything to offer in replacing it. Not only was it the right color and size but the features are the best ever. The warranty itself on the compressor can not be matched by any other company. Way to go Samsung
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
vbkaenic
2 (9,999)

2017-07-23

2 (9,999)
This fridge is nicely styled and shows well in kitchen. However, this is out weighed by the fact that the ice maker is poorly designed and leaks. After dispensing ice, some ice remains in the dispenser which then melts and drops down the front of the unit. Over time these drips stain the front of the fridge and it very annoying. Overall the unit is good...but this obvious design flaw overshadows any positive. I would not buy this same unit again.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-05

Samsung Care

Hi vbkaenic, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and having a loud noise. We will surely notate this feedback for better products and options in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ The ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Water leaks in a refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ Tips for an organized refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144569504 Thank you for choosing Samsung. Have a great day. -Trisha-

Brian
1 (9,999)

2020-08-27

1 (9,999)
the refrigerator broke down after only 2 years and, when all is said an done, it will have taken well over a month to get it fixed. there is only 1 approved samsung repair co. in my area and they are hard to schedule an appointment with because they are busy. no one else was able to figure out what went wrong. it turns out, after a power outage, a computer board and the compressor failed. this is crazy for an expensive appliance only 2 years old.
Publié à l’origine le Samsung US
Réponse de Samsung :
2020-08-27

Samsung Care

We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat

Leem77
5 (9,999)

2016-09-15

5 (9,999)
Have had this refrigerator for 2 weeks and so far I'm loving it. It's quiet, looks great and no more bending down to see what's in the veggie drawers. Also like the flip up and folding shelf . The LED lights within are nice too. I also like the temperature reading on the front. The on the door water dispenser is somewhat slow likw my old fridge. I haven't figured out how to remove the ice bin from inside the refrigerator but I'm not sure you can.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
RBrylawski
5 (9,999)

2016-07-30

Tampa, FL, USA

5 (9,999)
We bought a new home and needed a refrigerator. After much research and visiting several stores, it was clear Samsung refrigerators are not only beautiful inside and out, but they are very reliable and energy efficient. Our requirements were pretty simple. We wanted a French Door model with ice and water through the door. But we also had a cabinet it needed to fit in and that limited our options to Counter Depth. The only thing that I find odd is that counter depth refrigerators hold less food, but cost more. I guess the "less is more" applies here. Other than the higher cost, we couldn't be more pleased. The shelves are intelligently designed to fold up. The ice-maker doesn't take up much interior space. And the LED lighting is bright, which is helpful when looking for something. All in all, this is a great addition to our new home!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Lambertjp
4 (9,999)

2016-11-05

Louisville, KY, USA

4 (9,999)
The only problem is getting the frost to not build up in the fridge. Currently it's 50/50, definitely closing the freezer door all the way and only opening from the center of the handle but there is often frost build up on the door on the upper left side. Everything seems sealed perfectly, can't figure it out. I'm waiting a bit before I put in a service request, but a quick search online and this appears to be a very common problem.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
LikeSamples
3 (9,999)

2015-07-31

Loveland, CO, USA

3 (9,999)
Everything about this refrigerator has been great, except for the ice maker which is one of the most important features. The ice maker does not produce near enough ice and does not make ice in a timely manner. A recent encounter with an appliance professional revealed that this model should include two ice makers instead of one and that is the reason for the poor performance. Other than that, this is a really good refrigerator.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-07-05

Samsung Care

Hi LikeSamples, We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the ice maker does not produce enough ice and is slow to make ice. To help you with this, I will provide you with a link that indicates an article about ice makers. Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/. You can also check the available ice maker repair service. Here's a link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/. If you have inquiries and need further assistance, you can contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Ticket number: 1144663474 Thank you for choosing Samsung, and have a great day! ^Rainly

KINGSon80
3 (9,999)

2017-01-31

Tennessee, USA

3 (9,999)
I have owned the counter depth refrigerator for 1 year and 8 months. We have had the ice maker worked on MONTHLY since August 2016 a total of 5 service claims. The ice maker is still Having the same exact issue. We are awaiting the warranty center to resolve the issue. The last service repairman states the ice maker was "unrepairable"! NOT ACCEPTABLE. I WOULD NOT RECOMMEND THIS REFRIGERATOR AT ALL!!! Model #RF23HCEDBSR/AA
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-08-02

Customer Care

Hello KINGSon80, First, I apologize for your experience with our Samsung 23 cu. ft. French Door Refrigerator in Stainless Steel. We appreciate you reaching out to share your experience, especially about your issue with the ice maker. It's not our standard, and I understand your disappointment with the problem. To help you with this, I am providing these links to guide you on the issue. The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/. Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/ How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ For warranty Coverage: https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: 1144758483 Thank you for choosing Samsung. Have a great day. ^^Ross

posfrig
1 (9,999)

2018-11-10

Michigan

1 (9,999)
After two years, we got constant ice build up in upper compartment and in ice maker. Build up was so much that it blocked the fan and made noise, eventually preventing the cold air from circulating. Ice would not dispense because it was blocked. After 3 service calls, 2 thermostat replacements, and dozens of manual defrosts, I give up. Never again will I buy a Samsung frig. Thanx for 2 great year and one horrible one.
Publié à l’origine le Samsung US
Réponse de Samsung :
2019-05-31

