Find My Mobile: Use to locate, lock or wipe Galaxy device?

Last Update date : Jun 30. 2022

Attention : If even after following the procedures below, your problem is not resolved, please contact us via   WhatsApp so that we can quickly diagnose your device and help you in the best possible way.

Find My Mobile allows you to locate, lock and/or wipe your device remotely, amongst other features.

This service works if Samsung account is alredy configured in device and internet is working. 

You can sign in on your web browser or set up an account on your device.

You will need to enable the Remote Controls feature on your mobile device before you can use the Find My Mobile service. Remote controls is turned on by default if you are signed into your Samsung account.

Note:

  • If you lost your device, at first you can submit a FIR at your nearest police station.
  • Tracking the mobile via IMEI is under authorization of law enforcement agency e.g. Police
  • IMEI number can be blocked by Mobile service provider (Mobile network operator)
How to enable the remote control feature

Learn How to enable the remote control feature.

1 From the home screen, choose Apps or swipe up to access your apps.
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2 Tap Settings
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3 Tap Biometrics and security or Lock screen and security or Security (you may need to scroll down the screen)
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4 Tap Find My Mobile . If you do not see this screen, go to step 5.
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5 Tap Remote Controls or Enable remote controls
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6 If you have already set up your Samsung account on your account, you may need to enter your password.
7 Toggle the green switch at the top of the screen to enable remote controls. If you do not have a Samsung account on your device, the switch will be greyed out. Tap add account to create your Samsung account.
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Logging in to Find My Mobile
1 In a web browser on your computer go to the Find My Mobile site.
2 If necessary enter your email address and password and then click Sign In.
3 You will be taken to the "Locate my mobile" page. If you have multiple devices registered you will need to select the one you wish to operate.
Locate My Mobile
1 To locate your mobile device, log into the Find My Mobile site and click Locate my mobile.
2 If this if the first time you've logged in, click the checkbox to agree to the terms and conditions and then click I agree.
3 Find My Mobile will attempt to locate your device. It may take a long time or fail, depending on the network environment and the state of the mobile device. When your device is located its approximate location is indicated by a marker on the map.
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Ring My Device

Log into Find My Mobile using the instructions above. 

 

If you cannot find your device, you can use Ring on this screen to ring the device. The device will ring even if set to Silent or Vibrate, and a notification will appear on your smartphone screen. 

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Lock My Device

In addition to locking your device remotely you can display a custom message, allow a phone number that can be called from the locked device, and also unlock the device with a PIN. 

 

Follow the instructions above for logging into Find My Mobile, then: 

 

1 Click Lock on the right hand side of the main page. You will need to choose Lock screen or Lock power off on the pop up box, and then tap Next.
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2 Enter the details required, then tap Lock

PIN: This will lock your device to this PIN.

Emergency contact phone number: This will put a phone number on the screen that can be called from the locked device. This number will also be used to send a message if the SIM card has been changed.

Message: You can customise a message to display on your device.
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Backing up My Device

Find my mobile allows you to remotely back up your phone to Samsung Cloud. More information on Samsung cloud can be found here. 

 

Follow the instructions above for logging into Find My Mobile, then:

 

1 On the Find My Mobile page, click Back up
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2 Select the information you want to back up to the Samsung Cloud (you may need to scroll down for this), then click Back up.
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3 Read and agree to the pop up box, before selecting Back up
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Wipe My Device

Find My Mobile lets you remotely delete all the information on the device or memory card.  Your personal information cannot be recovered after using this feature. After using the Factory Data Reset option you will no longer be able to use the Find My Mobile service. 

 

Follow the instructions above for logging into Find My Mobile, then:

1 On the Find My Mobile page click Erase data
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2 Click Erase.
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3 Enter your Samsung account password.
4 Click OK to confirm the wipe. If the device is offline then the wipe will occur when the device next goes online.
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Retrieving numbers from calls and messages

Find my mobile will show you the last 50 numbers that your device has made or received, for calls and messages.  

 

Follow the instructions above for logging into Find My Mobile, then:

1 On the Find My Mobile page, click Retrieve calls/messages
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2 Click Retrieve.
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3 The last 50 numbers will be displayed on the screen.
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Unlock My Device

Find my phone allows you to unlock your phone remotely when you have forgotten your unlock method.

 

If you use this function, all of the screen lock information (Pattern, Pin, Password and Biometrics) on your phone will be deleted. 

 

Follow the instructions above for logging into Find My Mobile, then:

1 On the Find My Mobile page, click Unlock
2 Click Unlock.
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3 Sign into your Samsung Account, then click Next. Don't forget to complete the Captcha.
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4 Your phone has been unlocked
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Extending battery life

PLEASE NOTE: that if you extend the battery life on your device, your data won't be backed up to the Samsung Cloud.

Find My Mobile allows you to extend your battery life using Ultra or Maximum power saving mode. The name of the mode may differ, depending on the device type and software version. 

 

Follow the instructions above for logging into Find My Mobile, then:

1 On the Find My Mobile page, click Extend battery life
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2 Click Extend.
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3 The battery life on your device has been extended
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To disable this feature, swipe down from the top of the screen to access the notifications bar, then tap the Power saving icon.

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If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.


This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation.

Note: Few of above given option/feature will not be available as dependent on Specific Model.

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