What is Galaxy Assured Buyback Program?

Galaxy Assured Buyback program guarantees you a fixed buyback price for your smartphone when you upgrade to you next device. The plan is available with Galaxy Note 10 Lite, Z Flip and S20 at Samsung Smart Cafes & Samsung Smart Plazas (Samsung Exclusive Outlets) near you. Find Stores

What is the benefit for me?

Assured Buyback plan allows you to always stay ahead in your smartphone game. Simply opt for an Assured Buyback plan with Galaxy Note 10 Lite and avail a guaranteed buy back price when you want to upgrade to your next Galaxy smartphone.

• The plan is available for 3, 6, 9 and 12 months.
• You can also avail no cost EMI on your device as per your plan duration.
• The buy back value guaranteed for each duration is as per below schedule.

How do I sign up for the Galaxy Assured Buyback program?

Simply ask for an Assured Buyback plan when you purchase a Galaxy Note 10 Lite/ Z Flip/ S20 from a Samsung Excusive Outlet. Pay a small fee and our Samsung Experience Consultant will enable the Assured Buyback plan along with Samsung Care+ on your device. The process is quick and the transaction takes approximately 5 minutes.
*Samsung Care+ not applicable for Z Flip

Can I avail EMI on my purchase with the Assured Buyback plan?

Yes , you can avail no cost EMI on your device as per your plan duration or pay upfront for the device. This is independent of the Assured Buyback plan purchase.

Are there any documents required for signing up for the program?

No documents are required at the time of Assured Buyback plan purchase. The plan will be enabled on your device IMEI post plan purchase from the retailer, post which you will receive the confirmation of program signup on email and SMS

Is purchase of Samsung Care+ mandatory for Assured Buyback?

Yes, the Galaxy Assured Buyback plan comes with Samsung Care+ to protect your device against Accidental & Liquid Damages.
• Samsung Care+ not applicable for Galaxy Z Flip

How to redeem Assured Buyback plan?

When can I exercise my Buyback option i.e. sell my original device for assured value?

To upgrade to next device with Assured Buyback, you have to visit the nearest Samsung outlet and initiate the Buyback option. Detailed buy back process captured below -

• Within the Plan Term, if You wish to redeem the buyback value as per the benefits offered by the Plan, You must visit the nearest authorised Samsung retail store. The Retailer shall carry out buyback process by inspecting the physical condition of the Device, and performing device diagnostics and cracked screen detection, examining the accessories (hereinafter referred to as “Device Diagnostics ”) as per the process mentioned in clause 6 (III) of TnC
• You must then download the Servify App on the Device and follow the instructions provided in the Servify App to complete the quality check ("QC") procedure and provide all the details asked in the process.
• Subject to You providing required details and subject to the Device passing the quality check (“QC”) specifications as listed below under “QC Specifications”, the buyback request shall be approved. Please note, an online quality / diagnostic check will be conducted while raising a buyback request. No test shall be skipped by You, if skipped Servify may deny the benefits. If the Device does not pass the QC test, You shall not be eligible to avail the buyback plan.
• If you have not made a claim under the Care+ Pack, and your device has cleared the QC test,You will be provided the Assured Buyback value as per clause 2c of TnC. In case you have already availed the benefits of the Care+ Pack, you will need to proceed with necessary device diagonostics and QC checks as required before final Buyback value is ascertained. If You have already made a claim under the Care+ Pack and the Device is not in good condition, then the depreciation would be charged as per the market value of the Device.
  
  

  *For Z-Flip, since there is no Samsung Care+ purchased with Assured Buyback, you will proceed with necessary device diagnostics before final value is ascertained. If the device is not in good condition, then the depreciation would be charged as per the market value of the Device.

• After the device diagnostics and QC is completed the final Buyback Value is shown.
• If the Buyback Value is acceptable, You will handover the device and other accessories to authorized Samsung retailer who will provide you the Buyback Value in cash/ cash equivalent.

