Galaxy Buds3 Pro
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Features
Image simulated. Available colours of Galaxy Buds3 Pro may vary by country or carrier. Galaxy Buds3 Pro supports Galaxy AI features such as interpreter and Live Translate when paired with compatible Samsung Galaxy devices. Availability of Galaxy AI features may vary by device model. See samsung.com for details.
Galaxy AIis here
Galaxy AI is here for your all-new Galaxy Buds3 Pro
Redefine your listening experience. Hear each note in crystal-clear clarity, with 24-bit CODEC. Minimize distortion with our first-ever, dual amp on Galaxy Buds. Capture a high range of intricate details with enhanced 2-way speaker — featuring a planar tweeter, a first on Galaxy Buds. Take your listening experience to the next level with Galaxy AI-boosted Noise Control and real-time interpretation. See your Buds in a new light. , ,
Ergonomically designed for supreme sound
Experience our all-new design engineered for optimal sound. Our re-imagined Galaxy Buds3 Pro feature small, angled heads for a comfortable fit and to streamline your audio experience while accented Blade Lights let you to express yourself. Highlighting the blade design is a sleek case with a transparent cover and delicate curved shape, equipped with USB-C and wireless charging capabilities. , , ,
A pair of silver Galaxy Buds3 Pro appear in a closed case which opens up. Once open, the earbuds slide up with the Blade Lights on and hover over the open case.
Flawless control at your fingertips
Leave your phone in your pocket and conveniently control your earbuds by using simple gestures. Even with a swift swipe, rest assured your Galaxy Buds3 Pro stay securely in your ears.
to adjust the volume.
or pinch and hold to launch
your favorite app.
A finger swipes across the blade of a single, Galaxy Buds3 Pro earbud.
Clear-cut sound in each note
Immerse yourself in the elaborate details — from the deep rumble of the bass to the clear, crisp highs of the trebles — with enhanced 2-way speaker. Hear the vibrato of instruments with minimal distortion through our first-ever dual amp.
- Wind Shield
- Blade Lights
- Swipe
- Pinch Control
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Dual Amplifier
Powered by our first-ever, independently controlled woofer and tweeter, Galaxy Buds3 Pro diminishes interference between speakers — allowing you to experience a broader spectrum of sound and balance across various frequencies. ,
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Enhanced 2-Way Speaker
Discover an orchestra of sound — the full-bodied bass of the cello from the woofer to the subtle tremble of strings through a planar tweeter — coming together in harmony to evoke waves of emotion and unveil the minute details that would've gone unnoticed. ,
Stunning,
studio-like sound
Retain ultra high quality audio from the recording studio to your Galaxy Buds3 Pro. The Samsung Seamless Codec compresses and encodes up to 24bit/96kHz audio. Then, decodes on the Galaxy Buds3 Pro, maintaining the 24bit/96kHz, high-fidelity sound so you can hear the intricate details, just as it was intended. ,
Seamless Codec
Galaxy AI adjusts sound to your fit
Delve into your personal soundscape with Galaxy AI-assisted Adaptive EQ/Adaptive ANC. Based on individual ear shape and wearing habits, our AI-boosted algorithm analyzes sound detected through the inner and outer mics in real-time. Then, Galaxy AI optimizes your listening experience by adjusting the sound to conform to your fit with pinpoint precision. ,
Adaptive Noise Control. Tune into what matters
Keep your Galaxy Buds3 Pro on and continue to engage with the world around you. Using Galaxy AI, Galaxy Buds3 Pro identifies and prevents unnecessary noise intuitively. Then, it optimizes your audio experience by re-adjusting the balance between ANC and Ambient mode to correspond to your surroundings. So you can listen to your favorite tunes, uninterrupted. , , ,
A Galaxy Buds3 Pro earbud in silver is on the middle of the page with large particles moving in a spiral formation toward the earbud. It continues to appear on the right of the earbud sans particles. The particles and spiral vanish, showing the single Galaxy Buds3 Pro earbud with 2 images on each side.
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Noise With Adaptive Noise Control, eliminate unwanted external noise - such as traffic, and enjoy the right mix of ANC and Ambient sound, allowing you to focus on hearing what you want to hear.
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Conversation Carry on a conversation and Voice Detect will switch the ANC and Ambient sound on/off accordingly — so you can hear loud and clear without needing to take off your Galaxy Buds3 Pro.
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Alarm/Siren Listen to your playlist in peace with Siren Detect. Galaxy Buds3 Pro blocks off unnecessary external noise, except for alarms and sirens, to warn you to steer clear of harm’s way.
Break language barriers at the blink of an AI
With Galaxy AI, understand the world like never before. See the translation on your Samsung Galaxy smartphone, and simultaneously hear your conversation interpreted in real-time through your Galaxy Buds3 Pro. Discover what it means to be truly free of language barriers. , , , , , ,
Hola. todos La lección de hoy será sobre la inflación.
Hello. everyone Today’s lesson will be about inflation.
To access conversation mode, place the phone mic toward the speaker, short press your Galaxy Buds3 Pro and listen to your conversation translated in real-time.
Once the app is open, the Interpreter feature will start up with the mode last used.
PC Auto Switch
keeps the synergy going
PC Auto Switch on Galaxy Buds3 Pro detects audio activity and transfers the connection to your favorite Samsung Galaxy devices, so you can work and play seamlessly. ,
From left to right is a Samsung Galaxy Book laptop, Galaxy Buds3 Pro and Z Fold6. A call from the Z Fold6 appears on the Samsung Galaxy Book laptop. After answering the call on Z Fold6, PC Auto Switch changes the Galaxy Buds3 Pro audio output from the laptop to the smartphone.
Your personalized sound sanctuary
Mindfulness comes with daily practice. At the press of a button, teleport to a worry-free world of your own with Samsung Health powered by Calm. Alleviate stress with peaceful melodies from nature, improve your focus with white noise or relax with ASMR-related for a happier, healthier you. , ,
Z Fold6 is open with a Galaxy Buds3 Pro earbud on the right and Samsung Health and Calm application icons on the bottom. In the back is an image of an office which changes to 5 images of nature once the Mindfulness application is open. From left to right are trees, a river, raindrops falling, palm trees and a bonfire.
(24 bit/96kHz)
(24 bit/96kHz)
(24 bit/96kHz)
(ANC Off)
Up to 6.0/26hr
(ANC On)
(ANC Off)
Up to 5.0/24hr
(ANC On)
(ANC Off)
Up to 6.0/21hr
(ANC On)
- Images simulated for illustrative purposes
- Interpreter requires Samsung Account login. Certain languages may require language pack download. Service availability may vary by language.
Accuracy of results is not guaranteed. Availability and supported features may vary by country, region or carrier. Availability of supported languages may vary. - Audio interpretation is only available when wearing Buds and connected to a Samsung Galaxy smartphone. Interpreter feature is not directly provided by Buds themselves.
If Buds are unavailable, the interpreted content is provided on the screen of your Samsung Galaxy smartphone. - Blade Lights only available on Samsung Galaxy Buds3 Pro.
- Specific Blade Light modes can be configured under Settings.
- Ultra high quality audio up to 24bit/96kHz’ is available on Galaxy S24 series, S23 series, Z Fold6, Z Flip6, Z Fold5, Z Flip5 and Tab S9 series with One UI 6.1.1 or above.
Additional devices may be supported in the future. - Adaptive Noise Control is off, Voice Detect is off and Siren Detect is off by default, and can be configured in the Galaxy Wearable app.
- The Adaptive Noise Control, Voice Detect and Siren Detect features are only available on Samsung Galaxy Buds3Pro.
- Images simulated for illustrative purposes. Sequences shortened and simulated. Actual UI may be different.
- Galaxy AI features are supported on Galaxy S24 series, Galaxy S23 series, Galaxy Z Fold5 series, Galaxy Z Flip5 series, Galaxy S23 FE, Galaxy S22 series, Galaxy Z Fold4 series and Galaxy Z Flip4 series as of May 2024
- Available colours may vary by country or carrier.
- In-box items include the Galaxy Buds3 Pro, a charging case, three sets of ear tips for the left and right ear (S, M(default), L), a USB cable and a quick start guide.
- Galaxy Buds3 Pro is the first Galaxy Buds with 2-Way Speaker featuring a planar tweeter and Dual Amp.
- Ultra high quality audio up to 24bit/96kHz’ is available on Galaxy S24 series, S23 series ,Z Fold6 , Z Flip6, Z Fold5, Z Flip5 and Tab S9 series with One UI 6.1.1 or above.
Additional devices may be supported in the future. - Samsung Account login may be required to use certain Samsung AI features.
- Samsung does not make any promises, assurances or guarantees as to the accuracy, completeness or reliability of the output provided by AI features.