Samsung Cares

I definitely understand your concerns and appreciate the feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung Family! ^Cat

Jump Shot
5 (9,999)

2018-09-10

Pendleton, IN

5 (9,999)
This refrigerator is part of a kitchen update in July. Looks good with other Samsung appliances--dishwasher, microwave, and range. Very spacious for Counter Depth unit. Pantry and Veggie drawers nice features. Water and Ice dispensers work well. Only complaint is that small pieces of the protective plastic is hard to remove around the handles and the control panel. Installers said this will just eventually come free.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Réponse de Samsung :
2018-09-13

Samsung Care

Hey Jump Shot! I'm happy to see you are happy with your fridge! ^Penny

Réponse de Samsung :
2018-09-13

Samsung Care

Amazing! I'm happy your all your appliances met all your expectations. We truly value your business! If you ever need us in the future, reach out to us via Twitter: https://bit.ly/2pTYDc7 Facebook Messenger: https://bit.ly/2LmCR7F Support via LiveChat or Email: https://bit.ly/2z9FXFr or give us a call at 1-800-SAMSUNG ^Lizzette

Baitman45
4 (9,999)

2016-04-02

Ormond Beach, FL, USA

4 (9,999)
We love this refrigerator, however the ice maker currently is not meeting our needs. I am reading the manual to see if anything can be changed to increase the the quantity of ice being made. If we have a large party I will have to purchase ice to meet the need. Upon further review I think the ice maker bucket is just small, due to the counter depth restrictions. We will work around this issue when the occasion arises.
Publié à l’origine le Samsung US
DinC
4 (9,999)

2014-09-27

4 (9,999)
Overall I'm pretty happy with this refrigerator, everything is easily accessible and the lighting is very bright. I like the large center drawer for those hard to fit items and it does seem to keep meats fresher longer when set to deli. My only quibble is the lack of organization in the freezer. It needs some sort of bin to divide up each of the 2 large areas in the bottom of the freezer where everything gets piled.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
skipt17
4 (9,999)

2015-04-27

Florida

4 (9,999)
We have had out Frige for six months now. It is great in all ways except one.......... The Ice Maker does not supply a timely need for ice when entertaining or an unexpected need for more then four to six glasses of ice at any given time; so there is a need to keep on hand bagged ice for these circumstances; other then this problem, we are satisfied with this product and would recommend it with the above proviso.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
sharpi30
2 (9,999)

2018-11-01

Pasadena, CA

2 (9,999)
Have owned for 3 years and have had to pay for repair already. Have never had to have a refrigerator repaired before. For the last 7 months water has been leaking through the ice shoot from the ice maker. The water fills up the reservoir then runs down the front of the refrigerator sometimes all the way to the floor. Haven't had this repaired yet. I like Samsung but I won't buy another one of their refrigerators
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-04-07

Samsung Care

Hello sharpi30, Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has a leaking water issue. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, such as below the vegetable or crisper drawers. Leaks can occur outside of the refrigerator, or you can have an auto-fill water pitcher that is leaking. Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again. Attached is a link to the troubleshooting guide you can try for water leaking issues in your Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001852/ I've also included a link to our warranty page to learn more about the product's warranty coverage. https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144378290 -Angelica

TheTildog
1 (9,999)

2023-07-03

1 (9,999)
This fridge came with the house which we bought. Overall, we liked the fridge, however the ice maker was frequently fouling up with ice. I eventually learned Samsung was repairing the ice maker for free and I arranged for someone to come out and replace it at no charge. Everything worked fine for about a year and then not only did the ice maker start freezing up and jamming again, the lower pull-out tray started forming ice beneath it making the tray very difficult to pull out. We now routinely pull out the tray and use a metal spatula to pop out the frozen lake of ice on the bottom. Presently the ice maker is not in use because we can’t even pull the tray out due to ice blockage. My wife is back to using individual ice trays in the lower freezer. I’ll try calling Samsung again…but I wonder if they will send someone out again for free since it was already “fixed” once before…
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-07-10

Samsung Care

Greetings, We're ready to assist with your Samsung refrigerator. We recommend checking the link for information on what to do when the ice maker freezes over. Please browse the guide until the latter part. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145996615) to help our team pull up your information when you message us. Thank you. -Angelica

AdaminAZ
1 (9,999)

2018-12-28

Phoenix, Arizona

1 (9,999)
I should have listened to the other reviews. This is a pretty fridge, but the functionality is terrible. The ice maker has constant problems and if you read on the web it is not just me. My last fridge was a Samsung and it was great for 7 years and I went with the brand again. This time I spent more money only to get a lemon. This has a sticker price that should hold higher quality.
Publié à l’origine le Samsung US
Réponse de Samsung :
2018-12-31

Samsung Cares

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat

JimmyZ65
5 (9,999)

