Terms and Conditions




Issue Description Process
Order Cancellation Orders on Samsung.com can only be cancelled before they are packaged for shipping.

You can easily cancel your order online by using our online order search. If your order is eligible for cancellation, a cancel button will be available, click this button to cancel your order.
Visit https://samsung.com/in/web/search-orders to lookup your order.

Customer should contact their issuer bank if the order cancelled was placed on EMI. Any interest or Closure fees assessed on EMI cancellation will not be borne by Samsung or Savex

Damaged or product not as described on our website Mobiles Tablets and Wearable /Accessories/ Memory and Storage
• Report the issue on https://www.samsung.com/in/support/email/online-shop within 24 hours of delivery with clear images of the product and its outer and inner packaging.
• Replacement or refund will be subject to the result of due investigation conducted through the logistics partners.
• Product will be re shipped to you subject to authenticity of your claim and its availability, within 10 working days of approval of your claim.
• In case of non availability of the product a refund will be initiated within 10 working days of approval of your claim for damage.
• It may take up to 21 days for refund credit to reflect into your account after initiated by Savex Technologies Pvt Ltd
• Incident will not qualify for a replacement or refund if it is established that the product was damaged post delivery to the customer. In such cases Customer will be informed by Samsung Shop or Savex Technologies Pvt Ltd about the investigation results within 10 working days

Delight Delivery : Consumer Electronics and Household appliances
https://samsung.com/in/smart-utsav-delight-delivery/O2O/terms
• Samsung authorized partners take utmost care that the product is safely delivered to you. You are advised not to open the product till the Samsung product installation representative arrives at your place. On un boxing the product, either by the Samsung representative or by you in front of him, if the same is found to be physically damaged Samsung Plaza will arrange to replace the product
• Un boxing of product in the absence of installation representative or without consent of Samsung Plaza may result in refusal of claims for damaged product.


Damaged Parcel Mobiles Tablets and Wearables /Accessories/ Memory and Storage

• Do not accept the parcel and inform us immediately at 1800-40-7267864 or log the details of the return on https://www.samsung.com/in/support/email/online-shop
• Product will be re shipped to you subject to its availability within 10 working days
• In case of non availability of the product a refund will be initiated within 10 working days of receiving the refusal intimation
• It may take up to 21 days for refund credit to reflect into your account after initiated by Savex Technologies

Delight Delivery : Consumer Electronics and Household appliances

https://www.samsung.com/in/smart-utsav-delight-delivery/O2O/terms
• Samsung authorised partners take utmost care that the product is safely delivered to you. You are advised not to open the product till the Samsung product installation representative arrives at your place. On un boxing the product, either by the Samsung representative or by you in front of him, if the same is found to be physically damaged Samsung Plaza will arrange to replace the product

Defective Product received Mobiles, Tablets and Wearables

• In case the product is not working upon box opening or within 14 Days from the date of Phone Activation, visit Samsung Authorized Service Centre with the product, in original brand box, all inbox accessories and invoice. (Service Center locator- http://www.samsung.com/in/support/servicelocation/)
• The Samsung service Centre will check the product to your satisfaction. Post assessment, the product may be certified as DOA (Dead on Arrival) in compliance with Samsung’s DOA terms* and warranty policy ( Warranty policy: http://www.samsung.com/in/support/warranty/)
• If the product is certified by the Service Centre as DOA, replacement will be re-shipped to Customer subject to product availability within 10 working days of certifying DOA.
• In case of stock unavailability of the product, a refund will be initiated within 10 working days of certifying the DOA. It may take up to 21 days for refund credit to reflect into your account after the refund is initiated by Savex Technologies.

*Additional Terms

- Only functional defect will be covered.
- Network/Software related defects not covered.
- Box, Handset and all original accessories should be available.
- No sign of damage, tampering, water log or user defects.
- Feature related problem not covered which are not in Specifications.
- Defect must be re-produced in Service Centre.
- DOA shall be not applicable for any defect in accessory.



Memory & Storage

• Contact Samsung Service at 1800-40-7267864

Delight Delivery : Consumer Electronics and Household appliances

https://www.samsung.com/in/smart-utsav-delight-delivery/O2O/terms
• Samsung has a wide network of service centres across the country to cater to your services. You could reach out to any of our nearby centres in your city listed on
• In case the delivery location is above the ground floor and the product cannot be lifted to the higher floor due to reasons like lack of lift, small lift, narrow staircase, small passageways etc., then the courier will deliver the product at the ground floor/reception/lobby of the premises.