- Galaxy AI features will be provided for free until the end of 2025 on supported Samsung Galaxy devices. Different terms may apply for AI features provided by third parties.
- ANC(Active Noise Canceling) is on by default.
- 'Default setting' refers to the original setting for the Galaxy Buds3 Pro when it was first released, simply with the power turned on.
- Devices sold separately.
- Samsung Galaxy devices may require the latest software update to properly support Galaxy AI features.
- The default setting of the Pinch and Hold gesture is set to Noise Control. In order to change the Interpreter to Listening Mode, the settings must be configured on the Galaxy Wearable app
- 360 Audio is only available on Samsung Galaxy smartphones and Galaxy Tab devices with Android One UI version 3.1 or later, and selected Samsung TV models. Supported Samsung TV models include: Neo QLED 8K (QN900D, QN800D), Neo QLED 4K (QN95D, QN90D, QN87D, QN85D) OLED (S95D, S90D, S85D), QLED (Q80D, Q70D). Support for 360 Audio and head tracking may vary depending on the application and content.
- Direct Multi-channel is available on Samsung Galaxy smartphones and Galaxy Tab devices with Android One UI version 4.1.1 or later.
- Auto Switch feature is only available on Samsung Galaxy Book series with One UI 6.0 or later, Samsung Galaxy smartphones and Galaxy Tab devices with One UI 4.1.1 or later and Galaxy Watch4 series or later. Samsung Galaxy devices must be logged in to Samsung Account to enable the Auto Switch feature. Auto Switch feature for Samsung TV is only available on Samsung TVs launched Feb ’22 or later after getting a firmware update from Jul ’22. Auto Switch with TV is only available for making and receiving phone calls.
- Devices with Auracast Source ability are available only on Samsung Galaxy smartphones, tablets with Android One UI version 6.1.1 or later, and select TV models. Supported Galaxy smartphone and tablet models include: S24+, S24, S24 Ultra, Galaxy Z Flip6, Galaxy Z Fold6,Galaxy Z Flip5, Galaxy Z Fold5, S23+, S23 (except FE edition), S23 Ultra, Tab S9+, Tab S9+ 5G, Tab S9, Tab S9 Ultra, Tab S9 Ultra 5G, Tab S9 FE+, Tab S9 FE+ 5G, Tab S9 FE, Tab S9 FE 5G and Tab S9 5G. Supported TV models include: 2024 NeoQLED 8K QND800, QND900, 2023 Neo QLED 8K and 2023 MICRO LED models.
- Devices with Auracast Assistant ability are available only on Samsung Galaxy smartphones, tablets with Android One UI version 5.1.1 or later. Supported Galaxy smartphone and tablet models include: S24+, S24, S24 Ultra, S23+, S23, S23 Ultra, Z Fold6, Z Flip6,Z Fold5, Z Flip5, Z Fold4, Z Flip4, A54 5G, A55 5G, M54 5G, Tab S9+, Tab S9+ 5G, Tab S9, Tab S9 Ultra, Tab S9 Ultra 5G, Tab S9 FE+, Tab S9 FE+ 5G, Tab S9 FE, Tab S9 FE 5G, Tab S9 5G and Tab Active 5G.
- Connecting 2 or more devices to Auracast is limited to Samsung Galaxy devices.
- The quality of the Auracast audio stream may vary depending on the application, network connection and other factors.
- Voice Command is limited to fixed commands and is only available in Korean and English.
- Commands continue in the chosen language specified during setup or while in use and can be configured in the language settings.
- Additional language packs may be supported in the future.
- Some content may incur additional charges. Samsung Account log in is required for Samsung Health.
- With ANC on/off, earbuds and case provide up to 30 hours of play time on a full charge. Based on internal testing. Play time tested by pairing a pre-production Galaxy Buds3 Pro to a recently released Galaxy smartphone with default settings. Actual battery life may vary and depend on usage conditions, settings, number of times charged, Bluetooth signal strength, and other factors. 'Play time' refers to when the Galaxy Buds3 Pro are connected to the phone, streaming music. Actual Play time may vary based on settings.
- IP57 is based on laboratory test conditions for submersion in up to 1 meter of fresh water for up to 30 minutes.
- Not advised for beach or pool use. Charging case is not water resistant. If the earbuds are damaged, they are not guaranteed to be water resistant. If the earbuds or your hands are wet, they must be dried thoroughly prior to handling or placing into the charging case. If placed into the charging case without drying, the earbuds may be damaged.
- Provided charging case is to charge the Galaxy Buds3 Pro.
- The Galaxy Wearable application can only be downloaded on smartphones with Android 10.0 or above and minimum 1.5GB Memory.
- Actual battery life may vary and depend on usage conditions, settings, number of times charged, Bluetooth signal strength, and other factors.
- Actual Play time may vary based on settings.
Specifications
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Earbud Weight (g)
5.4
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Bluetooth Version
Bluetooth v5.4
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Sensors
Accelerometer, Gyro Sensor, Hall Sensor, Pressure Sensor, Proximity Sensor, Touch Sensor, VPU (Voice Pickup Unit)
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Number of MIC
6
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Speaker
Enhanced 2-way
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Ambient Sound
Yes
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Adaptive Noise Control
Yes
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Active Noise Cancellation
Yes
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Voice Detect
Yes
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360 Audio
Yes
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Siren Detect
Yes
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Audio Codec
AAC, SBC, SSC(Samsung Seamless Codec), SSC-UHQ
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Adaptive EQ
Yes
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Adaptive ANC
Yes
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Super Wide Band
Yes
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Bluetooth Version
Bluetooth v5.4
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Bluetooth Profiles
A2DP, AVRCP, HFP, PBP, TMAP
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LE Audio
Yes
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Auto Switch
Yes
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Accelerometer, Gyro Sensor, Hall Sensor, Pressure Sensor, Proximity Sensor, Touch Sensor, VPU (Voice Pickup Unit)
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Earbud Dimension (HxWxD, mm)
18.1 x 19.8 x 33.2
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Earbud Weight (g)
5.4
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Case Dimension (HxWxD, mm)
48.7 x 58.9 x 24.4
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Case Weight (g)
46.5
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Durability
IP57
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Talk Time (Hours, ANC On)
Up to 4.5
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Total Talk Time (Hours, ANC On)
Up to 20
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Music Play Time (Hours, ANC On)
Up to 6
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Total Music Play Time (Hours, ANC On)
Up to 26
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Talk Time (Hours, ANC Off)
Up to 5
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Total Talk Time (Hours, ANC Off)
Up to 22
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Music Play Time (Hours, ANC Off)
Up to 7
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Total Music Play Time (Hours, ANC Off)
Up to 30
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Earbud Battery Capacity (mAh, Typical)
53.0
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Case Battery Capacity (mAh, Typical)
515
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Samsung Find
Yes
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Bixby Voice Wake-up
Yes
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Neck Stretch Reminder
Yes
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Voice Command
Yes
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Manufactured by
Samsung Electronics VIETNAM Co., Ltd., Yen Phong Industrial Park, Yen Trung Commune, Yen Phong District, Bac Ninh Province , VIETNAM
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Country of Origin
India
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Imported by
Samsung India Electronics Pvt. Ltd. having its Registered Office at: 6th Floor, DLF Centre, Sansad Marg, New Delhi-110001
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Contact us
For All Product Related Complaints/assistance, please contact Manager, Customer Care Samsung India Electronics Pvt. Ltd., 6th Floor, DLF Centre, Sansad Marg, New Delhi - 110001 Email us at: support.india@samsung.com Tel (Toll Free): 1800 40 7267864 (1800 40 SAMSUNG)
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Launch date
July 10th, 2024
Reviews
Galaxy Buds3 Pro
- The product offers excellent sound quality with clear highs, rich mids, and deep bass.
- The active noise cancellation is highly effective at blocking out background noise.
- Many users report the earbuds are comfortable to wear for long periods with a secure and snug fit.
- The design has been improved with a more premium and stylish appearance.
- Features like spatial audio, ambient sound mode, and automatic switching between noise cancellation and transparency mode are well-received.
- Battery life is strong, providing up to 7 hours of playback from the earbuds and 30 hours with the charging case.
- Some users have experienced issues with the fit and comfort, particularly after extended wear, as well as problems with the charging case and tips being difficult to remove.