2015-01-29

Baltimore, MD, USA

5 (9,999)
This refrigerator looks and performs great, has some great features and keeps food very fresh. The only negative comments I have are that it's impossible to get the fruit & vegetables drawers out of the frig without removing the doors and the ice bin which lacks a release lever was not easy to remove. Other than those minor glitches it's a great product and we are very happy with so far.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
AdamE
2 (9,999)

2020-06-27

2 (9,999)
the ice maker does not work for more than a couple of weeks before freezing over. we've had to defrost this thing too often. it is easier to make ice the old fashioned way. currently the fridge will not cool lower than 50 degrees. we have had to throw out $$$ in groceries. on the positive side, the lights work, as does the freezer. we will not buy any more samsung appliances.
Publié à l’origine le Samsung US
Réponse de Samsung :
2020-09-04

Samsung Cares

Hello! We'd love to help resolve your Samsung refrigerator concerns, so here's a troubleshooting guide https://bit.ly/3gW1C9n ^Ty

NeverAgainSamsung
1 (9,999)

2024-02-17

California

1 (9,999)
Garbage! I purchased three Samsung appliances, including this fridge, and every one of them broke within the first year. Every...Single...One! Fridge that doesn't make ice in the ice maker but does under the crisper drawer, range hood with faulty wiring, and an oven that overheats! Seriously, over heats!! I will never buy another Samsung appliance again and warn every person I can.
Publié à l’origine le Samsung US
Réponse de Samsung :
2024-02-19

SEA Care

Greetings, We want to ensure you have the best experience with our refrigerator. Let's get the information you need to maximize your ice maker and refrigerator's potential. The link below will guide you in checking the reason why the ice maker is not making ice and there's frost under the crisper drawer with ways to fix it with ease. Please select the scenario that best fits your situation and click the hyperlinks as well as the video for additional information. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Frost forms in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146867066) to help our team pull up your information when you message us. Have a great day. -Ernest-

IDNK
3 (9,999)

2016-04-28

FL

3 (9,999)
I have always owned a side-by-side counter depth refrigerator. I selected the French Door counter depth refrigerator due to the flexibility of placing a 13 x 9 pan in the frig easily. I did not expect that the freezer would have been the issue. I HAD more room in my counter depth side-by-side freezer than I do in this counter depth DRAWER freezer. The freezer drawer does not open wide so I have to bend down to see what is in the back of the freezer. Since I have less room in the freezer I am forced to freeze less items in my freezer and I am finding myself shopping more often. The store that we purchased this refrigerator from did not have a counter depth on display. The freezer door opens plenty wide in the regular size frigs so we did not even think this would be an issue in the counter depth. I agree with the other review that the ice maker is very loud and does not make produce much ice for how loud it is.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-17

Customer Care

Hi IDNK, Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if it is the ice maker. We apologize and we will surely notate your feedback about this matter for better products in the future. I highly recommend checking out these links to identify the Noise issues and basic troubleshooting needed: For unusual sounds or noises, here's a link for you. Understand the noises coming from your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Incase you encounter an error on your refrigerator, here's a link for your reference. Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/ In the event you need to reset your refrigerator, here's a link for you. How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us We look forward to doing business with you again. Have a great day! Reference number: 1144610616 ^^Ross

JayM8
5 (9,999)

2016-11-16

West Hollywood, CA

5 (9,999)
I replaced my 10 year old fridge with another model. The last thing I would have thought of asking the salesperson was is it quite. Well that one was so noisy I could not live with it. After many phone calls and arguments I was able to replace it with this Samsung model and could not more happy. Not only is it completely quiet, you cannot even hear it make ice. Awesome.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
mkart54
5 (9,999)

2015-12-19

Louisville , KY

5 (9,999)
We replaced an expensive refrigerator that looked good and functioned poorly with a french door Samsung and could not be happier with our purchase. Easy to organize food in the fridge and freezer. The ice maker and water dispenser are easy to use and do not splash or create a mess. We would recommend this refrigerator to anyone looking for a very good refrigerator.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Lauderdalegirl
5 (9,999)

2017-01-21

Ft Lauderdale, FL

5 (9,999)
We just had our samsung rf23hcedbsr refrigerator delivered from Home Depot. I mean we've owned it for about 1 hour. I love it , so far. We ordered it even though there were some negative reviews. We also saw a lot of positive ones. We hope we will remain one of the positive reviews. Will update this review periodically, if not here then on the Home Depot website.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Jim2Pitt
5 (9,999)

2015-02-13

Pittsburgh, PA, USA

5 (9,999)
I spent a lot of time reviewing the pros/cons of the different refrigerators available,because I'm a super critical individual,that always expects a Quality product. Sometimes I have picked wrong, but not this time,because this Samsung fridge is a well designed and solidly built product. When you open the Doors/ Drawers everything operates smoothly and while some reviews commented on noise, I can attest that this refrigerators operation is whisper quiet. In fact,The only time I can tell it's operating is when the occasional ice cubes drop, which I consider normal. We have received many compliments on the design/style ,especially when you swing open the doors. We purchased the Counter depth model ,due to having a smaller kitchen, and was informed that it was more expensive than the regular size model,which I don't understand , But it was worth the money..Next up, is the purchase of the matching Smooth- top, convection oven.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
OgDavidOg
5 (9,999)