  Device Diagnostic (Required for all redemption requests)

• The original charger and charging cable of the Device need to be returned in working condition along with the original Device while availing the Assured Buyback Plan. In case the Customer fails to provide the charger and other accessories for the Device under the conditions specified above, Assured Buyback Value shall be reduced by Rs. 2000/.
• The Device is switching on and remains in the on mode for a minimum of 10 minutes without being connected to a charger.
• Device screen and the body of the Device is not in damaged or broken condition and the original Device is in working condition (if SC+ benefit is availed).
• There are no cracks in the body of the Device or on the screen (if SC+ benefit is availed).
• Screen lock is not active (all forms of screen locks like pattern, pin, password, fingerprint, face recognition, smart Lock, cloud lock, MDM solution etc. need to be deactivated).
• In case any of the above conditions are not met, Servify or its affiliates reserve the right to reject the buyback Plan redemption as per its sole discretion.

What is the benefit upon upgrade to new device?

When you redeem the Assured Buyback option, the assured value as per Table 1 will be deducted from your new device purchase value.

How long does the process take?

Redemption of Assured Buyback plan for upgrade is easy. The transaction takes approximately~10 minutes.

How much value will I get on selling my device?

What if my original device is stolen or damaged?

The device is protected against Accidental & Liquid Damages. However, theft is not covered or insured in the scheme.

What will happen to my data after I sell my device?

Our Samsung Experience Consultant will support you in data transfer from you old device to the new device.

Do I have to pay my EMIs after I sell my device using the Buyback option?

All the EMI will be fixed for the Assured Buy back (i.e. the redemption period chosen).

My query is not listed here, how do I get it resolved?

You can contact the Servify customer support number 1800-266-1108 or email us at abb.samsung@servify.in

The Plan

This Assured Buyback Plan (“Assured Buyback Plan") provided by Servify, subject to terms and conditions mentioned below, guarantees buyback value for Device sold by offline stores authorized by Samsung India Electronics Private Limited (“Samsung”). The Plan protects the value of Your Device against market fluctuations and ensures an assured buyback value of your Device. As part of the Plan, you must also purchase and activate the one year Accidental Damage Liquid Damage Samsung Care+ (“Care+ Pack”) pack simultaneously while purchasing the new Device.

Definitions

• Device means Samsung Mobile purchased by you on which the Assured Buyback Plan is available
• Eligible Customer (“You”) means a new/existing Samsung customer who has availed the Care+Pack and subject to You having taken necessary action in accordance with Clause 5 and 6 of this Customer T&C. ‘Eligible Customer is also referred to as You’, ‘Your’, ‘Customer’ and ‘Subscriber’ in this Customer T&C.
• Assured Buyback Value means the value of the Device at the time of redemption. The factors affecting the value are shared below-
  
  

  Duration (i.e. the time period from Assured Buyback Plan purchase date in which You opt to redeem the Assured Buyback Plan)	Validity	Benefit Value/ BuyBack Value (As a % of MOP of the Device purchased
  1-3 Month (Tenure 1) 4-6 Month (Tenure 2) 7-9 Month (Tenure 3) 10-12 Month (Tenure 4)	Maximum plan validity for 12 months	Tenure 1: 70% Tenure 2 : 60% Tenure 3 : 50% Tenure 4 40%

  • If You have not made a claim under the Care+ Pack and the Device clears the QC test the Customer, You will be provided the Buyback Value as per the duration (as per the above illustration).
  • If You have already made a claim under the Care+ Pack, Buyback Value may differ from Assured Buyback Value and will depend on the condition of the Device. The new Buyback value shall be informed to You after completing the Quality Check of the Device as per Cl.6(II)
  • Additionally, the original charger, earphones, charging cable, etc that came with the Device at the time of purchase needs to be returned in working condition along with the original Device at the time of redemption. In case You fail to provide the charger and/ or other accessories for the Device under the conditions specified above, Buy back Value shall be reduced by INR 2,000.