Reviews with images & videos
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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
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312 Reviews
2024-09-02
Huntingdon
2024-09-14
Wawne
CX
What an outstanding review of your Buds3 Pro, Joe! With the power of the Dual Amplifier and enhanced two-way speaker, you can immerse yourself even further into your music and enjoy each note! Galaxy AI expands this with the AI assisted Adaptive EQ/Adaptive ANC, it takes the shape of your ear and the fit of your Buds to let you drift away from the outside world! The PC Auto Switch feature enables the smooth transition from each Galaxy device, getting you back into your tunes after taking that important work call. The new Blade style, alongside the Blade Lights, helps you express yourself further, with the help of the clear top case, enabling you to showcase these stunning Buds off to everyone! The extraordinary 500 mAh battery capacity in the case, gives you an impressive typical play time of 7 hours and 30 minutes with Active Noise Cancellation disabled, providing you hours of dancing and singing! We are sure you will love these Buds even more for years to come! ^LB at Samsung Support
2024-11-01
Nottingham
CX
Thank you for taking the time to share with us this review about your Galaxy Buds3 Pro. Although we are pleased to read that you think these earbuds offer fantastic audio quality as well as exceptional noise control modes, we also appreciate that you wished for them to boast a more versatile multipoint outside the Galaxy Ecosystem. Within our system, these earbuds will be able to unleash their true potential and most optimised performance; while also making you enjoy the seamless synchronisation and excellent features that make our products so unique and special. Still, as you mentioned, it is also possible to connect, use and make the most of them with non-Samsung products, including Windows. Still, from our end, we will certainly make sure to take your feedback on board, so we can improve our future products and the way they interact with systems and devices from other manufacturers, to offer you an even smarter and more connected experience. ^CL at Samsung Support
2024-09-03
Swanscombe
CX
The new design of your Buds3 Pro makes them just as eye-catching as they are efficient, and the new charging box makes charging them on the go even easier. It's great to see that you already consider them to be the best that we've ever produced, particularly in the professionally tuned sound. You'll be able to hear your favourite musical acts, shows, podcasts, or even blockbuster films in the most amazing detail. The new design also provides benefit to the Active Noise Control, as it provides a more natural feeling fit in you ear, so you'll only ever hear the sounds that you want to hear and keep out the distractions. The way they now fit in your ear even ensures that they'll stay put even while you're active. Because they can add a soundtrack to your entire day, we've boosted the battery levels to even greater heights, with the AI system constantly monitoring it, and adjusting how they perform. The new blade controls make it effortless to navigate through your playlists, so you won;r even have to break your stride. ^DB at Samsung Support
2025-07-30
CX
This is not what we like to see, Danel, so thank you for bringing this to our attention. While it's good to see that you're a fan of your Buds3 Pro, we do regret seeing that you are having this issue, and we assure you that we would like to help get them working flawlessly at all times. We recommend speaking to our Customer Support team so that they can look into this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samung Support
2024-09-17
Telford
2025-04-26
London, UK
CX
Thank you for sharing with us this review about your experience with the Galaxy Buds3 Pro. We are sorry to see that, although you are satisfied with the sound quality of these earbuds, they have not met your expectations overall. More specifically, we appreciate that you find the battery charging inconsistent, with the ear tips also not being easy to remove and their light features and design not as useful or comfortable. Also, we understand that you are unhappy with the case’s design compared to previous models, and that the battery life and Active Noise Canceling feature are not satisfactory. Please don't hesitate to reach out to our Support Teams, who will be ready to assist you with getting the best experience out of these top-quality earbuds, which are designed to streamline your audio experience in full smartness, power and style. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2024-08-29
Uxbridge
2024-10-31
London, UK
CX
Thank you so much for your feedback! Although you had a little trouble at first with getting the Buds3 Pro to fit securely, however, we're thrilled that once you figured it out you were blown away the incredible sound quality! With great sound, a stylish Blade design and the benefit of our online deals, it's no wonder you're so pleased! ^CR at Samsung Support
2025-01-21
CX
We are thrilled to read that you are pleased with your wonderful Galaxy Buds3 Pro, Cloughie! Among the many great advantages of these powerful earbuds, the ANC (Active Noise Canceling) feature is certainly the most impressive, as it allows you to focus on what matters, whether it is your music or a call, no matter the level of noise around you and wherever you are. Additionally, it is great that you are happy with their long-lasting battery, comfortable design with the new ergonomic shape, as well as with their flawless connectivity with your other devices, including your fantastic Galaxy Watch. The Galaxy Buds3 Pro are engineered for perfection and are packed with the best features and specs to deliver a premium experience! ^CL at Samsung Support
2024-09-06
Glasgow
CX
We've always produced excellence with our Buds range, but we've reimagined a huge amount of your Buds3 Pro to make them truly stand out, and stand apart. Their new design instantly says "premium" and this is not just an aesthetic feature as they perform every bit as well as they look. The speakers have been professionally tuned to deliver concert levels of sound, and the Active Noise Control will keep any unwanted distractions out of your ears, wherever you are, so you can lose yourself in your own personal soundtrack as you go about your day. As soon as you take them out of their stylish looking case you'll be able to connect them to any compatible device quickly, making it even easier to stay entertained wherever you are. The new blades have plenty of functionality, and will make how you use the Buds more effective. Thanks to how they keep you updated on the Buds battery life you'll be able to prepare ahead for a long day of enjoying them, thanks also to the quick way that the case will recharge them. We've also been able to add gesture controls to the normal touch controls so that you can navigate through your playlists or control the volume without even having to alter your stride. It's great to see that you're loving them, so we appreciate your feedback. ^DB at Samsung Support
2024-08-27
Port ellen
CX
Your new Buds3 Pro are as efficient as they are stylish and will allow you to hear all your favourites exactly as their creators intended. The new design makes them even more comfortable to wear, and even makes it easy to place them in your ear correctly, so there's less risk of them falling out while you're active. It will connect in an instant to a wide-range of external devices, making it easy to get access to your playlists. The Active Noise Cancellation will keep any unwanted sounds out, removing any distractions from your enjoyment. ^DB at Samsung Support
2025-05-27
United Kingdom
CX
It is wonderful to know that you have been enjoying the Galaxy Buds3 Pro for half a year already, Mira! These top-quality earbuds are ergonomically designed for supreme sound with a comfortable and secure fit, and they are also packed with our most advanced sound control features, including Active Noise Cancelling (ANC). Our re-imagined Galaxy Buds3 Pro will continue to deliver a superb experience with each note! ^CL at Samsung Support
2024-09-02
Aldershot
CX
Thank you so much, Jay! We are over the moon to see that the comfortable design, quality audio and user-friendly controls of your new Galaxy Buds3 Pro have left you with that five-star feeling! Thanks to the Galaxy Wearables app, you can check, modify and update your buds to ensure that you get the perfect fit and just the right sound to suit your needs perfectly! These incredible wireless earphones will serve you well for many years to come! ^CR at Samsung Support
2024-09-03
Windsor
CX
We know we've really hit the mark with our Galaxy Buds3 Pro when audio enthusiasts love our products! You can really immerse yourself in the elaborate details from the deep rumble of the bass to the clear, crisp highs of the trebles with enhanced 2-way speaker. There is clear-cut sound in each note! We're pleased to hear they fit well, they were ergonomically designed for supreme sound, with small, angled heads for a comfortable fit whilst also streamlining your audio experience. You are charged for action at a moments notice, with up to 7 and a half hours of playtime with active noise-cancelling off and up to 6 hours and 26 minutes with active noise-cancelling on, you can keep your music and audio flowing, whenever and wherever you're going. ^EA at Samsung Support
2024-12-04
CX
Thank you for your feedback, Alex, although we regret seeing that you've not been getting everything that you've been hoping for with your Buds3 Pro. We have altered the design so that they can provide a more comfortable and natural feeling fit, but we can understand your frustration if this has not been your experience. The new blade design is intended to make controlling them on the go much easier, with simple gestures being used instead of hard presses. If there are functions that are not working as they should be then we'd recommend speaking to our Customer Support team so that they can look into this with you. You can find details for the different ways to contact them, plus their opening hours, by following this link: https://spr.ly/6425QHpvx ^DB at Samsung Support
2024-09-02
Worcestershire
2024-09-20
Aberdeen
2024-09-21
CX
Thank you for taking the time to share with us this review about your experience with the Galaxy Buds3 Pro. We are pleased to read that you are happy with the advanced technology and components our latest and most powerful earbuds come with, which allow them to deliver a redefined sound experience with clear-cut sound in each note. Still, we also appreciate that you have not found the set of eartips that come with these earbuds very useful. For this, we recommend following this link to find a comprehensive guide about how to wear your product correctly, while also making the most of the included eartips: https://spr.ly/6426UR7lE We are confident that the link above will be very useful to start wearing your earbuds comfortably and securely in your ears for the best experience. Still, if you need more assistance, please also don't hesitate to speak to our friendly Support Teams. You can find our full contact details and opening times here: https://spr.ly/6427UR7lZ ^CL at Samsung Support