2016-04-19

5 (9,999)
Awesome! fits lots into a little space. The only thing I'd complain about is that the ice maker needed to be emptied once completely before it worked properly. Stainless steel looks great and if you're careful it's super easy to clean. Thought I wouldn't be able to fit my wine bottle in there but the adjustable shelf allows several to be stored standing. Solid.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Lundy11
4 (9,999)

2016-07-19

4 (9,999)
I really like this refrigerator. The french door design is awesome, it is easy to see everything. Samsung really values the space and none is wasted. The icemaker is supposedly improved from the last design, but it still struggles to keep up if we have company or a party. We just store extra ice in the freezer part and that works. Looks great and does its job!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Didi524
5 (9,999)

2016-12-15

New jersey

5 (9,999)
I always had a top freezer refrigerator and wanted to try the French door style with a bottom drawer freezer. Wow!! I love it. I know what is in my fridge and usually open only one door to quickly grab something. It's a pleasure. Also, the double freezer drawer makes it easy to get everyday items stored in the top drawer. I use the bottom drawer for storage.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
itmantpc
5 (9,999)

2016-03-01

Beaverton, OR, USA

5 (9,999)
This fridge is gorgeous. Setup was quick, cooled down very fast after first plugging it in. Lots of features. We've been long time Samsung customers and have always enjoyed their products. Very thoughtful, innovative and stylish. My only complaint is that the left hand door drawers are so thin, I can't think of anything that would fit in them.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
MooseTracker
4 (9,999)

2017-02-08

Colorado, USA

4 (9,999)
Very quiet and very spacious interior design. Functionally, it works great except the temperature reading on the freezer keeps fluctuating from 0 to 27 degrees, when the desired temp is set to zero. Not sure why the temp keeps rising on the freezer even though the door is closed. Also the warning feature on the panel keeps malfunctioning.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Ragtop3622
3 (9,999)

2015-01-21

3 (9,999)
The store had a stainless steel refrigerator and I wanted white. I was told the white was exactly like the stainless steel (that it had the freezer ice maker) as well as the one in fridge area for dispensing. When the white one was delivered it DID not have a freezer ice maker and am now told it does not come with one. Very disappointed.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-08-12

Samsung Care

Hi Ragtop362, Thank you for bringing this to our attention. Our sincere apologies for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products. To better assist you with this issue, please contact the Samsung Customer Service Department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern. Reference Number: 1144792808 Thank you for choosing Samsung. Have a great day! ^Chrystel

smjjm
2 (9,999)

2017-01-24

St. Louis, MO, USA

2 (9,999)
1. The ice maker does not produce enough ice. 2. The internal components frost over and ice gets stuck. Stops producing ice frequently (weekly). 3. When you press for ice water squirts out first. 4. Problems started one year after purchase. 5. Had it serviced and problem continues. 6. Motor for ice maker makes a loud noise.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-13

Customer Care

Hello smjjm, Thank you for reaching out. We appreciate your patience in dealing with the situation that you're having right now with your product. Please know that we value your feedback and we will continuously work on improving the quality of products we offer. I recommend following the steps in these links to help you with this issue. Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/ How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ Ice maker not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Ice bucket is stuck or has block of Ice https://www.samsung.com/us/support/troubleshooting/TSG01001791 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care:1800-7267-864 We look forward to doing business with you again. Have a great day! Reference number: 1144593899 ^^Ross

Bloopfish312
1 (9,999)

2023-12-26

1 (9,999)
Ever since we purchased this fridge it has need repairs. We have had the ice maker fixed ten times, and they usually had to replace it. There is a class action lawsuit due to this defect, and even with a new ice maker it still breaks. It has been one of the worst purchases we have ever made, and I would not recommend it at all.
Publié à l’origine le Samsung US
Réponse de Samsung :
2024-01-02

Samsung Care

Greetings! We empathize with you on your experience with the ice maker of this Samsung refrigerator model. We want to speak with you directly to provide support about the ice maker. To better assist you and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146688304 to help our team pull up your information. Leo

junieb
1 (9,999)

2022-06-17

Portland, ME

1 (9,999)
i have had nothing but problems with this fridge, and no help from samsung. the fan ices up, starts mooing, and then quits. i've had it fixed twice, and it keeps happening. and the ice maker is awful. it has to be defrosted at least once a month, and it's very tedious. i gave up on it. no more samsung appliances for me.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-21

Samsung Care

Hello junieb, Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator's fan ices up, starts mooing, and then quit, and it also has an ice maker issue. We apologize for the inconvenience this has caused you, especially since you fixed the problem twice; however, it keeps happening. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. Here are the links to the troubleshooting steps to try when your Samsung refrigerator is noisy. https://www.samsung.com/us/support/troubleshooting/TSG01001032/ https://www.youtube.com/watch?v=cain2xjBCQE The video link below contains information on what to do when the ice maker on your Samsung refrigerator is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ To maintain the ice maker, refer to the video link below for reference. https://www.youtube.com/watch?v=EsbHtpc1ak4 I've also included a link to our warranty page to learn more about the product's coverage. https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144620989 Thank you, and stay safe! -Angelica

mindraalex
3 (9,999)

