Shipping

Q. Can I have my order redirected to another address if my order has already been shipped?Click to Expand
A.

Unfortunately, once your Samsung.com order ships it must go to the address provided at the time you place your order. If you cannot receive or pick up your order after three attempts by the courier, it will come back to our warehouse and order will be auto cancelled.
Any refund against prepaid orders will be initiated while cancelling.

Q. Can I request a specific date or time slot for my delivery?Click to Expand
A.

We are unable to take such requests at the moment.  

Q. Why do you require a signature to receive a package?Click to Expand
A.

Most of our shipments contain valuable equipment and we like to ensure that our customers receive their products safely. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where you or someone you trust will be available to sign for your package.

Q. What happens if no one is available to sign for my order at the address registered with order?Click to Expand
A.

Most of our carriers make three attempts to deliver a package. After three delivery attempts, our couriers will return your order to us and order will be cancelled.

Q. Whom should I contact if my shipment arrived later than expected?Click to Expand
A.

We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at Samsung.com makes your life just a little easier, and your satisfaction is important to us.  In rare cases there may be a slight delay in transit due to events beyond control of our logistic partners. We keep our customers informed of Estimated Delivery Timelines in such cases.
 

Q. What should I do if my shipment is lost?Click to Expand
A.

Please contact us and we will initiate a thorough search of your shipment with the courier partner. In case the shipment is declared lost we will re ship your order or refund your order basis stock availability.

Q. What should I do if my parcel arrives damaged?Click to Expand
A.

Please  refuse to accept if the parcel is damaged or accept after leaving specific remarks while signing for Delivery [POD].

Q. What should I do if the product was found damaged upon box opening?Click to Expand
A.

Please contact us within 24 hours of delivery if product was found damaged upon box opening.
 
In such a case please retain original packaging of the product and share with us the images of damaged product and clear images of inner and outer packaging. This information is required by our fulfillment partner to investigate the cause of damage through the courier partner.

Q. What should I do if my shipment is missing an item(s)?Click to Expand
A.

It is possible your shipment was split based on product availability and that the missing items will be shipped when they become available. Your shipmentconfirmation will include a list of all products included in your shipment.
To track your order, please check your Order History.
 
 
Please contact us <insert contact link within 24 hours of delivery and we will check the status of your missing items.
 
 
We apologize for any inconvenience this may have caused. We do everything we can to ensure that your experience at Samsung.com makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.
 

Q. Do you ship internationally?Click to Expand
A.

No, we do not currently ship internationally. We ship Samsung products that are eligible for Standard Ground and Surface Shipping to all major cities and towns in India.