How do I use the Samsung email app?

Email app icon

Your Samsung Galaxy device comes with an email app which you can use to access emails from different email clients such as Gmail, Outlook, Yahoo and others. You can add multiple emails to the app, and customise the settings for each according to your needs.

PLEASE NOTE: This article refers to the Samsung email app that is provided with your device. Gmail, Outlook and Yahoo, amongst others, all have their own apps that you can use for your email.

 

Get support for:

the Android Gmail app

the Android Outlook app

the Android Yahoo app

Connecting an email account

To begin using the email app you need to add an email address. The Samsung email app makes it easy to connect to various email accounts including Gmail, Hotmail and Yahoo. 

Adding an email addressClick to Expand
1 Open the Email app
Adding an email address
2 Choose the type of email account you wish to add (Gmail, Hotmail, Outlook etc)
Adding an email address
3 Enter your account information to login

Please note: this step will differ depending on the type of email you have. The app will connect to your email client and you will be asked to enter your email address, password, and to approve of the email privacy policy. You will also need to authorise access to the settings it needs to function correctly

Adding an email address
Adding another email addressClick to Expand

The email app allows you to connect multiple email addresses so you can easily access all your emails in one place. To add another email address, start by opening up the app again.

1 Tap the menu icon. This will appear as three lines in the top left corner
Adding another email address
2 Tap the settings cog
Adding another email address
3 This will show you a list of the emails you currently have connected. Tap Add account
Adding another email address
4 This will take you to the Set up Email screen you used when you first added an email address. Choose your type of email account and login in with your email address and password

From here you can add another email account by following the steps again

Syncing email

By adjusting the sync settings the email app can be set to automatically download emails to your device. You can use sync settings to control how often your emails sync, to select which folders will sync and to set a limit on the size of emails that will be downloaded.

Turning email syncing on and offClick to Expand
1 Open the Email app
Turning on and off email syncing
2 Tap the menu icon. This will appear as three lines in the top left corner
Turning email syncing on and off
3 Tap the settings cog
Turning on and off email syncing
4 Choose the account that you want to sync
Turning on and off email syncing
5 If you want your emails to sync, tap the Sync account switch. It will have an orange colour when turned on
Turning on and off email syncing
6 When you have finished changing your sync settings, tap the < icon in the top left to return to your email inbox
Sync settings
7 Your inbox will display when it was Last synced in the upper right corner
Turning email syncing on and off
Sync settingsClick to Expand

If email syncing has been turned on for your account there are several settings that you can adjust.

  • Email sync schedule controls how often your emails will sync
  • Email folders to sync lets you choose which folders you want to sync
  • Email sync period controls which emails will sync by the date they were recieved
  • Limit retrieval size filters the emails that will sync by storage size
  • Limit retrieval size while roaming lets you control the size of emails that will sync while usng mobile data overseas  
Sync settings

Composing and sending emails

The Email app lets you write and send emails from your existing email accounts. You can also attach files from your device to send.

 

Find out more about downloading attached files.

Composing emailsClick to Expand
1 Open the Email app
Composing emails
2 Tap the compose icon in the bottom right corner
Composing emails
3 In the To field, type the email address of the person you want to send an email to

If you are writing to an existing contact the address should autocomplete. You can also tap the contact icon
Composing emails
4 Give your email a subject in the subject field. This is a good way of letting the recipient know what your email is about
Composing emails
5 Type out your message in the message box
Composing emails
6 When you are happy with the contents of your email tap the send icon. It will look like a paper airplane in the top right corner

Please note: you cannot recall or edit an email once it's been sent. Make sure you are totally happy with your email before you tap send

Composing emails
Adding attachmentsClick to Expand

You can use the email app to send files from your device as email attachments. Start by composing an email.

1 Tap the paperclip icon
Adding attachments
2 Choose the app where the files you want to send are stored
Adding attachments
3 Select the files that you wish to send

Please note: the Email app supports attachments up to 24.7 MB in size. If you wish to send files that total greater than 24.7 MB you will have to use a different app or send them over multiple emails

Adding attachments
4 Your files will appear in the body of your email
Adding attachments
5 When you are happy with the contents of your email tap the send icon
Adding attachments

Email notifications

Email notifications let you know when you've recieved an email or something has changed in the app. There are various options you can set to personalise your email notifications or disable them entirely.