2018-12-01

Jacksonville

3 (9,999)
Bought it 11 month ago from Best Buy, the fridge is good overall but the noise started about 6 month of owning. All of the sudden it sounds like someone is pouring cold water on a hot surface but 3 times as loud. It happens 2-3 times a day. Finally I have 1 month left on my warranty so I called to set up a service but apparently they are closed Saturdays. Well see what they say when they come out. Also I hear water dripping inside the fridge which is kind of annoying even my wife said something about that, occasionally the water drips and I checked and looks like its coming from the back. I will mention this to the service tech. Also I don't really like the space inside the fridge, Its just weird nothing fits in there, I guess I will have to take couple shelves off. Also the right door has to be opened first, at least that's what it feels like. I think its too early for the unit to go south I always recommend Samsung TVs to my customers but MAN appliances I will not
Publié à l’origine le Samsung US
Réponse de Samsung :
2019-03-01

Samsung Cares

I definitely understand your concern and value your feedback. Your feedback is very important and is used to ensure improvements are made so that Samsung experience continues for all. Thank you for being an important part of the Samsung family! ^Cat

Mod42
1 (9,999)

2021-07-08

Salt Lake City, UT

1 (9,999)
ice maker design flaw. we paid top dollar and went out on a limb to try the sexy samsung fridge. it has been a great fridge for the most part but with a fatal flaw. the ice maker stopped working 13 months post purchase. it frezzes over and needs defrosting weekly. we turned off the ice maker and buy bagged ice now :(
Publié à l’origine le Samsung US
Réponse de Samsung :
2021-07-08

Samsung Care

I'm sorry you have to resort to turning off your ice maker. I can understand how frustrating that can be. We want all our customers to feel comfortable using their Samsung products to their fullest. We want to make this right in any way we can. If you would like our assistance or have any questions, please contact us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143502070

shkat
1 (9,999)

2019-02-23

Mount Prospect, IL

1 (9,999)
I’ve owned this for about four years. About six months ago the icemaker stopped working. At this point I need to deice the icemaker with a hairdryer to get it to work again. I need to do this every two weeks. There is no fix for this. Read the Samsung community boards before purchasing. It’s a big problem.
Publié à l’origine le Samsung US
Réponse de Samsung :
2019-02-26

Samsung Cares

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139242269. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat

Belle
1 (9,999)

2020-03-05

1 (9,999)
My last fridge was about 18 years old and was still working, but when the ice making broke, I figured it might be time to invest in a new fridge since we can not live without ice in this household. I was so excited when I bought my brand new Samsung fridge about 3 years ago now. Well the excitment did not last. After only two years in, the ice maker stopped working. Sears was closing down and couldn't help me even if I had bought a three year extended warranty, so I called Samsung hoping for some help, but they also said they could not do anything except give me the name of two technicians in my area. Twice I paid a technician to repair my ice maker, but it never lasted more than 3 months. Finally last Fall, Samsung agreed to pay another technician to come fix it saying it was a one shot deal... well now I know why because this fix only lasted three months also. So here I am again without a ice maker and feeling so very disappointed with my whole experience with Samsung!!!
Utile?
Publié à l’origine le RF23HCEDBSG - Réfrigérateur de 22,5 pi³ à portes françaises avec technologie Twin Cooling Plus(RF23HCEDBSG_AA)

Caractéristiques

1 (9,999)

Performances

1 (9,999)

Conception

4 (9,999)

Valeur

1 (9,999)
WAndrew
3 (9,999)

2016-06-14

3 (9,999)
One of the door shelves should have a clear plastic flip cover for things like butter, margarine, and cream cheese that will absorb odors. The deli drawer should actually be two drawers side by side so that you don't have to open both the doors to slide it out - similar to the fruit & vegetable drawers.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-08-24

Samsung Care

Hi WAndrew, It's a pleasure to hear from you. We apologize that your experience with the fridge was less than ideal. We appreciate all concerns that help us understand how to improve our products and services. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this ticket number 1144835965, which will help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

sttng0621
5 (9,999)

2016-04-25

5 (9,999)
I am loving my French Door Cabinet Depth Refrigerator! The cabinet-depth parameter was something we fortunately figured out before our purchase. I have a place for everything and everything in it's place. It looks fabulous, too. We've had it for about two months now and we haven't had any issue.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
ABY001
1 (9,999)

2020-07-04

1 (9,999)
[This review was collected as part of a promotion.] ice make broker down with the second year - noted a lawsuit was filed in 2017 for this very problem so not surprised. now the fan is fried and fridge cooling system has failed - repair person coming monday. meanwhile my parents fridge is still ticking with out fail for the last 30 years!
Publié à l’origine le Samsung US
Réponse de Samsung :
2020-09-24

Samsung Cares

We greatly appreciate your feedback! ^Ty

Campoutfrick
5 (9,999)

2016-02-12

Big River, CA, USA

5 (9,999)
Overall it's a very nice refrigerator....the storage for vegetables, meats are very good. The only one that I don't really care is the one at the bottom:( because its size is the width of the refrigerator so to get to it you need to open both doors...Other than that we really like it !!!!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Hondoski
5 (9,999)