2024-11-24
Greater London
CX
It's great to see that you are loving your Buds3 Pro as much as you are, Liviu, so we appreciate your feedback. The new design offers plenty of benefits, with it providing a more natural feeling fit that is not only comfortable but helps ensure that they stay in place when you're being more active than usual. As soon as you first take them out of their stylish looking case you'll be able to connect them to a wide-range of compatible devices, so they can add a soundtrack to your day or keep you in touch with your world on the go. We've given the speakers a professional retuning so that they deliver even crisper and richer sound, which means you'll be able to hear everything exactly as the creators intended. The Active Noise Control will ensure that you only have the sounds that you want to, keeping any unwanted noises out of your ears. ^DB at Samsung Support
2025-10-26
Worcestershire
Samsung
We’re sorry to hear that Galaxy Buds3 Pro haven’t met the excellent quality and performance you’ve enjoyed with previous models, and we’re here to help resolve any issues you’re experiencing. You mentioned that the right earbud never charges. Please take a look at this guide from our colleagues overseas, which includes a series of useful troubleshooting steps that can help fix the issue: https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge This second link offers a comprehensive guide on how to wear the earbuds correctly and make the most of the included ear tips. Wearing your earbuds properly ensures that Active Noise Cancelling (ANC) works effectively, giving you the best comfort and sound experience: https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ If the issues persist, please don’t hesitate to contact our Support Teams. They’ll be happy to assist you further. You can find our full contact details and opening times on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2024-09-03
ROTHERHAM
CX
What a great endorsement of our Galaxy Buds3 Pro! They were ergonomically designed for supreme sound, with a comfortable fit to streamline your audio experience. It really sounds like you're utilising the flawless control at your fingertips, conveniently controlling your earbuds by using the simple gestures. Let's tip our hats to Galaxy AI, your Galaxy Buds3 Pro identifies and prevents unnecessary noise intuitively, so you can listen to your tunes, uninterrupted. Speaking of AI don't forget to try out the Interpreter feature. You have two modes available to you, Listening mode and Conversation mode. To access listening mode, simply pinch and hold your earbuds and your Galaxy Buds3 Pro will continue to interpret as the speaker is talking. To access conversation mode, place the phone mic toward the speaker, short press your Galaxy Buds3 Pro and listen to your conversation translated in real-time. Break language barriers at the blink of an AI. ^EA at Samsung Support
2024-08-29
Lichfield
2024-09-16
MORPETH
CX
We are delighted to hear you like the sound of your Buds3 Pro, Shahab. With the enhanced two way speakers and the Dual Amplifier, this is powered by our first-ever, independently controlled woofer and tweeter, Galaxy Buds3 Pro diminishes interference between speakers, providing a exceptional sound experience! We are disappointed to hear about the discomfort you are having with them, we do our best to meet all the needs of our customers, however, everyone is unique, therefore, we may not be able to satisfy all of our customers. We do appreciate your feedback regarding our products, this enables us to strive to make outstanding products! ^LB at Samsung Support
2025-01-03
CX
Thank you for your feedback, Simon, although we do regret seeing that you're not getting everything that you were hoping for from your Buds3 Pro. We do design all of our Buds to be as compatible with as many of our customers as possible, and we do include additional tips to accommodate even more, but unfortunately we would be unable achieve this with everyone. As for the other concerns that you've raised, we'd recommend speaking to our Customer Support team so that they can look into this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support
2025-10-25
London
Samsung
Thank you for taking the time to share your review, Farshiddeh. We're sorry to hear that you have experienced some issues with your Galaxy Buds3 Pro staying in place. This isn't what we'd expect to hear, as the new design is engineered to be more comfortable and stable in the ear, with a smaller in-ear component and better weight distribution. To optimise the fit, we have analysed 3D scans of users' ears across various demographics. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. The following link contains an excellent fit guide, so that you can ensure they are inserted into your ears correctly and securely: https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ We hope this information is helpful to you! ^EW at Samsung Support
2025-05-27
Wales
CX
Thank you for taking the time to review the Galaxy Buds3 Pro, Lea. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see that the noise cancellation hasn’t met yours and that the fit and comfort haven’t been ideal for your needs. We understand how important secure and comfortable earbuds are, especially for daily use, and your insights on the rubber ear tips and fit are valuable. While our ear tips are designed for optimal performance, we appreciate your thoughts on universal sizing and will take them into account. It’s great to see that adaptive sound is working well, and that hands-free functionality and battery life have been reliable. Your feedback is truly important to us as we continue to refine our products, and we appreciate you taking the time to share your experience. ^CH at Samsung Support
2024-09-13
London
CX
Thank you, Saadia, for sharing your feedback on the Buds3 Pro with us! The crisp audio with additional features such as Active Noise Cancellation and Ambient Mode are guaranteed to enhance your listening pleasure. Thanks to the simple touch controls, the user-friendly Galaxy Wearables app and seamless connectivity to your smartphone you can control every feature with ease, including controlling content, answering calls and adjusting the Blade Lights. Although we are sorry to see that you are not 100% satisfied with the shape of the buds, the unique design and interchangeable ear tips ensure a comfortable and secure fit, even during vigorous exercise! ^CR at Samsung Support
2025-10-24
Edinburgh
Samsung
Thanks for sharing your thoughts on the Galaxy Buds3 Pro, Cal. We’re sorry to hear that the touch controls and noise management features haven’t quite lived up to your expectations. You might find it helpful to explore the Galaxy Wearable app, where you can adjust the triple-tap gesture and touch sensitivity to better match your preferences. The “Labs” and “Touch controls” sections offer additional customisation options that could enhance your experience. As for wind interference, we understand how it can impact Active Noise Canceling (ANC), especially outdoors. The Buds3 Pro include adaptive ANC and a Voice Detect mode, which automatically adjusts the sound transparency when you speak. You can also manually switch between ANC, Ambient, and Off modes in the app to find what works best for you. We’re really glad to hear you’re enjoying the sound quality and the natural feel of Ambient Sound. Your feedback on control customisation is valuable, and we’ll be passing it along to our product team. If you ever need help getting the most out of your tech, we’re here for you. You can reach us and check our opening hours at: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2024-09-03
Otley
CX
We're so pleased to hear you would recommend our Galaxy Buds3 Pro! We must tip our hats to Galaxy AI. You're able to keep your Galaxy Buds3 Pro on and continue to engage with the world around you. Using Galaxy AI, your Buds identify and prevent unnecessary noise intuitively. Then, it optimises your audio experience by re-adjusting the balance between Active Noise-Cancelling and Ambient mode to correspond to your surroundings. So you can listen to your favourite tunes, uninterrupted! ^EA at Samsung Support
2024-08-28
Torquay
CX
We are thrilled to read that the fantastic Galaxy Buds3 Pro were worth the wait, and that they didn't disappoint you! It is fantastic that you enjoyed a premium experience as soon as you unboxed them, especially thanks to the vibrant colour of the case and Iconic design with Blade Lights. We are also thrilled that, as soon as you tried them on, they immediately connected to your mobile phone for the easiest setup, and that you have already started enjoying the supreme sound experience they are capable of delivery with your music and favourite content. We also appreciate that your daughter would love to have them as she is equally impressed, and they would be a great gift for the future. ^CL at Samsung Support
2024-09-19
Brierley Hill
CX
Thank you for taking the time to share your four-star feedback with us, Nigel! We are delighted to see that you are enjoying the punchy sound of your new Buds3 Pro, which ensures the perfect sound balance for all your favourite songs, podcasts, shows and films, as well providing crystal clear call quality! We are sorry that you have had difficulty improving the fit when using the Fit Test feature. For guidance on using the Fit Test and what to do if you need to improve results, please follow this link: https://spr.ly/6422UzNpj Having a more secure fit will in turn improve the performance of the Active Noise Cancellation feature, as an insecure fit will allow external noise to be heard. Battery life will depend on a number of factors such as volume and enabled features, however, thanks to the stylish and convenient charging case, you can charge your Buds on the go, without the need to carry around cables or adapters! ^CR at Samsung Support
2024-09-16
Saxilby
CX
Thank you for your review! We are thrilled to see that you are enjoying the style of your new Buds3 Pro and their charging case, and that the impressive audio quality and sound features have left you feeling so positive. We are sorry however that you are having trouble with the shape of the buds, and find that they do not fit quite right and fall out on occasion. When it comes to Buds3 Pro, please start by ensuring your choose the right ear tip size for your ears. We recommend trying each size to ensure you get the perfect fit. Also, when inserting and using the buds, be sure to follow the advice within this link: https://spr.ly/6423ohQgl. ^CR at Samsung Support
