How to Activate Dual Messenger Feature?

Last Update Date : Aug 08. 2019

The Dual Messenger function will allow you to use two separate accounts for the same app. Once enabled, a second app icon will appear on your Home screen. From there you'll be able to send and receive messages to a second account. Make sure you're using separate credentials on the second version of the app you're duplicating. Whether its for home or work; you can run the same app for two different accounts quickly and easily. 


Only specific models and apps are supported with Dual Messenger. To set up Dual Messenger please see the step-by-step guide below.

Note: While Dual Messenger sets up a second iteration of the messaging app, it does not allow any further security.  If you can’t find the above options, then your device might not be compatible with Dual Messenger feature.


How to set up Dual Messenger?

1 Go into the Settings menu > Advanced features.
Settings > Advanced features
2 Scroll down and then tap on Dual Messenger.
Tap Dual Messenger
3 A list of apps which are compatible with Dual Messenger will be displayed. Toggle the switch of the app you wish to use a separate account with.
Toggle the switch
4 Tap on Install .
Tap Install
5 Read the Disclaimer. Once you have read the Disclaimer, tap on Confirm to continue.
Read the Disclaimer and then tap Confirm to continute
6 You have now successfully installed the second app. A second icon for the selected app will appear on your Home screen. You'll be able to use an alternative account in the second copy of the app.

Note: The second icon will have the Dual Messenger symbol on the lower right side of the icon.

Dual Messenger successfully enabled.
7 Turn on Use separate contacts list to select specific contacts for your second apps.

To keep using the same contacts between the main and second apps, turn off Use separate contacts list .
How to activate dual messenger?

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Track my repair

Check the progress of your repair

Chat with us

Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week


We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.


1800 40 7267864 (1800 40 SAMSUNG)1800 5 7267864 (1800 5 SAMSUNG)

(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only 8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only 8.30AM - 6.30PM / Mon ~ Sat

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us