Plan Activation

On successful activation of the Plan, an automated SMS with the Assured Buyback Plan and Care+ activation confirmation will be sent on the registered contact details shared by you at the time of Assured Buyback Plan purchase. You will receive communication regarding the Customer T&C for both the Care+ Pack as well the “Assured Buyback Plan” on the Email ID shared by You during the process.

Scope of Service under the Plan

Subject to You handing over the Device to authorized Samsung retail outlet as per Cl.2(c) along with the accessories subsequent to a buyback request made by You and that You have followed all the instructions and have submitted all the documents (if requested), You will be eligible to avail the benefits of the Plan within the Plan Term. The buyback process is described in detail in clause 6 (Enrolment on to Assured Buyback Plan and Buyback Request Process).

Enrolment on to Assured Buyback Plan and Buyback Request Process

I. Enrolment Process –.

• Customer visits offline Samsung authorized retail outlet (“Retailer”)
• Customer chooses the Device and opts for Assured Buyback Plan
• Customer purchases the Assured Buyback Plan and Care+ Plan
• Servify sends confirmation e-mail with Terms and Conditions of activation of Assured Buyback Plan and Care+ Plan on the Mobile Device.

II. Raising a buyback Request

• Within the Plan Term, if You wish to redeem the buyback value as per the benefits offered by the Plan, You must visit the nearest authorized Samsung retail store. The Retailer shall carry out buyback process by inspecting the physical condition of the Device, and performing device diagnostics and cracked screen detection, examining the accessories (hereinafter referred to as “Device Diagnostics ”) as per the process mentioned below in clause 6 (III).
• You must then download the Servify App on the Device and follow the instructions provided in the Servify App to complete the quality check ("QC") procedure and provide all the details asked in the process.
• Subject to You providing required details and subject to the Device passing the quality check (“QC”) specifications as listed below under “QC Specifications”, the buyback request shall be approved. Please note, an online quality / diagnostic check will be conducted while raising a buyback request. No test shall be skipped by You, if skipped Servify may deny the benefits. If the Device does not pass the QC test, You shall not be eligible to avail the buyback plan.
• If you have not made a claim under the Care+ Pack, and your device has cleared the QC test, You will be provided the Assured Buyback value as per clause 2c above. In case you have already availed the benefits of the Care+ Pack, you will need to proceed with necessary device diagnostics and QC checks as required before final Buyback value is ascertained. If You have already made a claim under the Care+ Pack and the Device is not in good condition, then the depreciation would be charged as per the market value of the Device.
• After the device diagnostics and QC is completed the final Buyback Value is shown.
• If the Buyback Value is acceptable, You will hand over the device and other accessories to authorized Samsung retailer who will provide you the Buyback Value in cash/ cash equivalent.

6 (III) Device Diagnostic (Required for all redemption requests)

• The original charger and charging cable of the Device need to be returned in working condition along with the original Device while availing the Assured Buyback Plan. In case the Customer fails to provide the charger and other accessories for the Device under the conditions specified above, Assured Buyback Value shall be reduced by Rs. 2000/.
• The Device is switching on and remains in the on mode for a minimum of 10 minutes without being connected to a charger.
• Device screen and the body of the Device is not in damaged or broken condition and the original Device is in working condition (if SC+ benefit is availed).
• There are no cracks in the body of the Device or on the screen (if SC+ benefit is availed).
• Screen lock is not active (all forms of screen locks like pattern, pin, password, fingerprint, face recognition, smart Lock, cloud lock, MDM solution etc. need to be deactivated).
• In case any of the above conditions are not met, Servify or its affiliates reserve the right to reject the buyback Plan redemption as per its sole discretion.

Transfer Of Plan

• The Plan is non-transferable.
• The transfer of ownership of the Device to another party will render the Plan & its benefits null and void.