2024-12-04
CX
We're delighted to read such a lovely review of the Galaxy Buds3 Pro! It's great to know that you are having such a glowing experience with these impeccable Buds, which we put a lot of research effort into to find the optimal shape that gives our users the most comfortable wear possible. It also allows for the innovative new pinch and swipe controls, easily letting you change tracks or the volume without having to get your flawlessly connected device out. The sound is truly breathtaking, with 360 Audio, Ambient Sound, Active Noise Control, and so much more working together to give you crystal clear listening. Thank you for sharing your five-star feedback, it's magnificent to see that these Buds have earned your top spot! ^SK at Samsung Support
2024-09-03
Salford
CX
The new design of your Buds3 Pro provide a number of benefits, some which are obvious right from the get go. The way they fit into your ears is more comfortable than ever, and the way you fit them into your ears ensures they will stay in place even when you're active. It's not just how they fit where you will find an efficient change, as the newly added blades will not only provide you with a constant update on their battery status, but offer simple yet effective ways to navigate through your playlists. We've given the sound levels some love as well, and given every aspect of the speakers a professional retuning so that they deliver even crisper notes and clearer vocals. You'll be able to hear all your favourite playlists like never before, enjoy every single sound in a blockbuster, or even communicate on the phone without any unwanted background distractions. It's great to know that you're not only thoroughly enjoying them, but would be happy to recommend them. ^DB at Samsung Support
2024-09-02
London
2024-09-18
Buckingham
CX
Thank you for sharing your insight! It is wonderful to read that you were impressed with your new Buds3 Pro right away, thanks to the incredible compact and stylish charging case, as well as the beautiful blade design of the buds themselves. With a simple set up and quick connectivity, you can be enjoying the Buds3 Pro in no time at all, and enjoy a seamless connection to all your devices! With such crisp sound, advanced audio features, customisation sound via the Galaxy Wearables app, a comfortable fit and a long-lasting battery, you can immerse yourself in all your favourite music, shows and films, all day long! ^CR at Samsung Support
2024-09-03
London
CX
It's superb to see that you already consider your Buds3 Pro to be a worthy upgrade to your Buds2 Pro, as they were certainly designed to offer up noticeable improvements in every area. You'll be able to connect them to a range of external devices straight out of the box, so we're pleased to see that you have them working alongside your also excellent Z Fold6. The sound has been supercharged to even greater levels, so everything is tuned to concert levels. You'll not only hear every noted as intended, but every sound of even the most high intense scenes in blockbuster movies. The Active Noise Control constantly works away to ensure that you won't have to hear any unwanted distractions. Because they're designed to add a soundtrack to even active lifestyles, the new design ensures a more natural feeling fit, so that they stay in your ears until you choose to remove them. We really appreciate both your review, and your recommendation. ^DB at Samsung Support
2025-09-04
Manchester
CX
Thank you for taking the time to review your Galaxy Buds3 Pro. It's great to hear that you're enjoying features such as Active Noise Cancellation and that you love the sound that your Buds are producing! They are reengineered to provide our best and most advanced audio to date. "Next song" is one of the commands that the voice control feature uses, and it does seem like when you're on the bus, "Next stop" is being confused for "Next song". You can adjust the way you use voice commands, and you can find out more about this here: https://www.samsung.com/us/support/answer/ANS10003614/ You can also use touchpad commands if you prefer, and you can find out how right here: https://www.samsung.com/us/support/answer/ANS10001318/ Both links are provided by our US colleagues, but the instructions are the same. If you feel you need more support, our friendly Support Team are on hand, and you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful! ^EW at Samsung Support
2024-10-29
East Yorkshire, Uk
CX
It is an absolute pleasure to see how happy you are after upgrading to the Galaxy Buds3 Pro, Rich! With our new Blade design and comfortable, secure fit, the Buds3 Pro are perfect for wearing for long periods of time, and will stay put even during vigorous exercise! The magnificent sound quality and advanced features such as Active Noise Cancellation and Ambient Mode ensure the Buds work in line with your needs, whether you want to immerse yourself completely or be aware of your surroundings! ^CR at Samsung Support
2026-06-30
HERTFORD
Samsung
We are disheartened to read that you are not loving your new Buds3 Pro, Maciej. From the Dual Amplifier to the enhanced 2-way speaker, you'll get the best sound from these earphones! Along with Galaxy AI, the possibilities are endless! Please reach out to our Support Teams who can assist further with this. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-09-18
Ilford
CX
Thank you for your amazing feedback! We are over the moon to see that although you had trouble at first changing the eartips, are disappointed that certain features are only accessible on our new OneUI, that you are loving your new Galaxy Buds3 Pro! The spectacular audio quality, lightweight and beautiful design and advanced features such and Active Noise Cancellation are sure to impress for many years to come! ^CR at Samsung Support
2024-09-03
Coleraine
CX
What a brilliant endorsement for our Galaxy Buds3 Pro. There's no wonder why you can barely feel them in your ears when they're ergonomically designed for supreme and optimal sound! The small angled heads fit comfortably and streamline your audio experience and the Blade Lights let you express yourself! You do have flawless control at your fingertips. Using Swipe and Pinch Control on the Blade. Swipe up or down to adjust the volume and pinch to play and pause, or pinch and hold to launch your favourite app. We're sure you'll get the hang of the gestures soon enough! ^EA at Samsung Support
2024-08-29
Brighouse
2024-12-14
CX
Thank you for taking the time to review the Galaxy Buds3 Pro. We pride ourselves on creating products that meet the expectations of our customers, and we regret to see this has not been the case for you on this occasion. If you are still experiencing the issues, we'd love to help. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://spr.ly/6429viDt3 ^CH at Samsung Support
2025-02-19
Cambridgeshire
2024-11-22
CX
Thank you for this amazing five-star review of your Buds3 Pro! We have gone above and beyond to provide an exceptional piece of technology! As you have mentioned, the awesome pinch control is something else! You are more in control than ever before! The spectacular Adaptive Noise Control provides continuity to a whole new level and taking your audio experience to new depths of the Galaxy universe! ^LB at Samsung Support
2024-08-30
Stoke-On-Trent
CX
We've taken in a lot of feedback from our customers and made some groundbreaking improvements with your new Buds3 Pro, so we're glad that you're already noticing the upgraded benefits that it offers. The new design is our comfiest to date and fit so naturally that they'll stay in your ears even when you're being more active than usual. They'll add a soundtrack to your commute to work, shopping trips, or workouts, and the rich sound will allow you to hear everything exactly as the creators intended. ^DB at Samsung Support
2025-07-27
Herts
Samsung
Thanks for the great review and sharing your feedback with us about your new Galaxy Buds3 Pro! Should you ever need us, our friendly Support Teams are on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-03-20
Somerset
CX
We are thrilled to see you are enjoying your spectacular Buds3 Pro! With the incredible Adaptive Noise Control, you can fully immerse yourself into your favourite tune, along with specific features such as Siren Detect, your Buds will cleverly detect any sirens nearby and lower the music to keep you safe! The enhanced two-way speaker will give you the ultimate sound experience, and with the silicone tips, you will get the ultimate comfort! ^LB at Samsung Support
2024-08-28
Hull
CX
Thank you for taking the time to share with us this in-depth review about your new and amazing Galaxy Buds3 Pro! We are thrilled to read that you have already started enjoying the ultimate Hi-Fi sound experience these earbuds can deliver at all frequencies, and that you are also impressed by the clarity of the bass and lows, as well as the highs. Not only that but, as you mentioned, these earbuds come with the SSC UHQ (Samsung Seamless Codec) with the highest audio quality at 24-bit and 96kHz. Furthermore, we are glad that you like their Iconic design with Blade Lights, which gives them a premium and smart feel, and that their convenient size makes them fit perfectly in your pocket. It is also great that you like the performance of the ANC (Active Noise Canceling) feature, which lets you focus on what matters while keeping any unwanted noise out. The superb design of these earbuds combined with their advanced audio technology and top quality make them perfect for your daily needs and requirements! ^CL at Samsung Support
2026-01-28
London
CX
Thank you for taking the time to share your feedback about the Galaxy Buds3 Pro. We’re sorry to hear about your experience and appreciate you letting us know about the plastic smell you’ve noticed on your earbuds. The materials used in our earbuds are carefully selected and tested to meet safety and quality standards, though we understand that individual sensitivities and experiences can vary. We’ll make sure to share your comments internally, as we’re always working to improve the design and materials of our products. If the issue continues, or you’re unable to use the product comfortably, please contact our Support Teams, who will be ready to assist you further and help you get the most out of your device. You can find all our contact details and operating times here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2025-12-21
Greater London
CX
We're so pleased to hear that you're loving your gorgeous Galaxy Buds3 Pro, Scott! The small, angled heads deliver a comfortable and secure fit, and the audio is crisp and clear, providing an immersive surround sound experience. Meanwhile, connectivity is smooth and seamless, and Auto Switch between compatible Samsung Galaxy devices is supported for ultra convenience. AI-powered Adaptive Noise Control adjusts the balance between ANC and Ambient mode in real-time, including emergency sirens. The excellent battery life is the icing on the cake! Thank you so much for taking the time to share your five-star review. Keep enjoying! ^EW at Samsung Support