Turning email notifications on and offClick to Expand
1 Open the Email app
Turning email notifications on and off
2 Tap the menu icon. This will appear as three lines in the top left corner
Turning email notifications on and off
3 Tap the settings cog
Turning email notifications on and off
4 Tap Notifications
Turning email notifications on and off
5 Notifications for the email app will be enabled by default. If you don't want any notifications to appear for the Email app, tap the Show notifications switch.

It will display that 'Notifications from this app are blocked'
Turning notifications on and off
App icon badgesClick to Expand

App icon badges are the numbers that appear over an app when it has a new notification.

 

These will appear by default. If you don't want them to appear open the notification settings and tap the App icon badges switch. It will move to the left hand side and turn black and white when switched off.

App icon badges
Notifications for individual accountsClick to Expand

If you have allowed notifications there are several settings you can adjust for individual accounts. This means that you can have setup different notifications for each of your accounts. To start, open the notification settings.

1 The account you are changing the settings for is shown at the top
Controlling notifications for individual accounts
2 If you don't want to receive notifications from this account tap the Show notifications switch

It will slide to the left and turn grey when turned off
Controlling notifications for individual accounts
3 For further control over notifications for an individual account tap New emails
Notifications for individual accounts

These settings allow you to change the type of notification you will recieve for each of your email accounts

 

  • Notification style lets you change whether a sound and pop up will appear
  • Sound lets you change the notification sound 
  • Vibrate lets you turn on or off vibration notifications
  • Blink light lets you change whether a light will blink when you get a notification
  • App icon badges lets you change if icon badges will show for this account
  • Lock screen lets you decide if emails from this account will appear on the lock screen
  • Ignore Do not disturb lets you allow notifications for this email account even when your phone is on do not disturb mode
General notificationsClick to Expand

General notifications allow you to change the notification settings for emails from all your connected accounts. You can change the settings for emails that are Snoozed, from VIPs and relating to Privacy and security.

Tap the type of email you want to change the settings for

General notifications

These settings allow you to change the type of notification you will recieve for important emails 

 

  • Notification style lets you change whether a sound and pop up will appear
  • Sound lets you change the notification sound 
  • Vibrate lets you turn on or off vibration notifications
  • Blink light lets you change whether a light will blink when you get a notification
  • App icon badges lets you change if icon badges will show for this account
  • Lock screen lets you decide if emails from this account will appear on the lock screen
  • Ignore Do not disturb lets you allow notifications for this email account even when your phone is on do not disturb mode

Manual setup and configuration settings

If you're having trouble adding an email address or use an email client that's not recognised by the Email app you can set them up manually instead. Manual setup also allows you to adjust the configuration settings for your account.

Manual setupClick to Expand
1 Open the Email app
Manual setup
2 Tap the menu icon
Manual setup
3 Tap the settings cog
Manual setup
4 Tap Add account
Manual setup
5 Tap Other

Please note: to manually configure the setup of your email you will need to choose Other even if your emai client is listed

Manual setup
6 Enter your email address and password then choose Manual setup
Manual setup
7 Choose the account type that is best for you. If you are checking your emails on multiple devices it is recommended to choose IMAP account
Manual setup
8 Enter your Incoming server and Outgoing server details. If you are using an email client that is recognised by the Samsung email app these sections should have autocompleted
Manual setup
9 Tap Sign in to finish setting up your email
Manual setup
Manually updating the email account settingsClick to Expand

If you need to access the configuration settings for your account after it has been set up, you can do so through the email settings.

1 Choose the account you want to edit the settings for
Manually updating the account settings
2 Scroll down to the bottom and tap Server settings
Manually updating the email account settings

Managing Spam emails and addresses

You can mark emails and senders as spam if you don't trust them or would prefer not to recieve similar emails in the future. Marking an email as spam makes all emails from that address appear in the spam folder rather than your inbox.

Marking a message as spamClick to Expand
1 Open the spam message
Marking a message as spam
2 Tap the options icon. It will appear as three dots in the top right corner
Marking a message a spam
3 Tap Mark as spam
Marking a message as spam
4 If you want to mark an email as spam before it has been opened then hold your finger on the unopened email to select it
marking as spam
5 Tap the options icon
marking as spam
6 Tap Mark as spam
Marking as spam
7 Once the email has been marked as spam it will be automatically moved to your Spam folder

The address that the email came from will also be added to your spam addresses. This means that all emails from this sender will be marked as spam in the future
Marking a message as spam
Removing spam markersClick to Expand

If you've accidently marked a message as spam, you can fix this by removing the spam marker from the email. To start, find the email in the spam folder and open it.

