Can I claim for warranty if my Samsung notebook is physically damaged?

Last Update Date : Apr 23. 2018

b 

 

Physical damage is not covered under warranty.

 

Physical damage includes but is not limited to:

 

Liquid spills, cracks and scratches to the screen, bezel and accessories. If your notebook has physical damage we will be happy to repair or fix it but the repair will be handled as out of warranty repair and you will be charged for parts and labour.

 

We recommend that you get an estimate of the cost before you proceed.

 

If the product is found to be defective as a result of manufacturing defects in materials and workmanship during the Limited Warranty Period, Samsung will at its sole option, repair or replace the product at no charge with new or reconditioned parts or a functionally equivalent product.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Live Chat support with a Samsung product expert.
Operation Hour: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us