2024-09-03
Reading
CX
Your Buds3 Pro take everything you know and love about our range and boosts it all to amazing new heights. This evident right from the moment you play hit play on a playlist, as it delivers every sound exactly as it was intended, and puts you in the middle of a while new dimension of quality. No matter where you are the Active Noise Control will ensure that your day is interrupted without any unwanted distractions. You'll be able to effortlessly connect them to a wide-range of external devices, so it's great to see that you've been able to introduce them to your own personal ecosystem. The natural feeling fit makes them extremely comfortable to wear, and will keep them secure in your ear even when you're being active. ^DB at Samsung Support
2024-09-03
Witham St. Hughs, Lincoln
CX
Everything about your Galaxy Buds 3 Pro are gorgeous, from the Buds themselves to the stylish case, but there's way more to them than just their looks! The compact case keeps the Buds secure while on the go, and will keep them charged when you're out and about for an even lengthier lifespan. The Active Noise Control functions superbly for keeping out unwanted distractions, or keeping you in a conversation while you relax to a playlist. We're happy to take on board your comment regarding your piercing, so that we can keep on providing the best quality for as wide a range of our customers as possible, and we're sure that other customers will find this feedback useful. ^DB at Samsung Support
2024-12-19
CX
Thank you so much for letting us know how much you love your new Buds3 Pro, thanks to its impeccable sound quality and features, including Active Noise Cancellation, along with its sleek, comfortable design and powerful, long-lasting battery! We know you're going to love them for many years to come! ^CR at Samsung Support
2024-09-03
Glasgow
CX
Thank you for your feedback, and we're delighted to see that you already consider your Galaxy Buds 3 Pro to be the absolute best we've ever produced for the range. We'll always look to make noticeable and innovative upgrades to all new releases, and the Buds 3 Pro are an excellent example of this approach. The sound system has not just been fine-tuned, but professionally re-tuned to deliver concert level audio. Every note will reach your ears in glorious detail, and you'll be able to hear every sound of any podcast, show or blockbuster film like you're actually there. We've listened to feedback provided by our customers and have reworked the design so that they're even more comfortable to wear, and even easier to control on the go. The way they fit in your ear ensures that they will stay put even when you're active, and help the Active Noise Control do its job. ^DB at Samsung Support
2024-09-02
Hastings
CX
It is a pleasure to read why you love your new Buds3 Pro so much, Rafalko! With their magnificent sound quality, comfortable design, incredible features such as Active Noise Cancellation, a long-lasting battery and stylish, convenient charging case, what's not to love! ^CR at Samsung Support
2024-10-07
Hampshire
CX
A life with the Buds3 Pro is a life without regret, Chris! We're overjoyed to see that you are enjoying the wonderful features that the Buds provide, such as impeccable 360 Audio. With the use of Adaptive Noise Control and Active Noise Cancellation, your tunes will only be interrupted by outside noise when absolutely necessary. Combine this with up to 30 hours battery when used with the case, and you can retreat into your own world all day! Your days just got a whole lot more musical, and we're sure that you will be listening with these Buds for years to come! ^SK at Samsung Support
2024-11-14
CX
We are disheartened to read that you are very disappointed with the sound quality, design and Active Noise Canceling performance of your Galaxy Buds3 Pro. We would certainly like to offer you full assistance with this, so you can make the most of the comfortable fit and ultimate Hi-Fi sound experience these earbuds can deliver. It is important to ensure you are wearing your earbuds correctly to enjoy a safe and comfortable fit, and to ensure that the speakers and microphones work at their top performance. You can find a useful guide about how to wear them, while also making the most of the ear tips included in the box, here: https://spr.ly/6429sRf5x If you have accidentally damaged your ear tips, you can visit your closest Samsung Experience Store, or any other reputable retailer, to purchase a new pair: https://spr.ly/6422sRfgK We can also confirm that wearing your earbuds correctly will guarantee the best results when using the Active Noise Canceling feature, which you can find more information about how to use on this link from our colleagues abroad: https://spr.ly/6423sRfgz If you need more help with making the most of your product, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6426sRfgi ^CL at Samsung Support
2025-01-13
CX
Thank you for taking the time to share with us this positive review about your amazing Galaxy Buds3 Pro, Bab! We are overjoyed to read that you love these amazing earbuds; not only because they do everything that you like excellently, but also, because you find them very comfortable and secure in your ears thanks to their new and ergonomic design. We also appreciate that you have noticed Bixby doesn't start automatically when activating it with your voice, although this issue doesn't seem to be present when using any voice controls. Please don't hesitate to get in touch with our Support Teams, who will be more than happy to assist you with this. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6425aww4S ^CL at Samsung Support
2024-12-30
CX
We are sorry to read that the Galaxy Buds3 Pro haven't quite met your expectations as you find the left earbud not always secure and comfortable in your ear, which is also affecting the quality of Active Noise Canceling. Please follow this link, where you can find a comprehensive guide about how to wear your earbuds correctly, while also making the most of the different sets of ear tips included in the box: https://spr.ly/6423azyiR We also appreciate that you noticed the battery life doesn't last long enough, and we recommend ensuring that the earbuds are charging correctly in their case, so the battery can hold the maximum charge. The information available on the link above also provides useful info about how to charge your earbuds for the best results. If you need more help with making the most of your product, which boasts straightforward connectivity and excellent sound, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times here: https://spr.ly/6424azyir ^CL at Samsung Support
2024-08-29
bracknell
2025-07-03
CX
We're glad that you're loving your Buds3 Pro, and it's great to see that you've found them to be every bit as resilient as we intended them to be, so we appreciate your feedback, Lloyd. Hopefully the performance levels remain optimal, but if you do ever need any assistance with them then our Customer Support team would be happy help. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support
2024-09-25
Chard
CX
Your new Buds3 Pro were designed to not only look premium, but deliver premium quality in every department, Steph. We've always made the sound quality of our Buds a major area of focus, and we've gone even further with the Buds 3 Pro so that they deliver concert-like levels of clarity. The Active Noise Control works in two ways, that are both equally useful. If you do want to be more aware of your surroundings, then a simple toggle in the options will the world around you in, but you'll also be able to ensure that the only sounds you're hearing are what is playing through the speakers. We've tinkered with the design to not only give them a more natural feeling fit, so they stay exactly where you want them to, even when active, but also make controlling your playlists on the go even simpler. We're glad that you're loving them, and appreciate both your review and your recommendation. ^DB at Samsung Support
2025-07-18
West Midlands
CX
We are thrilled to see you are loving your Buds3 Pro. Thanks to the new iconic sleek design with Blade Lights, you will be blown away by the design! Along with the enhanced two-way speaker, your audio experience will be taken to new depths! ^LB at Samsung Support
2025-04-12
Cotswolds
CX
Thank you for taking time to review your Buds3 Pro! With the enhanced two-way speaker, your favourite track will be brought to life, and with Active Noise Cancellation, you can full immerse yourself into your song without distraction! Thanks to Galaxy AI, it provides the Siren Detection feature, enabling your Buds to cleverly detect when sirens are nearby and will disable Active Noise Cancellation to make sure you are aware of any changes in your environment. The 515 mAh case battery and 53 mAh Bud battery will give you hours of listening and will be back to 100% in no time! If you are having any issues with charging your Buds, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-09-13
Brackley
CX
Thank you for taking the time to share with us this comprehensive review about your Galaxy Buds3 Pro, Anno. We are pleased to read that you are happy with this fantastic upgrade overall, and especially with the new Iconic design with Blade Lights. It is also great that you made the most of the Earbud Fit Test from the Galaxy Wearable app on your Galaxy S23 Ultra, to ensure you were getting the best fit with your new product. Additionally, we are pleased that you took advantage of the set of eartips included in the box for the most comfortable and secure placement. Regarding the sound quality, it is fantastic that it fully met your expectations, and that you are also impressed by the new gesture functions, which allow you to control your earbuds in the smartest and easiest way possible. Furthermore, we are also pleased that you are happy with its enhanced Active Noise Canceling feature, which allows you to focus on what matters at all times. The Galaxy Buds3 Pro are a revolutionary product, specifically designed to help you reach new heights every day. In the meantime, if you have any questions about how to enjoy a five-star experience with your new earbuds, please don't hesitate to speak to our friendly Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6420ot018 ^CL at Samsung Support
2026-02-01
High Wycombe
CX