• The Plan may be availed by Indian citizens of 18 years and above of age.
• By completing the opt-in process for the Plan, You also consent to the information such as Mobile Number, IMEI and IMEI activation date being stored in the servers of Servify and allow it to be used by Servify for the purpose of Plan Activation, Redemption and associated communications.
• By agreeing to avail the Plan, You hereby represent, warrant and covenant that: 
  • You are the sole, absolute and lawful owner of the Device;
  • The Device has been used by You in accordance with the applicable laws of the land.
  • The Device along with all its accessories, wherever applicable, under the Plan is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws or any agreement of sale etc.
• Any documents as required by Servify shall be submitted by You, failure to do the same may result in cancellation of the Plan for You at the sole discretion of Servify.
• You shall indemnify and keep indemnified Servify and Samsung and their officers, directors, employees, customers, affiliates and agents harmless from and against any and all claims, losses, suits, proceedings, action, liabilities, damages, expenses and costs (including attorney ';s fees and court costs) which Servify and Samsung. May incur, pay or become responsible as facilitator as a result of breach or alleged breach of the representations or obligations under the T&C hereunder, any failure to comply with applicable law and any third party claims Servify and Samsung. Shall have the right to defend themselves, pursuant to this Clause, at Your cost. Servify and Samsung or their respective affiliates shall not be responsible for any direct, indirect, incidental, special, punitive or consequential damages, including loss of profits, incurred by the You or any third party, in connection with the Plan. It is expressly provided that transaction shall be between You and Servify only.
• You acknowledge and agree that all copyright and trademarks and all other intellectual property rights in the SMS content, WAP/APP, Platform and all material or content related to the Plan shall remain, at all times, owned by Servify. All material and content contained is made available for Subscriber's personal and non-commercial use only. Any other use of the material/ content on the platform and/ or any information disseminated by SMS or any other means of communication are strictly prohibited.
• Subject to any applicable law (a) All warranties of any kind whatsoever, whether express or implied, are hereby expressly DISCLAIMED including, but not limited to, meeting of Your requirements or aspirations, timeliness, security, the results or reliability of the Plan , delay in sending or receiving the SMS for participating in the Plan, or the delivery, pick up, quality, quantity, merchantability, fitness for use or non-infringement in respect of any goods, Plan, benefits or awards acquired or obtained through the Plan  or any transactions effected through the Plan; (b) You expressly agree Your availing the benefits under this Plan, is at Your sole risk and is governed by the T&C herein; and (c) No advice or information whether by representations, oral, written or pictorial derived from the platforms including but not limited to Platforms/ SMS, shall be construed to mean the giving of any warranty of any kind.
• Servify and Samsung shall not be responsible for any loss, injury or any other liability arising out of availing of the Plan.
• Servify shall not be liable for any loss, delay or damage due to act of God, governmental actions, other force majeure circumstances and shall not be liable to pay any amount as compensation, or otherwise, for any such loss, delay or damage.
• This Plan is neither assignable nor transferable under any circumstance, unless specifically provided hereunder.
• You providing any incorrect information or concealing/withholding any information from Servify with intent to avail the Plan will automatically be barred from availing the Plan.
• Servify reserves the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify this Plan or any part thereof including the eligibility criteria, the T&C at their sole discretion at any time during its validity as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on You.
• Failure by Servify or Samsung to enforce any of their rights at any stage does not constitute a waiver of those rights. Further, Servify may assign any of its rights within the Plan to any party without prior intimation to You.  
• This Plan and T&C are subject to Indian law. Any dispute arising out of this Plan and T&C shall first be attempted to be resolved amicably through negotiations. The Courts at Mumbai shall have the exclusive jurisdiction in respect of all the subject matter with relation to the Plan and/or this T&C. You acknowledge and agree that Samsung shall have no liability towards You under this Plan and all claims that You may have with regard to this Plan shall solely be between You and Servify.

Support Contact Details:

• Servify Customer Service Number: 1800 123 333 888 (Toll Free), All days, 9am to 9pm
• Servify Customer Service Email ID: support@servify.tech