2015-12-19

Chapel hill, nc

5 (9,999)
Of all the counter depth French Door refrigerators we could have picked for our new home, this Samsung gives us all the features we could ask for and more. The only minor issue is the small slots on the door where the ice maker resides, still trying to figure out what to use them for.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
drala
5 (9,999)

2017-09-20

Burbank, CA

5 (9,999)
Just got this installed today - our last fridge went bust a week ago. There's so much more room in this and although the install guy said it needed about 12 hours to reach the desired temp, it only took 4 hours! Can't comment on durability yet but we're happy with everything so far.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
pixy
5 (9,999)

2016-01-23

MN

5 (9,999)
Like the size and look. Especially like the shelves that collapse to allow for larger/taller items. Do not like that the doors do not open wide enough to allow for easy removal of vegetable and fruit bins. Like the deli drawer and extra drawer in freezer. Like the freezer on bottom.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Rainiee
4 (9,999)

2016-05-24

Berwyn, PA, USA

4 (9,999)
I had a Samsung side by side and found the French Door to be bigger, especially the freezer area. I also seem to notice that fingerprints do not seem to show as much on the other refrigerator, both being stainless. I have only owned this one for three weeks, but so far am pleased.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Nettiej
5 (9,999)

2016-03-23

New Port Richey, FL, USA

5 (9,999)
This is my first French door...love it. This model provides ample space and I LOVE the adjusting shelves that allow tall items in 2 different areas. Easy to clean. the ice make is a little loud...but so far this is the only negative I have come across. Beautiful product.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
kushdogs
5 (9,999)

2017-02-28

shetlon, ct

5 (9,999)
Wanted to get big fridge but the cut out in kitchen only afforded a certain measurement. Our previous fridge was side by side 22 cuf, it felt small and we had hard time fitting everything in given the layout. This new fridge utilizes all the space in very useful way. Got
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
marblebender
5 (9,999)

2016-12-16

Portsmouth, VA, USA

5 (9,999)
This was the only counter deep refrigerator we could find in white other than a side by side. The features are great, the refrigerator and freezer compartment tempatures are controlled seperately which gives you a true freezer. It is extremely quite. Good lighting.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Catperson2
5 (9,999)

2016-12-04

Woodridge, IL, USA

5 (9,999)
Only had a week and already really like the style and features ie: lighting, display panel, water filter placement, and its quiet. Still arranging for best usage but so far every thing is very convenient. Also my in-laws just bought one of similar design and size
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
TLBell
3 (9,999)

2016-06-22

Houston, TX, USA

3 (9,999)
The ice maker is very loud, it actually can wake you up when the ice falls. The water and ice dispenser drips and we are constantly picking up ice off the floor. I read these same reviews and thought how bad could it really be? I would not recommend this product.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-06-13

Customer Care

Hello TLBell, Thank you for reaching out. We appreciate your patience in dealing with the situation that you're having right now with your product. Please know that we value your feedback and we will continuously work on improving the quality of products we offer. I recommend following the steps in these links to help you with this issue. Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062/ Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/ How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care:1800-7267-864 We look forward to doing business with you again. Have a great day! Reference number: 1144596803 ^^Ross

Firg I hate
1 (9,999)

2022-03-29

Arlington, TX

1 (9,999)
if you want a frig with the slowest ice maker known to man, this is your frig. it also freezes up all the time and when you hit the defrost function it continues to beep until it is done. 30-40 minutes of beeping and it takes at least 3 times to defrost it.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-03-31

Samsung Care

Greetings! Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have shared below links that will help resolve your concern regarding your ice maker and issues with frost. https://www.samsung.com/us/support/troubleshooting/TSG01109344/ https://www.samsung.com/us/support/troubleshooting/TSG01001791/ https://www.samsung.com/us/support/troubleshooting/TSG01001012/ https://www.samsung.com/us/support/troubleshooting/TSG01001688/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144353135 Leo

cindy59
5 (9,999)

2016-05-01

Upper Peninsula of Michigan, MI, USA

5 (9,999)
I have wanted a French door refrigerator for a long time, and after much online research - reading reviews of various ones in my budget and checking out the stores in my area, I decided on this one. Only had it for a couple of weeks but I just love it! It is very QUIET. (I was worried after reading some reviews since I have an open kitchen/living area.) Love all the adjustable shelves and the organization of the frig and freezer. Everything is within easy reach and no more forgetting about foods shoved to the back. You can see everything in the frig with just a look. No more bending down to get into the frig either. The freezer is very organized with the easy open door and pull out drawer above the bin. I didn't like the freezers with the wire baskets--I would be cleaning the floor more often than I like. Stainless steel is beautiful, just bought some stainless cleaner wipes for easy polishing! No cons so far, except I think all brands of french door refrigerators are a overpriced. Exceeded my initial expectations!
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
HatingSamsungToo
1 (9,999)

2018-07-20

Orange County

1 (9,999)
I bought this two years ago and right after the warranty ran out the ice maker practically became worthless unless you want to defrost your refrigerator area every couple months. Also now there's a loud clicking noise that comes from the freezer section.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-04-20

