Why is Water not draining properly from the Washing machine?
1. Cautions when inserting the drain hose
Top load washing machine
Don't exceed more than 3m when the drain hose is used by connecting with others hoses.
Be careful to drain water out at the end of drain hose. doorsill should not be more than 5cm.
Don't install the drain hose underneath the wash machine.
Front Load washing machine
Edge of washbasin
To keep the spout of the drain hose bent, use the supplied plastic hose guide.
On a sink drain pipe
The drain pipe should be placed above the sink siphon so that end of the hose is at least 60cm.
On a drain pipe
The drain pipe should be installed 60-90cm above the ground. It is advisable to use vertical pipe of 65cm.
2. Is the drain hose clogged?
Top load washing machine
Press Start/hold button followed by Power button to power OFF the machine.
Ask customer to detach the drain hose.
Check for any blockage in the drain hose.
Press the clip provided here, as shown & pull out the drain hose [Few model may not have this clip, so customers can directly pull the drain hose pipe].
How to know that water is not draining out?
If the water is not draining in 6 minutes, a buzzer will sound and the remaining time indicator will show '5C'. This error code is the signal that the water is not draining out properly.
For any other assistance contact us on 
WhatsApp.
Thank you for your feedback!
Please answer all questions.
Contact Info
Digital Service Center
![DSC icon image]()
![DSC icon image]()
WhatsApp(English / हिंदी)
![WhatsApp image icon]()
![WhatsApp image icon]()
WhatsApp Us : 1-800-5-726-7864
Available 24 Hours / 7 days
Sign Language
![Sign language image]()
![Sign language image]()
Operation Hour: Monday - Friday 11:00-16:00
24 Hours Phone Support (India)
![image of phone dialer]()
![image of phone dialer]()
1-800-40-726-7864 (1-800-40-SAMSUNG)
Face-to-Face Support
![Image of location icon]()
![Image of location icon]()
Remote Service
![Image of RM icon]()
![Image of RM icon]()
Phone Support (Bangladesh, Sri Lanka, Nepal)
![Image of caller icon]()
![Image of caller icon]()