How to Activate Dual Messenger Feature?

Last Update Date : Oct 21. 2019

Dual Messenger feature allows you flexibility to create two separate accounts for the same messaging App. Only specific models and apps are supported with Dual Messenger.

Once this feature is enabled, you will be able to send and receive messages to/from any one of the two active App accounts basis your preference. A second app icon will appear on the Home screen for easy navigation.

To use both versions of App, make sure you're using separate credentials on the second version of the App. Whether it’s for home or work; you can run the same app for two different accounts quickly and easily. 

Note: While Dual Messenger sets up a second iteration of the messaging app, it does not allow any further security.  If you can’t find the above option in your phone, then your device might not be compatible with Dual Messenger feature.

How to set up Dual Messenger?

1 Go into the Settings menu > Advanced features. Scroll down and then tap on Dual Messenger.
2 A list of apps which are compatible with Dual Messenger will be displayed. Toggle the switch of the app you wish to use a separate account.

Now Tap on Install
3 Read the Disclaimer and Tap Confirm to continue.

Now second app has been installed.

Note: The second icon will have the Dual Messenger symbol on the lower right side of the icon.

Navigate to Settings - Advanced features - Dual Messenger


  • To Use Same Contacts for 1st and 2nd App - Turn off the Use separate contacts list option
  • To Use Separate Contacts for 1st and 2nd App - Turn on the Use separate contacts list option

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Track your repair

Check the progress of your repair

Chat with us

Chatbot Support | 24 Hours / 7 days
Livechat Support | 8 AM ~ 10 PM / 7 Days


We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.


1800 40 7267864(1800 40 SAMSUNG)

India Toll Free No. | 8AM ~ 10PM / 7 Days a week (Working with limited capacity)

1800 5 7267864(1800 5 SAMSUNG)

India Toll Free No. | 8AM ~ 10PM / 7 Days a week (Working with limited capacity)

+880 9612300300+880 8000300300

Bangladesh Toll Free No. | 7AM - 6PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

Sri Lanka No. | 8.30AM - 8.30PM / 7 Days a week

+977 16600172667 (For NTC customers only)+977 9801572667

Nepal Toll Free No. | 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us