Samsung Care

Hi there, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator having loud clicking noise and for the ice maker issues. We will surely notate this feedback for better products and options in the future. I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ The ice maker is not making any ice: https://www.samsung.com/us/support/troubleshooting/TSG01001014/ Block of ice in the freezer ice bucket: https://www.samsung.com/us/support/troubleshooting/TSG01001791/ Ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/ Understand the noises coming from your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144424091 Thank you for choosing Samsung. Have a great day. -Trisha-

Karst
2 (9,999)

2019-03-14

New york

2 (9,999)
I am very happy with the refrigerator but the icemaker is horrible. It never made very much ice. We would use ice and then have to wait a while until there was more. Now it freezes up constantly and the drawer gets stuck frozen shut. Don't recommend.
Publié à l’origine le Samsung US
Réponse de Samsung :
2019-03-18

Samsung Cares

Karst, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing these links with information that addresses your concerns: 1. Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA 2. Ice Bucket Is Stuck or Has a Block of Ice: http://bit.ly/2RDlMcA 3. Ice Maker is Not Working: http://bit.ly/2PzFPH7 Thank you for being a part of the Samsung family! ^Cat

YoJDawg
1 (9,999)

2018-08-14

Bellingham, WA

1 (9,999)
This fridge was barely a year old once it started taking a dumb on everything. Ice builds up every year and have to tear apart every month to defrost. Doesn't cool, Samsung doesn't help. Seems like common issues but Samsung hasn't issued a fix yet.
Publié à l’origine le Samsung US
Réponse de Samsung :
2018-08-16

Samsung Care

Hi there! Let me help you have a better experience with your fridge. To prevent Ice from building up, follow the steps on this link: https://bit.ly/2gr7s7Q. Also, you can improve the cooling performance by clicking on this link: https://bit.ly/2wd7DJs. If you don't notice any changes, please get in contact with us through our social media channels: Facebook Messenger: http://m.me/samsungsupport Twitter: https://twitter.com/messages/compose?recipient_id=18768513 ^Rafael

Gerty
4 (9,999)

2016-12-22

Amherst, NY

4 (9,999)
I am still trying to configure my space. I am sure in the end I will find this is my best refrigerator yet. I am loving all the features. Though I had to have a counter depth refrigerator which cuts interior space, I will get used to this feature.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
hhzach
5 (9,999)

2016-05-10

Los Angeles, CA, USA

5 (9,999)
Really nice looking refrigerator, so far I like it a lot. Would be nice if the long drawer at the bottom of the fridge was also divided so you don't have to open both doors to open the drawer. Other than that we are happy with the purchase.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
dc85
1 (9,999)

2020-10-10

1 (9,999)
this refrigerator is a disaster. i'm warning you to steer clear of this unit. the ice maker is junk and will be a continuous issue for you. mine has been replaced three times and still doesn't work. do yourself a favor and do not buy this!
Publié à l’origine le Samsung US
Réponse de Samsung :
2020-10-12

Samsung Care

Anyone would be disappointed if they had to endure this. Thank you for sharing your experience with us. Unfortunately, we weren't able to meet your expectation, but we are hoping we can change that in the future. ^Pat

AlfredoM
5 (9,999)

2016-01-03

Los Angeles

5 (9,999)
Once you get familiarized with the refrigerator is really easy to use it. In the beginning I had a bit of trouble understanding how the controls bottons work. Once I figured it out it was really easy. Excellent performance and nice design.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
LuvGodluvothers2
5 (9,999)

2016-06-24

Los Angeles, CA, USA

5 (9,999)
Our refrigerator is a counter depth; however, we have more space than our old side by side. The french doors really open up the ability to put larger items inside. The electronic panel is an ease to use and so far it is working out great.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Donerightray
5 (9,999)

2016-09-27

Stormville, NY 12582, USA

5 (9,999)
nice design from the packaging right to the ACTUAL fully installed use. Leveler legs could be better design the initial turning to adjust is too hard. I'd suggest a more rugged metal leg that can be turned with a simple open end wrench
Publié à l’origine le Samsung US
hmfnotgonna
4 (9,999)

2016-07-01

4 (9,999)
Love all of the features. Thank you Samsung for being the only manufacturer that offers a high end refrigerator in white! The only thing I thought would be better is the door closure system. It doesn't seem to create a very tight seal.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Stephen
1 (9,999)

2021-09-10

Alexandria, VA

1 (9,999)
piece of junk. i have the temperature set on 33 degrees and the coldest it will get is about 45. the ice maker freezes up every other month and i have to take it apart and blow it with a hair drier. avoid samsung refrigerators!!
Publié à l’origine le Samsung US
Réponse de Samsung :
2021-09-13

Samsung Care

I understand your concern and we would be more than happy to assist you. If you would like to continue to troubleshoot the unit, you can do so by using this link: https://bit.ly/3iyUIKl. If you would like to contact us, please do so by using one of the methods below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143696093

EdLV
4 (9,999)

