
Ice bucket is stuck or has a block of ice

If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. If you've never removed your ice bucket before, don't fret: most have a trick to them, like a special angle to pull at, that makes it a lot easier. Some models also have a button or lever to release the ice bucket as well.
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