Terms and Conditions

Issue Description

Process

Order Cancellation

  • Orders on https://www.samsung.com/in/ can only be cancelled before they are packaged for shipping.
  • You can cancel your order online by using our online order search. If your order is eligible for cancellation, a cancel button will be available, click this button to cancel your order.

    Visit https://www.samsung.com/in/web/search-ordershttps://www.samsung.com/in
    /web/search-orders
    to lookup your order.

    Customer should contact their issuer bank if the order cancelled was placed on EMI. Any interest or Closure fees assessed on EMI cancellation will not be borne by Samsung or Savex.

  • If the order which has been cancelled was placed at a special price, under cash back, exchange, upgrade or any other offer, the same offer benefit can be availed on a new transaction only post successful processing of refund. The new transaction should also meet all offer terms to be eligible for offer benefits again.
  • In a rare case if a cancelled order is still delivered, please raise a return request within 24 hours at https://www.samsung.com/in/support/email/online-shop/https://www.samsung.com/in/
    support/email/online-shop/
    . Return will be taken only if product is not activated and not used with the Brand Seal intact.

Damaged or product not as described on our website

Mobiles, Tablets and Wearables

  • Please inspect the device before using the device. Please do not activate or start using the device in case of any external damage/defect. Once the device has been activated/used, external damage/defect claims will not qualify for a replacement or refund.
  • In case of any issue, report the same https://www.samsung.com/in/support/email/online-shophttps://www.samsung.com/in
    /support/email/online-shop
    within 24 hours of delivery with clear images of the product and its outer and inner packaging.
  • Replacement or refund will be subject to the result of due investigation conducted through the logistics partners.
  • Product will be re-shipped to you subject to authenticity of your claim and its availability, within 10 working days of approval of your claim.
  • In case of non-availability of the product, refund will be initiated within 10 working days of approval of your claim for damage.
  • It may take up to 21 days for the refund credit to reflect in your account after initiated by Savex Technologies Pvt Ltd.
  • Incident will not qualify for a replacement or refund if it is established that the product was damaged post-delivery to the customer. In such cases Customer will be informed by Samsung Shop or Savex Technologies Pvt Ltd about the investigation results within 10 working days.

Memory & Storage

Contact Samsung Service at 1800-40-7267864 (Press Online Option-3).

OR

You can reach us at https://www.samsung.com/in/support/email/online-shophttps://www.samsung.com/in
/support/email/online-shop
.

Consumer Electronics and Household appliances

  • Please open the packaging only in the presence of the Samsung installation engineer and in case product found damaged/faulty, contact Samsung Service at 1800-40-7267864 (Press Online Option-3).
  • In order to be eligible for damaged/missing/product not as described claims, the installation by Samsung engineer needs to be scheduled and done within 72 hours of the delivery
  • Un-boxing of product in the absence of installation representative or without consent of Samsung will result in refusal of claims for damaged product. Also external damage/defect claims will be not accepted if customer starts using a product.
  • In case of proven damage, please ask Samsung installation engineer to replace the damaged part as per process.
  • In case the product needs to be returned due to damage:

Defective Product received

Mobiles, Tablets and Wearables

  • In case the product is not working upon box opening or within 14 Days from the date of Phone Activation, visit Samsung Authorized Service Centre with the product, in original brand box, all inbox accessories and invoice. (Service Center locator- https://www.samsung.com/in/support/servicelocation/https://www.samsung.com/in
    /support/servicelocation/
    )
  • The Samsung service Centre will check the product to your satisfaction. Post assessment, the product may be certified as DOA (Dead on Arrival) in compliance with Samsung's DOA terms* and warranty policy. ( Warranty policy: https://www.samsung.com/in/support/warranty/https://www.samsung.com/in
    /support/warranty/
    )
  • If the product is certified by the Service Centre as DOA, replacement will be re-shipped to Customer subject to product availability within 10 working days of certifying DOA.
  • In case of stock unavailability of the product, a refund will be initiated within 10 working days of certifying the DOA. It may take up to 21 days for refund credit to reflect into your account after the refund is initiated by Savex Technologies.

*Additional Terms

  • Only functional defects will be covered.
  • Network/Software related defects not covered.
  • Box, Handset and all original accessories should be available.
  • No sign of damage, tampering, water log or user defects.
  • Feature related problem not covered which are not in Specifications.
  • Defect must be re-produced in Service Centre.
  • DOA shall be not applicable for any defect in accessory.

Memory & Storage

Contact Samsung Service at 1800-40-7267864 (Press Online Option-3).

OR

You can reach us at https://www.samsung.com/in/support/email/online-shophttps://www.samsung.com/in
/support/email/online-shop
.

Consumer Electronics and Household appliances

  • If the product is defective/malfunctions or does not function as per claims, then customer needs to contact Samsung Service at 1800-40-7267864 (Press Option-1).

Product not delivered as per delivery confirmation message