What is Wifi calling & how to turn it on using my Galaxy phone

How to activate Wi-Fi calling on a Galaxy smartphone

Wi-Fi Calling lets you make and receive calls and send messages over a Wi-Fi connection when your mobile network signal isn't available. For this feature to work, your phone must be connected to a Wi-Fi network, have an active SIM card inserted, and Wi-Fi calling must be enabled by your network provider.

Please note: Wi-Fi Calling may not be available depending on your network and device

Activate Wi-Fi Calling

There are two ways to activate Wi-Fi Calling, through the Quick settings panel or through the Phone app.

Please note: If you can't see the menu options below on your phone, please contact your network provider to check that Wi-Fi Calling is available on your network and activated for your device.

Through the Quick settings panel:

1 Swipe down twice from the top of the screen to reveal the Quick settings panel
2 Tap the Wi-Fi Calling icon to activate Wi-Fi calling
Wi-Fi Calling icon is activated in the Quick settings panel

Through the Phone app:

1 Open the Phone app
Phone app
2 Tap the More options icon. It will appear as three dots
The more options icon is located at the upper right side of the Phone app
3 Tap Settings
Settings is selected in the Phone app
4 Tap the switch to activate Wi-Fi Calling

Please note: If you can't see the Wi-Fi calling options above on your phone, please contact your network provider to check that Wi-Fi Calling is available on your network and activated for your device.

Wi-Fi Calling feature is activated on a Galaxy smartphone
5 If a pop-up box appears asking you to enter your emergency contact information, review and enter the information requested, then tap Save

Please note: you can update your emergency information later by navigating to Wi-Fi Calling, and then tapping Emergency Location Information or Update Current Emergency Address.

6 To deactivate Wi-Fi calling, tap the switch again

Wi-Fi Calling settings
1 Open the Phone app
2 Tap the more options icon. It will appear as three dots
3 Tap Settings
4 Tap Wi-Fi Calling, then choose your preferences:

  • Mobile network preferred: Your mobile network will be used for calls. If your network is unavailable, Wi-Fi will be used.
  • Wi-Fi preferred: Your phone's Wi-Fi network will be used for calls. If Wi-Fi is unavailable, the mobile network will be used.

Troubleshooting
1 Make sure that your device is connected to a Wi-Fi network. A strong network connection is necessary to use this feature. Swipe down from the top of the screen to reveal the Quick settings panel. Check that the Wi-Fi icon is activated.
2 Check that your network supports Wi-Fi Calling for your device and that Wi-Fi Calling is activated on your account.

If these steps do not resolve the issue, please contact your network provider for further assistance.

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

 

Thank you for your feedback!