We're saddened to hear that the Galaxy Buds3 Pro have not quite met your expectations. We would like to reassure you that our latest and greatest range of earbuds includes powerful microphones with top‑tier noise isolation for clear and reliable call quality. Please make sure that the microphone openings are free from any blockage, as debris or dust can affect sound clarity. Next, check whether the Galaxy Buds3 Pro are running on the latest software version, as this can also help resolve lag or call performance issues. You can do this by opening the Galaxy Wearable app on your device, selecting About earbuds, selecting Update earbuds software, and then choosing Download and install. We also recommend resetting your earbuds if the issue persists. To do this, open the Galaxy Wearable app, select About earbuds, then select Reset earbuds. Please also note that the Galaxy Buds3 Pro generally have a maximum Bluetooth connection range of approximately 10 metres, and being beyond this distance, or having obstacles in between, can affect call quality. While the warranty has recently expired, our Support Teams are still available to review the issue with you, guide you through additional troubleshooting steps, and advise on any available repair or service options. If the issues continue, please do not hesitate to get in touch, and we will be ready to help. For future reference, our full contact details and operating times can be found on our Contact Us page here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2024-09-07
London
CX
We redesigned the Buds3 Pro so that they would provide a more natural feeling and comfortable fit, and the way they fit into you ear is to help ensure that they stay where they are, even if you are active. The blades also offer the benefit of making it easier to control them on the go, and get instant updates on the battery status, While we have designed them to be as compatible with as many ear types as possible, we would be unable to accommodate for all circumstances. We do understand your frustration if they are not meeting your needs, so we're happy to take on board your feedback regarding them, and the Active Noise Control, so that we can keep on providing our customers with everything that they'd want. ^DB at Samsung Support
2024-10-08
Dumbarton, Scotland
CX
Thank you very much for sharing your insight on the Buds3 Pro with us, Corvus! It is an absolute pleasure to see how impressed you are with the sound quality of your new Buds, and that you're making the most of the intelligent features such as Active Noise Cancellation! This amazing feature can shut out exterior noise and provide a truly immersive experience when listening to music, watching shows and during calls! With its powerful battery life and accompanying Charging Case, you can enjoy the Buds all day long! Perfect for busy days at work or trips away and long journeys! ^CR at Samsung Support
2025-01-20
CX
We appreciate you taking time to review your Buds3 Pro. We do our best to make sure our Buds fit for all of our customers, however, all ears are different, therefore, this can be hard to achieve. We value your feedback and will be passed on to help improve our products! ^LB at Samsung Support
2025-02-14
Bedford, United Kingdom
CX
We are disheartened to read that the Galaxy Buds3 Pro have not met your expectations overall, Vasile. More specifically, we appreciate that you have been struggling to fit them in your years, and that the earbuds are not charging evenly, with the sound when using Active Noise Canceling (ANC) not being satisfactory. We would certainly like to assist you with this, so you can enjoy the ultimate Hi-Fi sound experience these earbuds can deliver with the best comfort and smartness. Wearing your earbuds correctly is essential to ensure that ANC works flawlessly, and that the sound is as clear and vibrant as possible. Please follow this link, where you can find a useful guide about how to wear your Galaxy Buds3 Pro comfortably and securely in your ears, while also making the most of the included ear tips: https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOopzlTz9Ta8EFCkhtqJGSGaRPyYbNI9CA4jLAYL2L4VCT3azqDk7 We would also like to look into the issue you mentioned about only one earbud charging in the case more in detail, because we can confirm that the included case is designed to charge both earbuds evenly and at the same time, until they are fully charged. Please don’t hesitate to speak to our Support Teams, who will be ready to assist you with this. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2025-09-08
CX
We are sad to see you faced issues with your Buds3 Pro, Ophelia. We do not expect our Buds to fail like this, and we know they can bring years of joy to your life! Your feedback is greatly appreciated, this will be passed on to help improve our products and services, and we hope to see you back with us soon as your loyalty means the world to us! ^LB at Samsung Support
2025-01-10
Cheshire
CX
We are over the moon to see you are loving your Buds3 Pro, Cyril! Thanks to the enhanced 2-way speaker and Dual Amplifier, you will be blown away with the sound experience you will have! With Galaxy AI, we have enhanced the possibilities you can explore, Galaxy AI adjusts the sound to your fit thanks to Galaxy AI assisted Adaptive EQ/Adaptive Active Noise Cancellation. Not to forget, thanks to the 53 mAh buds battery and 515 mAh case battery, you can enjoy up to 26 hours of music play time with Active Noise Cancellation active, giving you more time to enjoy your tunes! ^LB at Samsung Support
2024-09-02
streatham
2025-02-21
CX
We are sad to see you are not loving your new Buds3 Pro, Karen. It is great to see you are loving the dual speakers, giving you the ultimate sound experience! We provide different sized tips in the box to help you find that perfect fit. You can always contact our Support Teams who can get you up and running with your Buds quickly. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-09-03
Solihull
CX
Your Galaxy Buds3 Pro don't just look premium, as every layer of them has quality built into them. Because they are compatible with a wide-range of external device, we've ensured that you'll be able to connect to all of them instantly, and integrate them into any setup. We'll always look to make new innovations and noticeable improvements to all our products, rather than just making a release that is nothing more than just being a higher number than last year. The brand-new AI system is constantly working in the background to deliver every note, word, or sound in crystal clear clarity, and minimise distortion. The AI also boosts the Active Noise Control, so that you can enjoy your playlists without any unwanted distractions, wherever you are. Because we've listened to feedback provided by our customers, we've reimagined the design so that they're our most comfortable to date, and the way they fit in your ears means they'll stay put even when you're being more active than normal. We're happy that you were able to alter the tips without any issues, so you get an even better fit. It's great to know that you're already loving them, and that you'd be very happy to recommend them. ^DB at Samsung Support
2025-05-09
England, United.Kingdom
CX
Thank you for your lovely review of your Buds3 Pro! With the incredible Active Noise Cancellation function, you can fully immerse yourself into your favourite tune, and with Galaxy AI, your Buds can cleverly detect if there are any sirens in the area and this will turn this off to enable you to be safe with your surroundings! Thanks to the enhanced two-way speaker, your audio experience will be taken to new heights! Along with the massive 53 mAh Bud battery and 515 mAh case battery, you will get hours of listening time! ^LB at Samsung Support
2025-12-31
CX
Thank you for sharing your experience with the Galaxy Buds3 Pro, Benjamin. We’re glad to hear you like the new ergonomic design, but we’re sorry to learn that the sound quality and volume haven’t met your expectations, especially as this affects features like Noise Cancelling and Ambient Sound. We’d really like to look into this further and help you get the most out of your premium earbuds. Please reach out to us through any of our support channels, where our team will be happy to assist. You can find the contact options and operating times here: https://www.samsung.com/uk/support/contact ^CL at Samsung Support
2024-08-28
Gloucester
2024-11-22
CX
We are sorry to read that, although you are impressed by the advanced sound technology of the Galaxy Buds3 Pro, you found the ear tips to smell odd. Additionally, we appreciate that one of the ear tips has also broken. Please follow this link, from our colleagues abroad, where you can find a useful guide about how to clean your earbuds and ear tips, which should be done regularly, to enjoy the best experience every time you use them: https://spr.ly/6428tBebQ We also recommend visiting your closest Samsung Experience Store to purchase a replacement ear tip for your earbuds. You can find your closest one directly on this link: https://spr.ly/6429tBebv In the meantime, we would also like to reassure you that the accessories included with our products follow the highest standards of quality at the time of manufacturing. ^CL at Samsung Support
2025-01-02
GL19 4DH, Apperley, Gloucestershire
CX
We're sorry to see that the Buds3 Pro haven't met your expectations, Ronan. We've worked hard on the size and fit of our Buds to ensure that they are the best fit for our users, however, we unfortunately can't guarantee that they will be the exact right fit for every ear. However, we would still recommend trying each tip to ensure you get the best possible fit available. The noise-cancelling capabilities of these Buds are remarkable, so we would recommend checking out your settings to ensure that they have been set up in the right way for your needs. Here's a handy video on adjusting the sound settings: https://www.youtube.com/watch?v=S9vNqATdyCc As for your lost Bud, we would recommend reaching out to our Support Teams. They can check what the best way forward would be for you, such as if it would be possible to locate or help you arrange a replacement if not. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ ^SK at Samsung Support
2024-09-03
North East Lincolnshire
CX
We're so happy to hear that you would highly recommend our Galaxy Buds3 Pro! We couldn't agree more, there really is clear-cut sound in each note, and you can immerse yourself in the elaborate details. From the deep rumble of the bass to the clear, crisp highs of the trebles, with the enhanced 2-way speaker. Hear the vibrato of instruments with minimal distortion through our first-ever dual amp. Let's tip our hats to Galaxy AI, with this your Buds are able to identify and prevent unnecessary noise intuitively. Then, it optimises your audio experience by re-adjusting the balance between Active Noise-Cancellation and Ambient mode to correspond to your surroundings. So you can listen to your favourite tunes, uninterrupted. Having one earphone out to safely cross the road is a thing of the past, keep your Galaxy Buds3 Pro on and continue to engage with the world around you! If you're looking for other features to try then use your Buds to break the barriers at the blink of an AI. With Interpreter you can pair your Z Flip6 and your Buds to use Listening mode and Conversation mode. See the translation on your Samsung Galaxy smartphone, and simultaneously hear your conversation interpreted in real-time through your Galaxy Buds3 Pro. Discover what it means to be truly free of language barriers. ^EA at Samsung Support