1 Tap the options icon in the top right corner
Removing spam markers
2 Tap Remove from Spam
Removing spam markers
Managing spam addressesClick to Expand

When you mark a message as spam the email app will automatically add the sender to your spam addresses. This will make every new message from that sender move to your spam folder. You can find your spam addresses in your email settings.

1 Tap the menu icon
Managing spam addresses
2 Tap the settings cog
Managing spam addresses
3 Tap Spam addresses
Managing spam addresses
4 This is where all the email addresses you've marked as spam are displayed

To remove an address from this list tap the options icon
Managing spam addresses
5 Tap Remove
Managing spam addresses
6 Select the email addresses you no longer wish to mark as spam and tap Remove in the top right corner
Managing spam addresses

Creating and managing folders

Folders allow you to organise your email inbox. Some folders such as Inbox, Unread and Spam will be in your email app by default but you can also create your own.

Creating a new folderClick to Expand
1 Open the Email app
Creating a new folder
2 Tap the menu icon
Creating a new folder
3 Tap All folders

This will display all your existing folders
Creating a new folder
4 Scroll to the bottom of the menu and tap Create folder
Creating a new folder
5 Choose a location for your new folder. To place the new folder into your list of folders tap Root

If you want to place a new folder within an existing folder, tap the folder you want to place it in

The folders that you create will be placed in alphabetical order. This cannot be changed. You can change the order of the default folders through the Manage folders setting.

Creating a new folder
Changing the order of foldersClick to Expand

The folders that you create are ordered alphabetically. This cannot be changed. You are able to change the order of the default folder such as Spam, Sent and Drafts through the manage folders setting.

1 Tap the Menu icon
Changing the order of your folders
2 Tap the settings cog
Changing the order of the folders
3 Tap Manage folders
Changing the order of the folders
4 To stop a folder appearing in the email app tap the checkmark next to it
Changing the order of the folders
5 To rearrange the order your folders appear in, tap and hold the arrows next to the folder you want to move

The name of the folder will turn grey. It can now be moved up and down the folder list

Please note: Inbox will always be the first folder in the list. You cannot move another folder to appear before the Inbox

Changing the order of the folders
Deleting a folderClick to Expand
1 Tap the menu icon
Deleting a folder
2 Hold down your finger on the folder your want to delete until a popup menu appears
Deleting folders
3 Tap Delete to remove the folder
Deleting a folder

Searching emails

The search function in your Email app allows you to quickly find specific emails. You can search through all your emails, emails sent to or from a particular address, or by the email subject.

Using the search functionClick to Expand
1 To search through your emails open the Email app
Using the search function
2 Tap the search icon. It will appear as a magnifying glass in the upper right corner
Using the search function
3 The search function will be set to All by default. This will search through the content of all your emails. To start, type a word or phrase into the search bar
Using the search function
4 The email app will find every email that contains the word or phrase that you searched for and display them.
Using the search function
5 To search for emails you've sent or received from a specific contact tap From or To

This changes the search function to only search for email addresses and contact names that contain your search term, rather than all the contents of your emails
Using the search function
6 To search for emails on a specific topic tap Subject

This changes the search function to only search through the subject line of your emails
Using the search function
7 Once you've found the email you're looking for, tap on it to open it
Using the search function

Downloading attachments

You can use the email app to send and download almost any file that you have saved on your phone. Easily share your favourite pictures and videos with your loved ones or send yourself that important document you need to work on at home.

 

Find out more about sending attachments.

Download attachments manuallyClick to Expand
1 Find and open an email that has an attachment. Emails with attachment will have a paperclip icon next to them
Open an email that has an attachment
2 The attachment will appear at the top of the email. Tap on the attachment or tap Save to download it
Tap on the attachment to download it
3 Once your attachment has finished downloading you will be prompted to open it with a suggested app. If you would like to open the attachment, tap on your preferred app
Tap on your preferred app to open the attachment

Once the attachment has been downloaded it can be found at any time in the Files app. Find out more about using the Files app.

Downloading attachments automaticallyClick to Expand
1 Tap the menu icon. It will appear as three lines in the top left of the screen
Tap the menu icon
2 Tap the settings cog
Tap the Settings cog
3 Tap the account you want to to edit the settings for
Tap the account you want to adjust the settings for
4 Tap Auto download attachments
Tap Auto download attachments

Any attachments you recieve will now be downloaded when your device is connected to a Wi-Fi network. You cannot set your device to automatically download attachments over a mobile network connection to prevent you from running out of data accidentally.

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

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