How to troubleshoot audio issues on wired earphones with your Samsung Galaxy phone

Physical damage or a loose connection can prevent audio from reaching your earphones.

Step 1. Inspect the earphone cable and connector for physical damage. Check whether the connector pin is bent or broken, or if the cable wiring is exposed or severed.

Step 3. Connect your earphones to another compatible device to test if sound plays normally. If the issue persists across other devices, the earphones themselves may need replacement.

Foreign material or damaged pins inside your phone's port can block audio signals.

Ensure your Media volume has not been muted specifically for connected audio devices.

You can test your phone's earphone port hardware directly using the built-in diagnostic tools in the Samsung Members app.