2024-12-29
CX
Your Buds3 Pro features our most natural feeling fit to date, Suni, so that you can comfortably wear them for as long as you need to. The finely-tuned speakers will give everything a concert-level of clarity, so you can hear everything exactly as it was intended. You'll be able to add a soundtrack to your entire day, and the ANC will mean that you only have to hear the sounds that you want to, wherever you are. The case is not only a safe way to transport them, but provides a boost to the battery on the go, for even longer usage. ^DB at Samsung Support
2024-08-30
Salford
CX
We've taken a lot of feedback from our customers regarding which features of the Buds range are most important to them, so that we could ensure that your Buds3 Pro can deliver more quality in these areas. As a lot of our customers like to use them on the go we've made the fit even more naturally feeling, and easier to keep in your ears. It's great to that this design is benefitting you as you're active in a different way, Anja, and the sound quality is not only keeping you entertained but assisting you with your career. They're comfortable enough to be worn all day if needed, without causing any strain on your ears. The Active Noise Cancellation means that you can remove any unwanted distractions in the background so that you can focus exclusively on the sounds that you want to hear. This is not only a huge benefit when you're looking for a bit of escapism in public or at home, but if you're needing to concentrate on the task at hand. We're glad that you're already loving them as much as you are. ^DB at Samsung Support
2024-09-02
Birmingham
CX
The redesign of your Buds3 Pro makes them stunning to look at even when charging in their box, and this is only enhanced once you remove them to place them in your ears. We want to make sure that you're able to enjoy the straight away, so you'll be able to connect them effortlessly to a whole range of external devices with ease. The sound has been expertly fine-tuned to be even more stunning than ever, with deep bass and crisp tones, so that you get to hear every sound or every note exactly as they were intended to be heard. You'll be able to enjoy all your favourites like never before. The Active Noise Cancellation has also benefitted from our commitment to keep on improving, and is our best version to date. Whether you're at home, in the office, or out in public, you'll be able to block out all the unwanted sounds so that you'll only ever hear the ones that you want to, for a truly immersive experience. The new design of the Buds, and how they settle in your ear helps boost this even further. We're glad that you're loving everything about them Kirstie, and that you'd enthusiastically recommend them, so thank you for your feedback. ^DB at Samsung Support
2024-11-27
CX
Congratulations on your fantastic Galaxy Buds3 Pro! It makes us very happy to read that you love the inspiring colour of your earbuds and their comfortable design, as well as their fantastic noise control features, including Voice Detect. This wonderful product helps you redefine your listening experience in great style, smartness and comfort! ^CL at Samsung Support
2025-05-12
Kidderminster
CX
It's great to see that you're loving the concert-level clarity of your Galaxy Buds3 Pro, and that you're finding the connection to your devices to be as flawless as it was intended to be, but we do regret seeing that you're not getting everything that you were hoping for from the battery. They are designed to last for up to seven hours of usage, and be able to recharge them swiftly with the case. We'd recommend speaking to our Customer Support team so that they can look into this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support
2024-08-29
DEREHAM
2024-09-15
South West England
CX
We're disheartened to hear about your experience with the Buds3 Pro so far. The initial delay to the Buds was carefully considered to ensure that we would only send out devices that had been through the complete quality control evaluation, and we do apologise for any inconvenience caused. It is a shame to hear that your Buds have required multiple engineer inspections, however, we can assure you that our engineers will be able to provide a repair of the highest possible standard, returning your device to perfect condition. We have made continuous improvements to our products with each release, and sound quality is at the forefront of our priorities when it comes to our audio devices. How you wear the Buds will have the most impact on the sound quality you receive, so we would recommend checking out the "How to wear the Galaxy Buds3 series" section on the following link: https://spr.ly/6428o0UME We thank you for your feedback, which we will take onboard, and we are confident that your future experience with the Buds3 Pro will improve significantly. ^SK at Samsung Support
2025-03-22
2024-07-10
2024-11-07
CX
We are sorry to read that you experienced this type of issue with your Galaxy Buds3 Pro, Lockley. Here at Samsung, we take the safety of our customers and the correct operation of our products very seriously. We recommend getting in touch with one of our Support Teams as soon as possible, who will be able to offer you full assistance with this. Our contact details and opening times can be found on our Contact Us page here: https://spr.ly/6420SQQq4 In the meantime, we would like to reassure you that our wearable products, including the Galaxy Buds3 Pro, go through a series of thorough tests to ensure they meet our high standards of quality and precise functionality. ^CL at Samsung Support
2024-09-03
CX
We have designed all of our Buds to have a premium feel to them, but your Buds 3 Pro are conveying this aesthetic more than ever. Right from the time you take them out the box the new design of the case looks high-tech, and it performs in a similar vein. It will not only make transporting them simple, but it will keep them charged for longer while you're out of the house. It's great to see that you're very impressed by the sound quality that is available, as it has been given just as much attention as everything else, and will now deliver every note, vocal sound, or background noise in a show or film with absolute crystal clear clarity, but making sure that no level outshines any other. The Active Noise Control not only keeps out any unwanted distractions while you're out and about, but can be altered to tune you into a conversation should you wish to. The new blades are proving to be very popular with our customers, as they do make things easier in a number of ways. Firstly, they will provide a great indicator of the battery levels, making it easier to prepare for a lengthy bout of using them, and the new pinch control means you can shift through your playlists with ease, and without even having to break your stride. The way that they fit into your ears also provides a more seamless connection, which enhances the ANC even further. It's great to know that you're loving them. ^DB at Samsung Support
2025-05-11
CX
Thank you for sharing your experience with the Galaxy Buds3 Pro. We truly appreciate your feedback and understand how important a secure fit is, especially during workouts. While the Buds3 Pro introduces a new design aimed at enhancing performance, we recognize that comfort and stability play a crucial role in your overall experience. Your insights regarding placement and accidental contact are valuable, and we’ll be sure to pass them along to our development team. We’re always working to refine our products to better suit the needs of our users, and hearing directly from you helps us improve. If you’d like, we recommend exploring different ear tip sizes from the box, to see if they provide a better fit for you too. ^CH at Samsung Support
2025-03-12
Nottingham, England
cx
Thank you for taking the time to review the Galaxy Buds3. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. The Buds3 have stunning sound and fantastic Active Noise Cancellation, ensuring you're always at the centre of your music! We provide various tips in the box to fit all types and we encourage you to explore your options to find the best that suits you. Regarding the feedback sound you mentioned; we'd love to look into this. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2024-10-06
Buckinghamshire
CX
We are sorry to see that you are thinking of returning your Buds3 Pro, Alex. These Buds can bring hours of entertainment, and we would love to get you on board! Our colleagues in the US have put together a guide to help improve the battery life for your Buds, these steps are still relevant to you, and can be found here: https://spr.ly/6429qHXBR Whilst we do everything in our power to meet the needs of all of our customers, every ear is different, therefore, we may not be able to suit all needs, but we do supply different sized tips. Here is a great link to get the best fit: https://spr.ly/6420qHXBr. In regard to the sound issues, our helpful Technical Support Team will be on hand to get the sound working to perfection. You can find their contact details and opening hours here: https://spr.ly/6422qHXBp ^LB at Samsung Support
2024-09-02
Tonbridge
CX
The re-imagined design of your Galaxy Buds3 Pro offers a number of benefits. The blades will not only display the remaining battery, but will offer effortless ways to control the volume and your playlists, so you won't even have to break your stride to enjoy your playlists. They also have a more natural feeling design which makes them fit more comfortably into your ear, so that you get a snugger connection which also helps the Active Noise Cancellation. With the speakers being able to deliver the deepest bass and crispest tones you'll only want to focus on your playlists, podcasts, or shows, so the ANC helps deliver this. We understand that customers do like to enjoy their Buds throughout the day, which is why we've boosted the battery to even higher levels, so that you can enjoy them long into the night if required. We're glad that you're finding them to be a big step-up from the Buds2, as we'll only ever look to make improvements with everything that we release. ^DB at Samsung Support
2024-10-24
CX
Thank you for this review of your Buds3 Pro. These awesome Buds have the spectacular enhanced 2-way speaker and powered by AKG, you will be immensely impressed with the sound! We would recommend contacting our Technical Support Team who will be on hand to help with this. You can find their contact details and opening hours here: https://spr.ly/6424q4AZn ^LB at Samsung Support
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Gracias pir su propuesta, la he revisado deternidamente
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