[Windows 10] What to do if the Camera app is not working on PC (Hong-Kong version)

Last Update date : Nov 24. 2020

If the Camera app is not working correctly, you can solve the problem using the methods below.

 

[Method 1] Solving problems with Microsoft apps

1. [Microsoft Store App] Updating the app

If you have a problem with an app from the Microsoft Store, you may be able to solve the problem by updating the app on the Microsoft Store.

1 Click the [Start] button on the taskbar, then find and open the [Microsoft Store].
windows 10 Microsoft Store update app
2 Click the [three dots] at the upper right of the Store, then open [Downloads and updates].
windows 10 Store Downloads and updates
3 Click [Get updates] to get the update(s).
Automatic installation begins.
windows 10 app Get updates
2. [Microsoft Store App] Deleting and reinstalling an app

If you have a problem with an app from the Microsoft Store, you may be able to solve the problem by deleting and then reinstalling the app.

1 Click the [Start] button on the taskbar, then find unused apps and right-click to [delete] them.
Start taskbar unused apps delete
2 Click [Uninstall] to remove the apps.
windows 10 Uninstall remove apps
3 Click the [Start] button on the taskbar, then find and open the [Microsoft Store].
Start taskbar Microsoft Store
4 Click the [three dots] at the upper right of the Store, then open [My Library].
windows 10 apps Store My Library
5 Find the app you want to reinstall and click [Install] to install it.
samsung notebook app reinstall Install
3. [Microsoft Store App] Restoring and resetting apps

If you have a problem with an app from the Microsoft Store, you may be able to solve the problem by restoring or resetting the app.

1 Click the [Start] button on the taskbar, and then click [Settings].
samsung pc Start taskbar Settings
2 Click [Apps].
windows 10 Samsung notebook apps
3 In [Apps & features], find the app that isn't working and then go to [Advanced options].
samsung pc Apps & features Advanced options
4 Under App reset, click [Repair].
※ This option may not be available for some apps, and if the problem continues to occur even after restoring the app, click [Reset].
samsung desk top repair apps

[Method 2]

Keeping Windows updated to the latest version
1 On the taskbar, click the Start button and then open [Settings].
2 Click [Update & security].
samsung notebook update security
3 In [Windows Update], click [Check for updates] to see what updates are available and then update.
samsung pc Windows Update, windows 10 Check for updates, samsung netbook updates available

[Method 3]

Setting the Camera app's access permissions
1 Click the Start button on the taskbar, and then click [Settings].
samsung pc setting camera access permission
2 Click [Privacy].
samsung netbook setting Privacy
3 In the [Camera] tab, turn [Allow apps to access your camera] [On].
turn on Allow apps to access your camera

Features are subject to change without prior notification.
Images are for reference only
Windows is either registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. All other products and services mentioned may belong to their respective trademark owners.
Feature and experience may vary by device and region.
The above product description is only applicable to the Windows 10 on Samsung computers in year 2018.
The above product description was updated in September 2018 and for reference only.

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