2016-08-25

4 (9,999)
The design and use of spaces is very good. I exchanged my old fridge because was small and was always on, but so far, this one is also always on and the daily power usage didn't change (analyzing the graphs the the power company).
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Aryliz86
1 (9,999)

2018-07-30

Las Vegas

1 (9,999)
Do not buy this refrigerator, pretty much same problem as everyone that has a bad experience with it. Stops cooling and it’s less than 3 years old. So frustrating, I gave up on it and I’m about to buy another one, NOT Samsung!!
Publié à l’origine le Samsung US
Réponse de Samsung :
2018-08-28

Samsung Care

Hello Aryliz86. I'm sorry to see how disappointed you are and we would like to help you with that. To have a better experience with your fridge, please get in contact with us through our social media platform: Facebook Messenger: http://m.me/samsungsupport Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Or give us a call toll-free at 1-800-Samsung. ^Gaby

Stabler
1 (9,999)

2017-10-28

Edmonton, AB

1 (9,999)
Don't waste your money on this garbage. The icemaker will give you nothing but grief, once that starts to go then the fridge will start freezing your food. It looks pretty, good features, TERRIBLE design and TERRIBLE quality.
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-04-28

Samsung Care

Hello Stabler, Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's fridge starts freezing your food once the icemaker starts. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. Attached are the links containing the troubleshooting steps you can try when items freeze in the fridge compartment or when frost forms in your freezer or refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001030/ https://www.samsung.com/us/support/troubleshooting/TSG01109344/ I've also included a link to our warranty page to learn more about the product's warranty coverage. https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144451762 -Angelica

Former Samsung fan
1 (9,999)

2018-09-23

Indianapolis, IN

1 (9,999)
Ice maker clogs up and stops working. Water dispenser freezes up as well as food in the frig. My beverages were frozen solid. Repair technician recommended defrosting it. Still same problems. High priced piece of junk!
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-04-06

Samsung Care

Hello, Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator clogs, then stops working, and freeze issues in the fridge. We apologize for the inconvenience this had caused you, especially when you already defrosted it but still the same problem. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. Attached is a link to the troubleshooting guide you can try for ice maker issues. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ The links below contain information on what to do when frost forms in the freezer or refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket https://www.samsung.com/us/support/troubleshooting/TSG01001030/ For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144375321 -Angelica

KDKK
5 (9,999)

2016-11-29

Chester, VA, USA

5 (9,999)
The refrigerator is very roomy inside. I love the fact you can list a shelf to accommodate for tall items. It has a very large tray for deli meats. The water and ice dispenser is great. I can either have cube or crush ice.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Erick114
5 (9,999)

2016-07-09

New Jersey, USA

5 (9,999)
So far, I have enjoyed this fridge. I believe the feature set is on par with the price and have had no issues so far. The front display is simple, which is refreshing as other models have confused my guests before.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
Anonymous
1 (9,999)

2019-01-14

Belmont, CA

1 (9,999)
Our fridge is 4yo. Recently ice unit went out, I searched internet and looks like it is common problem. Last week it is started to freeze food in fridge... To much for 4 years old refrigerator, poor reliability.
Publié à l’origine le Samsung US
Réponse de Samsung :
2019-01-21

Samsung Cares

I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat

icyhotahs
4 (9,999)

2017-05-14

Sacramento, CA, USA

4 (9,999)
We were looking for counter-depth refrigerators and landed with this model. All 4 stars are based on the fact it ran a little pricey, and accessories were required to operate the machine that were not included.
J’ai recommandé ce produit.
Publié à l’origine le Samsung US
ADH22
1 (9,999)

2023-03-01

1 (9,999)
The worst! Ice machine broken, leaks water, does not make any ice! Continually have to defrost the ice machine to get a day's worth of ice and then breaks again. We'll never buy a samsung appliance .
Publié à l’origine le Samsung US
Réponse de Samsung :
2023-03-02

SEA Care

A flawlessly performing refrigerator is one of the vital home appliances, ADH22. We're here to help! A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. I have provided the links below to troubleshoot the ice maker. Samsung ice maker is not making any ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Depending on where the leak is coming from, we will show you what steps to take to find the cause and avoid it from happening again. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ How to prevent and stop water leaks from your refrigerator?: https://www.youtube.com/watch?v=uU6XADBosVo You may also check page 42 of the user manual for other solutions when the ice maker is not producing ice. https://downloadcenter.samsung.com/content/UM/201904/20190418145233589/DA68-02954A-10-190308.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you! -Angelica

Ron B
1 (9,999)

2019-06-03

Buena Park

1 (9,999)
my insurance refused to fix the ice maker. fridge is also freezing everything. a samsung design flaw that the ice maker should not be inside the fridge portion. there is an ongoing class action suit.
Publié à l’origine le Samsung US
RK_1
1 (9,999)

2019-05-30

CT

1 (9,999)
door ice dispenser/maker froze repeatedly starting @ 18 mos. hundred$ repair. tech says such calls are common. condensate drain freezes, water collects at bottom of fridge and freezes/leaks to floor.
Publié à l’origine le Samsung US
Réponse de Samsung :
2019-06-04

Samsung Cares

I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139856896. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat TMS Ticket #: 6387

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