What to do if game sound cannot be heard

If you cannot hear sound while playing a game, check the sound settings in Gaming Hub. If the mute feature is on, game audio does not play. Follow the steps below to turn off mute and restore game sound.

If you still cannot hear any sound even after pressing the volume buttons while playing a game, the mute feature may be on. Make sure the system volume is turned on. If it is turned on but you still cannot hear any sound, follow the steps below to turn off mute.